I am a professional leader with more than 16 years experience in delivering happiness to clients and profit to employers who trusted my talent, skills and experience.
I'm passionate about call center management; using customer service excellence tactics and developing my team skills to achieve organizational goals.
I'm a communicative and meticulous person. Creativity, empathy and progressiveness are my most important personality traits. Quality represents a very important objective in all aspects of my professional and personal life. In my Customer Service experience, I was able to inform, support and retain customers from which I acquired perfect feedback scores.
Friendly Customer Service Agent skilled in communicating with people of diverse cultures while providing exceptional customer service.
Results-driven customer service professional with more than a decade of experience in the customer service arena. Tracking record of conferring with customers by telephone or correspondence to provide information about products or services. Knowledge of principles and processes of customer needs assessment, exceeding quality standards of services and evaluation of the customer satisfaction.
Experienced Customer Support Specialist with native proficiency in Spanish. 3+ years of experience in providing high CSAT achieving technical customer support.
Professional self-motivated individual with progressive leadership experience in management. Proven experience and commitment to ensure high-quality service delivery, best-in-class customer service and the ability to provide hands-on leadership. Well experienced working with a diverse talent pool while demonstrating the ability to bring out the best performance in the workforce through proactive employee engagement and support.
As a passionate Customer Service Consultant, I am a very fast learner and able to think quickly when called upon. I am a real people's person with a genuine passion and flair for communication. I am able to display real empathy and efficiency when dealing with all types of customers and I am able to multitask very well.
Problem solving, solution finding, going the extra mile, giving my very best is whatI strive for to exceed my customers expectations. I am easily adaptable to change and thrive in a fast paced environment.