Senior Quality Analyst Resume Examples and Templates

Senior Quality Analyst

• Collaborated with multi-disciplinary teams to understand business requirements for products and projects.
• Managed a team of 6-7 members, conducting regular Scrum Meetings with Offshore and Onshore teams and creating Dashboards to track progress.
• Ensured adherence to quality norms throughout the implementation process, liaising with QA resources and Technical Operational Teams to ensure projects were completed on time and met quality standards.
• Coordinated with developers, discussed technical problems, reported bugs, and provided support in resolving issues.
• Developed various testing frameworks, test strategies, and test plans; prepared and updated test documentation such as test scenarios, test cases, test metrics, and test project status reports.
• Led the software quality process, including the review of product functions, test specifications, and documentation, defect prevention, debugging, and resolution of issues.
• Managed the defect life cycle, including defect creation, tracking, and root cause analysis.
• Created Quality Assurance documents like traceability matrices, defect trend charts, and metric reports.
• Reviewed, modified, and sent status and bug reports to the client on a daily basis under the Agile Process.
• Set performance expectations, including KPIs and assessment criteria.
• Identified underperforming resources, provided feedback, and delivered team training sessions.
• Mentored teams to maximize productivity, minimize schedule variations, and reduce the defect rejection ratio.

Senior Quality Analyst

• Developed and executed test plans to ensure that all objectives were met.
• Audited Inbound/Outbound calls, emails, chats, and Ticket responses and provided accurate assessments.
• Used quality monitoring data management system to compile and track performance at the team and individual levels.
• Conducted refresher training, educated, and mentored team members on quality trends.
• Handled difficult/escalated emails/chats.
• Implemented and monitored functionality, reliability, performance, and quality of the service.
• Contributed to continuous improvement activity within the team and organization.
• Monitored and tracked performance, providing actionable data and feedback to associates, trainers, managers, and various internal support groups, as requested.
• Conducted root cause analysis as per requirement and handled calibration sessions.

Senior Quality Analyst Engineer

• Wrote test cases.
• Reported bugs.
• Conducted white-box and black-box testing.
• Defined requirements and performed tests.
• Conducted peer reviews and estimates.
• Possessed extensive knowledge of the full software testing lifecycle.
• Tested software from the end user's perspective to identify and resolve problems.
• Managed testing of developed software against specified requirements.
• Tested websites for functional aspects, HTML, and CSS.
• Accurately monitored and recorded results in test documentation.
• Prepared detailed test plans, acceptance criteria, and test scenarios for each project.
• Collaborated with developers and programmers to swiftly resolve faults.
• Analyzed, wrote reports, and communicated results to colleagues and managers.
• Monitored the testing process, identified, and logged test failures.
• Tested full product suites, identified problems, and resolved them with the development team.

Senior Quality Analyst

• Maintained test planning and execution using HPQC-ALM.
• Tracked requirements using JIRA Kanban boards.
• Provided status reports to onsite and offsite coordinators.
• Validated customer issues.
• Conducted regular follow-ups with the development team to discuss defects identified during testing.

Senior Quality Analyst

• Monitored current processes and proposed improvements to enhance process effectiveness.
• Engaged with European clients regularly to finalize work instructions, specifications, address queries, propose solutions, and manage interactions related to quality results, improvement projects, and client data sources.
• Developed process flows, methods, and procedures to facilitate knowledge transfer from technical to operational departments.
• Conceptualized and formulated best practices on a project-by-project basis, conducted training, performed periodic audits to ensure compliance with best practices, and communicated results to all stakeholders.
• Managed quality assurance functions to achieve production-related quality objectives.

Senior Quality Analyst

• Led test planning, resource allocation, and review of test cases, overseeing test execution and management.
• Developed testing plan scenarios, emphasizing automation, for complex unit, process, function, integration, and acceptance testing.
• Implemented Agile testing practices and collaborated with on-site teams to define test plans and execute tests.
• Utilized ALM (Application Lifecycle Management) and JIRA for test management and defect tracking, facilitating triage calls to coordinate between on-site and offshore teams.
• Generated daily test reports and JIRA Dashboards to provide comprehensive testing status updates.

Senior Quality Analyst

• Oversaw end-to-end testing for user stories, encompassing smoke, regression, and integration testing.
• Played a key role in enhancing the automation framework.
• Developed and maintained an automation suite for web applications and backend systems.
• Collaborated with architects and automation leads to ensure the smooth operation of the framework.
• Conducted a proof of concept (POC) for open-source Windows application automation tools like Winium and AutoIT.
• Managed a team of 5 members and automated the production health check process for the production support team.
• Identified test cases suitable for automation.
• Worked on various foreign exchange (FX) applications, including FXD (FX Draft), GCC (Global Check Clearance), and FXOLCT (FX Currency Teller).

Senior Quality Analyst

• Continuously monitored existing processes and suggested improvements to ensure their effectiveness.
• Regularly interacted with European clients to finalize work instructions, specifications, address queries, propose solutions, and engage in other activities related to quality results, improvement projects, and client data source management.
• Developed process flows, methods, and procedures to facilitate the transfer of knowledge from technical departments to operational departments.
• Conceptualized and formulated best practices on a project-by-project basis, conducted training sessions, carried out periodic audits to ensure compliance, and communicated the results to all stakeholders.
• Managed quality assurance functions to maintain and enhance production-related quality standards.

Senior Quality Analyst

• Playing a key role in defining company policies and procedures and contributing to strategic initiatives related to procurement and support services.
• Focusing on optimizing processes to achieve maximum value in terms of cost, quality, timeliness, ease, and transparency.
• Addressing corporate social responsibility goals and cultural initiatives as part of the mandate.
• Building a deep understanding of the organization's business needs and staying informed about industry best practices.
• Collaborating with business stakeholders to create customized processes when necessary to meet specific requirements.
• Identifying potential business risks and developing strategies to mitigate them proactively.
• Identifying critical processes that are essential for business continuity and working with key stakeholders to establish recovery plans in advance.

Senior Quality Analyst

• Oversaw existing processes and recommended enhancements to improve overall process effectiveness.
• Maintained regular communication with European clients to finalize work instructions, specifications, address queries, propose solutions, and engage in discussions related to quality outcomes, improvement projects, and the management of client data sources.
• Developed detailed process flows, methods, and procedures to facilitate the seamless transfer of knowledge from technical teams to operational departments.
• Formulated Best Practices tailored to specific projects, delivered training sessions, conducted periodic audits to ensure compliance, and shared audit results with all relevant stakeholders.
• Managed quality assurance functions with a focus on achieving high-quality production outcomes.

Senior Quality Analyst

As a Senior Test Analyst in the UAT team, your responsibilities included:

• Gathering requirements and preparing test scenarios and test cases.
• Conducting Alpha Testing and executing regression tests.
• Performing peer reviews, Internal Quality Assurance (IQA), and retrospections.
• Coordinating with onshore and in-country teams for work-related activities.
• Providing operational and production support.