Terms of Use for VisualCV and Workstory users and affiliates
Terms of Use Policy last updated August 29, 2025. Please read the Terms of Use set forth below carefully.
These Terms of Use (the “Terms”) form a binding agreement between Workstory Inc. (also doing business as VisualCV or WorkStory), (“Workstory,” “We,” “Us”), and you, the user (“You,” “Your”) concerning Your access to and use of the internet properties located at VisualCV.com or Workstory.com, or associated internet properties offered by Us, and software that we provide to You for download on Your mobile devices (“mobile application”) (all of these collectively are the “Site”). Unless otherwise stated, all references to the “Site” also encompass the use of our online functionality, materials, proprietary content, tools, software and services accessible through the Site (collectively, all of these and the Site are the “Service”).
By accessing the Site or using the Service, you represent and warrant to Workstory that you have the right, authority, and capacity to agree to and abide by the Terms in effect at the time of the access or use. If you are not legally permitted to agree or abide by the Terms, you shall not access the Site or use the Service at any time or in any way. You further represent that you are not located in, under the control of, or a national or resident of any country or entity subject to Canadian, U.S., or EU trade sanctions. You may not access the Site or use the Service if such use would violate applicable export control or sanctions laws. The Service is not directed to children under 16 (or the age of digital consent in their jurisdiction). By using the Service, you confirm that you meet this minimum age. When accessing the Site or using the Service, you agree that you are subject to any guidelines, rules, and terms and conditions posted on the Site at the time of use, all of which are hereby incorporated by reference into the Terms. The following documents are hereby incorporated by reference into the Terms:
The Service is provided by Workstory in accordance with the Terms. Workstory may update or modify the Terms at its discretion, and such changes may be communicated through various means, including posting the revised Terms on the Site or sending an email notification. The updated Terms will become effective 30 days after the date of communication of the changes or the next time you use the Service after the communication date, whichever date is earlier. If you accept the changes, no further action is necessary. If you do not accept the changes, you shall discontinue use of the Site or Service or cancel your subscription. Continuing to access the Site or use the Service after changes are made indicates acceptance of the revised Terms, inclusive of the changes. Minor corrections, such as fixing obvious errors, typographical mistakes, or updating hyperlinks that do not affect user rights, may be made without prior notification. Workstory shall not be liable for any damages or losses arising from your failure to review such changes.
If any change or addition to the Terms is found invalid or ineffective for any reason, then such change or addition will be considered separately and will not affect the validity and effectiveness of any remaining changes or conditions.
The Site is controlled and operated by Workstory from Canada and is not intended to subject Workstory to the laws or jurisdiction of any other state, country or territory. Workstory does not represent or warrant that the Site or any part thereof is appropriate or available for use in any jurisdiction. Those who choose to access the Site do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit access to the Site or the Service availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and at our sole discretion.
We provide users of the Site with access to certain content, and services related to individuals’ resumes, including without limitation, uploading and conversion of existing resumes, initial creation of resumes, editing and organization of resumes, creation and management of cover letters, creation and management of the work history, creation and management of electronic profiles, and other content such as forums, video clips, photographs, graphics, images, charts, text, data, user comments, postings, messages, articles and other similar content. All content and services available through the Site shall automatically be deemed to be part of the Service when they are first made available through the Site. From time to time Workstory may make beta, trial, or preview features available. These are provided “as is” without warranty, may be withdrawn at any time, and do not form part of the core Service.
We reserve the right, at any time and from time to time, temporarily or permanently, in whole or in part, with or without notice, to:
You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance in whole or in part of the Site or the Service.
Limitations to access to the Site or the Service may be imposed on a User being a Visitor, Registered User, Subscriber or Past Subscriber and may change from time to time at the sole discretion of the Workstory. Please note that notifications of changes to the Site or the Service, other than those affecting active Paid Subscribers, may not be provided.
To register an Account‚ you agree to provide us with accurate and complete registration information‚ and to inform us immediately of any updates or other changes to such information. If Workstory has reasonable grounds to suspect that such information is inaccurate, not up-to-date or incomplete, we have the right to suspend or terminate your Account and refuse current or future use of the Site or Service (or any part thereof).
During registration, we may refuse to grant you, and you may not use, a user name (or email address) that is already being used by someone else; that may be construed as impersonating another person; that belongs to another person; that violates the intellectual property or other rights of any person; that is offensive; or that we reject for any other reason in our sole discretion. We reserve the right to remove or reclaim any usernames, at any time and for any reason we deem reasonable.
You agree not to register for an Account on behalf of an individual other than yourself or register for an Account on behalf of any group or entity, unless you are authorized to bind such person, group or entity to these Terms. By registering another person, group or entity you hereby represent that you are authorized to do so. We may ask you to provide proof of this authorization.
Your Account information, username and password are for your personal use only, and not for use by any other person, including other members of any organization for which you work or with which you are otherwise affiliated. You are responsible for maintaining the confidentiality of any password you may use to access the Site, and agree not to transfer your password or username, or lend or otherwise transfer your use of or access to the Site, to any third party. You are fully responsible for all interaction with the Site that occurs in connection with your password or username, including without limitation all Transactions (as defined in Section 10 below). You agree to immediately notify Workstory of any unauthorized use of your password or username or any other breach of security related to your Account or the Site, and to ensure that you “log off”/exit from your Account with the Site (if applicable) at the end of each session.
WE ARE NOT LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO COMPLY WITH ANY OF THE FOREGOING OBLIGATIONS.
YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF OUR SERVICE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY SELECTED BY, OR ASSIGNED TO, YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF OUR SERVICE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE
While using the Site or the Service you are required to comply with all applicable laws, rules and regulations. In addition, we expect users of the Site to respect the rights and dignity of others. Your use is conditioned on your compliance with our Acceptable Use Policy which is available on the Site and is incorporated by reference as part of the Terms. Failure in any way to comply with this policy may result in suspension or termination of your access to the Site or the Service.
We offer various Subscription Plans for use of our Service. The Subscription Plans are listed on our Site along with any specific conditions or use limitations applicable for each. Upon selection of an offering, you agree to pay all charges that may be incurred by you or on your behalf. All purchases are processed through a designated third-party, which may be a payment service provider, a merchant of record, or an authorized reseller (each, a “Payment Processor”). Our Payment Processor may apply the applicable taxes to your purchase at checkout. You are responsible for all taxes that may be applicable to your transactions.
Subscriptions shall automatically renew for subsequent periods of the same length as the initial or previous term (if applicable), at the same price, or at such increased price as you were notified of prior to the renewal, unless you cancel the subscription prior to the expiration of the current term. Workstory reserves the right to change subscription pricing or features at any time.
Workstory may suspend or terminate access to the Service if payment fails, fraudulent activity is suspected, or misuse of the Service occurs.
All purchases of subscriptions or services on the Site (“Transactions”) are processed through a Payment Processor.
If you wish to make a Transaction, depending on your location you will be directed to a web page hosted by our Payment Processor (the “Payment Page”). Your purchase, payment, and the use of your payment information will be subject to the Payment Processor’s applicable terms of service and privacy policy, not our Terms or our Privacy Policy. You acknowledge and agree that We are not, and will not be, responsible or liable for the services provided by the Payment Processor, their Payment Page or any acts or omissions by them.
You must provide the Payment Processor with accurate payment information and ensure that it is accurate and kept up to date. Failure to provide updated information may result in termination of access to the Site or the Service. Your failure to complete a successful payment through the Payment Processor for any reason may result in the immediate suspension or termination of your access to the paid features of the Services.
If you purchase any products, subscriptions, or services through the Site, your right to refunds or cancellations will be governed by the Cancellation and Refund Policy posted on the Site to the extent permitted by applicable law.
As part of the Service, we provide the ability to create an enhanced electronic profile. Depending on selection by the User such profiles may include enhanced features made available by Workstory. The user’s electronic profile, together with all other information, video or audio clips, photographs, graphics, images, charts, text, data, comments, postings, messages, articles and other similar content posted by an individual is collectively referred to as a “User’s Work Story or UWS”). Additionally, as part of the Service we provide, a User may choose to create a published version of the UWS or to make the UWS publicly available (“Published User Work Story or PUWS”)
Workstory is not involved in the actual transaction between a potential employer and any individuals through the Site. Therefore, Workstory has no control over any UWS or PUWS or the quality, truth, accuracy, reliability, completeness or timeliness of such UWS or PUWS, or the ability of a potential employer to offer opportunities to individuals, or the ability of individuals to fill job openings, and Workstory makes no representations or warranties about any UWS or PUWS, any potential employer or individual.
Your submission of information through the Site, including in connection with your creation, modification and/or review of a UWS or PUWS is governed by our Privacy Policy which is available on the Site and which is incorporated by reference in the Terms. You represent and warrant that any and all information you provide in connection with your use of the Site is and shall remain true, accurate, and complete, and that you will maintain and update such information regularly. You agree that if any information you provide is false, inaccurate, obsolete or incomplete, we may terminate your use of the Site and/or the Service.
You may remove resumes, cover letters, or any other information available in your Account (“User Content”) by logging into your Account and deleting the desired User Content. User Content that is currently publicly viewable can be removed from public view by deactivating or deleting it, or by clicking on the My Account settings and editing the privacy settings with respect to it accordingly. When you ask for any User Content that is publicly visible, or is visible for others for collaboration, to be deleted, or for access to be terminated, such User Content will no longer be visible via the Site, You understand that if any of the User Content, was previously accessed, stored and/or copied by others, we have no control over that copied User Content and are unable to delete the information from their systems and it may be still visible to those parties.
When you request that we delete your User Content, we will keep logs and non-personally identifiable information about you along with an archival copy of your information, which is not accessible by you or third parties within the Site, but which may be used for record keeping, legal compliance, and internal valid business purposes. If you terminate your subscription, you will still be able to use your login details as a Registered User to access and view the documents uploaded on your Account. This information will be available to you for as long as you have a valid Account opened. If you wish to close your Account and delete your data from our systems, you can do through My Account setting or by getting in touch with our Customer Service team. You also agree and understand that some of the content, including but not limited to anonymized or aggregated data, that we may create for you may not be able to be deleted once uploaded, to the extent permitted by applicable law.
You further comprehend that we may retain and use data in various ways as outlined in the Terms and in the Privacy Policy. We have no obligation to maintain any Account you open and may delete it once you breach these Terms. (see our Acceptable Use Policy.)
By You submitting content to the Site (including text, images, videos, or other materials), you retain ownership of your submission. However, you grant Workstory and its affiliates a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and transferable license to:
This license is granted without compensation to you. This license is for the limited purpose of operating, developing, providing, promoting, and improving the Service, and for other purposes described in our Privacy Policy. You represent and warrant that you have the necessary rights to grant this license and that your submission does not infringe on any third-party rights. If your content includes privacy-sensitive information, you may configure access settings on the Site, and Workstory will make reasonable efforts to honor those preferences.
All content, trademarks, and data on this website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software, are and shall remain the property of Workstory or its content suppliers and are protected by Canadian and international copyright and trademark laws. Unauthorized use of any content, trademarks, or other intellectual property is strictly prohibited. Except as expressly authorized herein or in advance by Workstory in writing, you agree not to reproduce, modify, rent, lease, loan, sell, distribute, or create derivative works based (whether in whole or in part) on, all or any part of the Site or Service, or any materials made available through the Site.
VisualCV or Workstory and their respective logos are trademarks and service marks of Workstory. All other trademarks or registered trademarks on the Site belong to their respective owners. The trade names, trademarks and service marks owned by VisualCV or Workstory Inc., whether registered or unregistered, may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion. Nothing contained on the Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of VisualCV or Workstory Inc.’s trade names, trademarks or service marks without our express prior written consent.
Workstory respects the intellectual property rights of creators worldwide. If you believe in good faith that content available on this Site infringes your copyright under the laws of your country or under international copyright treaties (such as the Berne Convention or TRIPS Agreement), you or your authorized agent may submit a written notice requesting removal or restricted access to the allegedly infringing material.
If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, you may submit a counter-notice in accordance with applicable laws and international standards.
All notices and counter-notices must include sufficient detail to identify the copyrighted work and the allegedly infringing material and must comply with the legal requirements of the jurisdiction in which the claim is made. Workstory may consider notices submitted under the U.S. DMCA, Canadian Copyright Act, or other applicable international frameworks.
Notices and counter-notices should be sent to:
Workstory Inc. c/o PO Box 10026, Pacific Centre South, 25th Floor, 700 West Georgia Street, Vancouver, BC, Canada, V7Y 1B3
We strongly recommend consulting a legal advisor before submitting a notice or counter-notice, as misrepresentations may result in legal liability under applicable copyright laws.
The Site may provide links to other web sites and online resources. Because Workstory has no control over such sites and resources, you acknowledge and agree that Workstory is not responsible for the availability of such external sites or resources, and Workstory neither endorses nor is responsible or liable for any content, advertising, products or other materials on or available through such sites or resources. Other web sites may provide links to the Site with or without our authorization. You acknowledge and agree that Workstory does not endorse such sites and is not and shall not be responsible or liable for any links from those sites to the Site, any content, advertising, products or other materials available on or through such other sites, or any loss or damages incurred in connection therewith. Workstory shall have the right, at any time and at its sole discretion, to block links to the Site through technological or other means without prior notice.
If you connect your Account to services provided by third parties (such as LinkedIn, Google Drive, or Dropbox), your use of those integrations is subject to the third party’s own terms and policies. Workstory is not responsible for their availability, security, or performance.
THE SITE AND ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE ARE PROVIDED TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. YOU AGREE THAT YOU MUST EVALUATE, AND THAT YOU BEAR ALL RISKS ASSOCIATED WITH, THE USE OF THE SITE, INCLUDING WITHOUT LIMITATION, ANY RELIANCE ON THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY MATERIALS AVAILABLE THROUGH THE SITE. WORKSTORY DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE SITE AND ANY PRODUCT OR SERVICE (INCLUDING WITHOUT LIMITATION, THIRD-PARTY PRODUCTS AND SERVICES) OBTAINED THROUGH THE SITE, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, AND TITLE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WORKSTORY WILL NOT BE LIABLE TO YOU, OR TO ANY THIRD PARTY CLAIMING THROUGH YOU, FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, USE, DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF INFORMATION YOU HAVE PROVIDED IN CONNECTION WITH YOUR USE OF THE SITE, OR UNAUTHORIZED INTERCEPTION OF ANY SUCH INFORMATION BY THIRD PARTIES, EVEN IF ADVISED IN ADVANCE OF SUCH DAMAGES OR LOSSES. IN PARTICULAR, AND WITHOUT LIMITATION, WORKSTORY INC. WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SITE OR FROM ANY CONTENT POSTED ON THE SITE BY WORKSTORY OR ANY THIRD PARTY. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE IS TO STOP USING THE SITE. THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY OF WORKSTORY FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (A) ONE HUNDRED CANADIAN DOLLARS ($100 CAD), OR (B) THE TOTAL AMOUNT, PAID BY YOU TO WORKSTORY TO ACCESS AND USE THE SITE AND THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
WORKSTORY WILL NOT BE LIABLE FOR ANY FAILURE OR DELAY DUE TO CAUSES BEYOND OUR REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO INTERNET OUTAGES, NATURAL DISASTERS, GOVERNMENTAL ACTIONS, OR LABOUR DISPUTES.
While we try to maintain the integrity and security of the Site and the servers from which the Site is operated, we do not guarantee that the Site will be or remain secure, complete or correct, or that access to the Site will be uninterrupted. The Site may include inaccuracies, errors and materials that violate or conflict with the Terms. Additionally, third parties may make unauthorized alterations to the Site. If you become aware of any unauthorized third-party alteration to the Site, contact us at legal@workstory.com with a description of the material(s) at issue and the URL or location on the Site where such material(s) appear.
You agree to defend, indemnify and hold harmless Workstory and its employees, officers, directors, shareholders, affiliates, agents, representatives, suppliers and members, from and against all claims, losses, costs and expenses (including attorneys fees) arising out of (a) your use of, or activities in connection with, the Site (including all Transactions); or (b) any violation of the Terms by you.
The Terms is effective until terminated. Workstory, at its sole discretion, may terminate your access to or use of the Site, at any time and for any reason, including if Workstory believes that you have violated or acted inconsistently with the letter or spirit of the Terms. Upon any such termination, your right to use the Site will immediately cease. You agree that any termination of your access to or use of the Site may be affected without prior notice, and that Workstory may immediately deactivate or delete your password and username, and all related information and files associated with it, and/or bar any further access to such information or files. You agree that Workstory and the Affiliated Entities shall not be liable to you or any third party for any termination of your access to the Site or to any such information or files and shall not be required to make such information or files available to you after any such termination. In the event of a termination of the Terms, Sections 3 (Jurisdiction), 16 (Licences), 17 (Proprietary Rights), 20 - 25 (Warranties, Indemnities, Arbitration etc.) and 26 shall survive such termination.
THIS SECTION PROVIDES FOR RESOLUTION OF DISPUTES THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY. Before initiating arbitration, you must first contact us by email at legal@workstory.com and give us an opportunity to attempt to resolve the dispute through discussions with you. Similarly, before we initiate an arbitration, we must first attempt to resolve it through discussions with you by contacting you at the most recent email address that we have on file for you. In the event that you and we cannot resolve a dispute within sixty (60) days of notification by either party, or in the event that we are unable to reach you, you do not respond to our efforts to contact you or you fail to engage in good-faith settlement discussions with us, then the following shall apply. Any dispute, controversy, or claim arising out of or relating to this contract, including its formation, interpretation, breach, or termination, shall be resolved by confidential and binding arbitration conducted under the Arbitration Act of the province of British Columbia. The seat of arbitration shall be Vancouver, British Columbia, Canada. The governing law of the arbitration shall be the laws of the Province of British Columbia. The language of the arbitration shall be English. The decision of the arbitrator shall be final and binding and may be enforced in any court of competent jurisdiction. This Agreement shall be governed by the laws of the Province of British Columbia and the federal laws of Canada, without regard to conflict of law principles. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction for claims related to intellectual property rights, unauthorized access, or misuse of the website.
The Terms does not, and shall not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Workstory. If any provision of the Terms is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from the Terms and will not affect the validity and enforceability of any remaining provision. Workstory may assign or transfer these Terms in connection with a merger, acquisition, or sale of assets. You may not assign, transfer or sublicense any or all of your rights or obligations under the Terms without our express prior written consent. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained herein is inserted only as a matter of convenience, and in no way defines or explains any section or provision hereof. This, together with all policies referred to herein, is the entire Agreement between you and Workstory relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Workstory relating to such subject matter. Notices to you may be made via posting to the Site, by email, or by regular mail, at Workstory’s discretion. The Site may also provide notices of changes to the Terms or other matters by displaying such notices or by providing links to such notices. Without limitation, you agree that a printed version of the Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Workstory will not be responsible for failures to fulfill any obligations due to causes beyond its control. These Terms are drafted in English. If translated into another language, the English version shall prevail in case of conflict.
You may have certain rights under applicable consumer protection laws, including but not limited to applicable laws in Canada (e.g Consumer Protection Act (Canada), in United States (e.g., FTC Act), in the European Union (e.g., GDPR and Consumer Rights Directive), or in other international locations. These laws may provide you with certain guarantees, warranties, or rights that cannot be excluded by these Terms. Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies that you may have under applicable consumer protection laws that cannot be lawfully limited or excluded. If any part of these Terms conflicts with such laws, those laws shall prevail to the extent of the conflict. If you have a complaint or concern regarding your consumer rights, please contact us at legal@workstory.com.
When you use the Service, or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communication that we provide to you electronically satisfy any legal requirements that such communications be in writing.
Based on our legitimate interest we may use your personal information to reach out to you with newsletters, marketing or promotional materials and other information that may be interesting for you. You can opt out of receiving any of these communications and advertisements from us. (Please see Our Privacy Policy for more details).
You agree that Workstory may process, transfer, and store your personal data outside your home jurisdiction, including in Canada, the U.S., and other countries. For additional information on how your data is handled please see Privacy Policy.
If you have any questions regarding the meaning of application of the Terms, please direct such questions to legal@workstory.com. Please note that email communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your email correspondence with us.
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