Sales Support Specialist Resume Examples and Templates

Sales Support Specialist

• Ensured that all easy buying and selling requirements were comprehensively understood within the Product Development Team and integrated into the product development process.
• Oversaw the sales function's deliverables pertaining to the project scope.
• Established the recommended sales price at the product level.
• Communicated product-related selling requirements.
• Defined the initial product classification for the selling markets.
• Held a key role as one of the primary stakeholders within the product development team.

Sales Support Specialist

• Conducted regular calls to customers in alignment with established service level objectives (SLO).
• Addressed customer questions or concerns and sourced answers regarding all necessary paperwork, changes, or next steps.
• Collaborated with customers to review site plans and changes to the contract or design from the original sale, comparing them to the final engineering design.
• Persuaded customers to promptly return paperwork and resolved any obstacles to ensure compliance.
• Demonstrated a foundational understanding of solar systems, job processes, and requirements to achieve permission to operate (PTO).
• Managed daily tasks using Tesla's customized databases, including thorough note-taking for all activities and tracking project status.
• Monitored the status of multiple jobs pre-installation and took action on jobs not meeting service targets.
• Prioritized and handled a high volume of internal and external inquiries via email and phone.
• Identified common issues and developed appropriate solutions to address inquiries promptly.
• Recognized situations or customers requiring escalation to management.
• Strived to exceed customer expectations and deliver the best possible customer experience.
• Cultivated and maintained strong professional relationships with Sales and Operations teams.
• Met or exceeded both individual and team quotas and goals.

Sales Support Specialist

• Managed daily administrative tasks.
• Prepared various documents, including letters, presentations, offers, emails, and correspondence.
• Generated statements and reports as needed for the supervisor.
• Interacted with clients and partners, fostering long-term relationships with them.
• Assessed customer needs and provided guidance to partners and clients during ongoing collaborations.
• Collaborated with consultants, offering implementation assistance and support for the tool.
• Assisted in resolving substantive and practical issues.
• Worked in coordination with the headquarters.
• Engaged in activities to promote tools, including organizing webinars, participating in conferences, and supporting LinkedIn, the website, advertisements, or Facebook.
• Provided administrative support for Accreditation Training.
• Participated in recruitment processes, including candidate sourcing and administration of assessment center/development center processes.

Sales Support Specialist

• Provided Sales Support to four Sales Consultants, aiding in the assessment, preparation, submission, and motivation of applications.
• Acted as a Client Liaison, offering feedback, tracking missing documents, and ensuring accurate data entry on applications.
• Updated and managed the sales pipeline for the consultants.
• Assisted in relieving the Receptionist when required.
• Helped address existing client matters that could not be referred to the Customer Services department.
• Offered Branch IT Support.
• Assisted the Branch Manager in creating and evaluating daily Sales Reports.

Sales Support Specialist

• Coordinated the sales team's activities and played a role in recruiting and training new hires.
• Conducted product demonstrations for both staff and clients and took the lead in addressing and resolving complaints.
• Analyzed the performance of the sales team and scheduled training or refresher sessions as needed.

Technical Sales Support Specialist

• Provided product, sales, and technical support.
• Coordinated daily team activities.
• Assisted in onboarding new team members.
• Maintained up-to-date product documentation, collaborating with the documentation group on user guides, manuals, and translations.
• Worked on developing retention strategies and conducted customer satisfaction surveys.

Sales Support Specialist

• Analyzed Project RFQ and specifications.
• Prepared and managed tenders and projects for the supply, installation, and maintenance of systems.
• Generated comprehensive offers encompassing technical, commercial, and administrative aspects.
• Proposed improved and optimized solutions to customers.
• Acted as the primary point of contact for all communications with the Sales team.
• Provided technical assistance to the Procurement team during order entry and product manufacturing cycles.
• Assisted in resolving order discrepancies by facilitating communication between the sales and Operations (OM) teams, ensuring a strong channel of communication with customers.
• Collaborated with Supply Chain and Product Planning teams to meet project ETAs.
• Managed the internal approval process for discount acceptance, ensuring timely approvals.
• Contributed to monthly sales efforts and helped achieve quarterly targets by maintaining accurate sales forecasts and reports, ultimately increasing quarterly revenue.
• Worked closely with the Financial and Legal teams to communicate and liaise with partners, ensuring smooth project execution without risks.
• Utilized Salesforce to collaborate with the Sales team, improve sales forecasts, and enhance results.
• Managed pipeline and conducted data analysis and management.
• Worked with SAP and OBIEE for various tasks and responsibilities.

Customer Service & Sales Support Specialist

• Maintained ongoing communication with a sales team consisting of 55 members, offering assistance with ordering, stock availability, managing back orders, and resolving customer issues.
• Provided support to the sales team in achieving monthly sales targets.
• Engaged in daily interactions with customers, addressing inquiries about order status, stock availability, back orders, complaints, and product specifications.
• Utilized the corporate ERP system daily for sales and logistics purposes.
• Extracted data from the ERP system and generated sales reports for both internal and external stakeholders.