Reliability Engineer Resume Examples and Templates

Senior Systems Reliability Engineer

• Providing customer-centric support to GFT customers worldwide, assisting with deployments, management, and technical issues.
• Effectively handling account escalations and ensuring customer satisfaction by enhancing product serviceability.
• Serving as a performance subject matter expert (SME), specializing in database deployments.
• Proactively coaching and mentoring peers and beginners to enhance their skills and knowledge.
• Making significant contributions to the knowledge base by documenting best practices and troubleshooting techniques.
• Collaborating with the development engineering team to incorporate customer feedback and field implementations, driving product changes and improvements.
• Actively participating in defining product requirements (PRDs), new feature development, and beta testing.
• Leading support initiatives focused on improving Support NPS (Net Promoter Score) and customer satisfaction (CSAT).

Maintenance Reliability Engineer

• Administer the daily work program of the unit, ensuring efficient operations, workload distribution, and continuous improvement of systems and procedures.
• Supervise and manage team resources, providing guidance, training, and development opportunities to meet fleet growth requirements and enhance productivity.
• Conduct detailed analysis of system defects for the assigned fleet type, initiating reliability investigations based on technical data and pilot reports.
• Supervise component and systems reliability reporting, identify trends, and conduct in-depth analysis to determine root causes and implement corrective actions.
• Perform rogue unit analysis in accordance with established procedures, maintaining up-to-date workflows and dashboards for monitoring purposes.
• Conduct ETOPS reliability analysis, monitor in-flight engine shut down rates, and identify any adverse trends.

Reliability Engineer

• Conduct root cause analysis (RCA) to identify the underlying causes of equipment failures and implement appropriate corrective actions.
• Perform condition monitoring of equipment to detect any potential issues or abnormalities and take proactive measures to prevent failures.
• Optimize preventive maintenance schedules and procedures to maximize equipment reliability and minimize downtime.
• Carry out upgrades and improvements to enhance the performance and efficiency of systems, including LV design, drives, PLCs, and DCS.
• Handle instrumentation tasks such as installation, calibration, and maintenance of flow, pressure, temperature, level, and density probes/transmitters.
• Design PID control loops to ensure optimal process control and stability.
• Prepare monthly reports on equipment performance and provide analysis of budget variances and accruals related to instrumentation and control systems.

Site Reliability Engineer

• Providing support and infrastructure for the infra, info-sec, and true-connect platforms.
• Conducting daily monitoring and time stamping of servers to ensure their smooth operation.
• Monitoring the health and disk-space utilization of Kafka servers.
• Utilizing Azure CI/CD pipeline for deployment and release activities in Azure DevOps.
• Installing Wazuh agent on servers and managing certification and keys.
• Creating ISR tickets and participating in server onboarding using tools like HPE.
• Setting up Grafana alerts and monitoring systems using Prometheus.
• Working with Apache Druid Server, including tasks such as server restarts, log checking, and live data ingestion and querying based on client requests.

Site Reliability Engineer

• Developing health monitoring dashboards that fetch real-time data from various source applications, including Splunk logs.
• Converting metric data points into human-readable format and time series values.
• Configuring Signalfx tokens to ingest custom metrics or read existing Signalfx metrics through API endpoints.
• Setting up alerts (Signalfx detectors) to monitor critical metrics from charts and integrate with alerting tools like email, Slack, Iris, and PagerDuty.
• Utilizing internal monitoring tools such as Sherlock, Iris, Cal, and Grafana, which are widely used across different teams within PayPal.
• Leveraging Hadoop as a storage solution for Sherlock metrics monitoring (Time Series Database) and CAL (Centralized Application Logging).
• Utilizing the Druid database for storing application logs and retrieving data for monitoring and alerting purposes.
• Utilizing sub-applications like EVPS (Frontier and Proxy), Zezportal, and query servers for monitoring and configuration changes.
• Creating dashboards for critical applications within PayPal using Grafana and configuring alerts through Iris.
• Assisting in onboarding new applications into monitoring tools, publishing customized metrics, creating customized dashboards, and setting up alerts.

Site Reliability Engineer

• Designing and implementing cloud solutions in AWS, including the utilization of Redshift, Snowflake, Glue, Athena, Quicksight, and Power BI to establish a fully automated data lake for multiple Power BI dashboards.
• Continuously developing and maintaining cloud infrastructure.
• Enhancing monitoring and logging dashboards to ensure optimal availability, reliability, and performance.
• Creating and managing CI/CD pipelines using the GitOps paradigm.
• Collaborating with developers to troubleshoot and resolve issues and problems.
• Implementing infrastructure as code using AWS CDK and Terraform.

Site Reliability Engineer

• Worked closely with design and product teams to understand and convert functional requirements into technical design.
• Managed release planning and execution processes, defining schedules and milestones.
• Led cross-functional teams to support releases of varying size and complexity.
• Managed change control processes for releases and ensured readiness for production deployment.
• Acted as a liaison between technology and the business, maintaining communication channels and managing expectations.
• Built strong partnerships with the technology team to ensure high-quality execution of design and build requirements.
• Collaborated with stakeholders on planned enhancement releases, using tools like Bitbucket for code sharing and Trello for issue and project tracking.
• Worked on bug fixes for iOS and Android platforms and reported progress and challenges to the Product Manager.

Senior Site Reliability Engineer

• Planned and executed quarterly SRE (Site Reliability Engineering) goals to improve product and platform reliability.
• Led the UCMS (Unified Content Management System) project, including development, maintenance, bug fixes, and testing of React-based sites for all properties.
• Developed backend APIs using GQL (GraphQL) and configured WordPress CMS for the above-mentioned sites.
• Implemented end-to-end automated tests using Codecept.js as part of the ShiftLeft initiative.
• Managed product releases and troubleshooting of CI/CD pipelines.
• Improved site performance, implemented security patches, and worked on SEO-related improvements.
• Created and configured new environments using Infrastructure as Code (IAC) practices.
• Planned and executed migrations of services to new platforms.
• Engaged in Cloud Systems Engineering and Operations Management Planning.
• Created and maintained CI/CD pipelines and automated processes using CloudFormation and Lambda.
• Implemented a disaster recovery (DR) environment on AWS for AJ websites.
• Set up monitoring using tools like New Relic, PagerDuty, CloudWatch, etc.

Site Reliability Engineer

• Collaborated with leaders and support teams across ACME to create a comprehensive support strategy that encompasses Onsite, Remote, End-User, and Emergency elements across these organizations, considering current and future state needs.
• Evaluated Platform Operation's process, automation, and business needs when migrating cloud operations from Azure Cloud to AWS Cloud and create an overall plan for technical stack selection.
• Assessed Technical and Non-Functional Requirements to determine the appropriate solution to implement application support.

Site Reliability Engineer

• Crimson Automate Reliability Process Automation and Monitoring:
• Developed 10 reliability assurance robotic monitoring processes along with the pipeline to alert production support team on issues
• Contributed to the RPA community by creating 20+ reusable Crimson Automate modules.

Site Reliability Engineer

• 100% Infrastructure as Code using Azure Resource Manager templates and Helm
• Continuous integration and automation with Azure DevOps CI and ArgoCD
• Large scale web services and other workloads running on Azure Kubernetes Service (AKS)
• Self-hosted highly available PostgreSQL deployments (up to 10TB per database) running on AKS and managed via Helm and Azure Resource Manager templates
• Implemented a Kubernetes external metrics provider using the Go programming language that enables Kubernetes horizontal pod autoscalers to get low latency metrics from Datadog (the datadog agent had prohibitive limitations for our use-case), designed and deployed the accompanying Kubernetes HPAs to production, enabling Gorgias web services as well as background workers to scale automatically and with a low latency in response to changes in load, based on a combination of Datadog metrics including CPU, memory utilization, as well as more indirect metrics such as worker queue length
• Overhauled the incoming webhooks service (implemented in Python), enabling webhooks from our partners to be routed to the right Kubernetes cluster for further processing. High scalability requirements as this service can handle spikes of several hundred requests per second.