Ramp Agent Resume Examples and Templates

Ramp Agent

• Efficiently load and unload baggage from airplanes during arrivals and departures.
• Perform basic aircraft servicing tasks to ensure smooth operations.
• Successfully pass security checks before entering the ramp area.
• Operate heavy equipment to transport baggage and supplies within the airport premises.
• Organize and arrange baggage according to handling instructions, ensuring proper placement and order.

Ramp Agent

• Ensuring the smooth and timely movement of baggage from check-in to the loading area, meeting and exceeding customer requirements within the airline's tight schedules.
• Maintaining a professional, helpful, and courteous demeanor when interacting with customers, providing excellent customer service at all times.
• Demonstrating enthusiasm and a positive attitude while delivering exceptional customer service.
• Resolving baggage issues promptly and effectively, addressing any concerns or problems that may arise.
• Providing support and assistance to the Customer Service team as needed, offering guidance and advice.
• Proactively assisting all customers, including those with special needs or requiring additional assistance, from check-in to their departure gates.
• Adhering to all airport health and safety procedures to ensure a safe working environment.
• Possessing excellent knowledge of aviation authorities, regulations, and systems to ensure compliance and efficient operations.

Ramp Agent

• Ensuring the smooth and timely movement of baggage from check-in to the loading area, meeting and exceeding customer requirements within the airline's tight schedules.
• Maintaining a professional, helpful, and courteous demeanor when interacting with customers, providing excellent customer service at all times.
• Demonstrating enthusiasm and a positive attitude while delivering exceptional customer service.
• Resolving baggage issues promptly and effectively, addressing any concerns or problems that may arise.
• Providing support and assistance to the Customer Service team as needed, offering guidance and advice.
• Proactively assisting all customers, including those with special needs or requiring additional assistance, from check-in to their departure gates.
• Adhering to all airport health and safety procedures to ensure a safe working environment.
• Possessing excellent knowledge of aviation authorities, regulations, and systems to ensure compliance and efficient operations.

Ramp Agent

• Effectively and safely loaded and unloaded baggage and equipment onto aircraft.
• Assisted with pushback tractors and towing operations to ensure the smooth movement of aircraft.
• Monitored and assisted customers during boarding and deplaning, ensuring compliance with safety requirements.
• Transferred cargo to designated gates and assisted passengers with their belongings.
• Maintained and operated ground equipment and belt loaders, ensuring their proper functioning.
• Conducted daily preventive maintenance and function checks on service equipment to maintain operational efficiency.
• Adhered to all safety policies and procedures issued by the airline, prioritizing the well-being of passengers, crew, and ground personnel.
• Operated deicing trucks to apply deicer fluids on assigned aircraft to ensure safe takeoff.
• Unloaded bag cars and transferred baggage onto conveyor belts for sorting and delivery.
• Assisted with any other duties assigned by the team or supervisor to support smooth operations and customer satisfaction.

Ramp Agent

• Coordinated hotel and flight arrangements for clients, ensuring their travel needs were met.
• Acted as a VIP terminal escort for private charter airlines, ensuring a seamless and comfortable experience for passengers.
• Coordinated flight arrivals, facilitating efficient passenger departures and handling baggage control.
• Assisted with check-in processes, ensuring accurate documentation and compliance with security measures.
• Demonstrated professionalism and attention to detail in all interactions with clients, providing personalized service and addressing their needs.

Ramp Agent

• Served as a marshaller for feeder aircraft, guiding pilots to safely park their aircraft and assisting with their departure.
• Expertly loaded and unloaded Unit Load Devices (ULDs), pallets, and nets onto and from aircraft, ensuring proper weight distribution and secure attachment.
• Handled hazardous materials in accordance with safety regulations, identifying materials that are not suitable for air transport.
• Ensured the appropriate loading of approved hazardous materials onto aircraft, following established procedures to maintain safety.
• Received training on operating procedures for various equipment, including belt loaders and tugs, to safely transport ULDs to and from aircraft.
• Safely operated tugs to transport ULDs between storage areas and aircraft, following designated routes and adhering to safety protocols.

Ramp Agent

• Ensured all baggage and freight were properly secured in accordance with the load plan, ensuring the safety of the aircraft and its contents.
• Operated ground handling equipment, such as tugs and pushback vehicles, to maneuver aircraft on the ground.
• Checked and signed the load plan, verifying that all required items were accounted for and loaded onto the aircraft.
• Presented the load and trim sheet to the flight crew, providing them with essential information about the aircraft's weight and balance.
• Ensured that special loads, such as fragile or hazardous materials, were loaded and secured in compliance with relevant regulations and safety guidelines.

Ramp agent

• Collected, sorted and checked luggage against flight lists, ensuring luggage was loaded onto the correct aircraft.
• Delicately loaded fragile cargo including pets into the aircraft, ensuring highest levels of care.
• Directed pilots to aircraft parking areas using hand signals, signs and lights
• Properly connected electrical power unit and hoses to aircraft.
• Loaded and unloaded aircraft cargo, including baggage and freight, and assisted crew members and travelers with their items.

Customer Service Agent/ramp Agent

• Assisted travelers during the boarding and deboarding process, ensuring a smooth and efficient experience for passengers.
• Provided assistance to travelers who encountered problems with their flights, such as rebooking flights or addressing travel-related concerns.
• Coordinated with flight attendants, pilots, and ramp agents to ensure timely departures and arrivals of flights.
• Participated in the loading and unloading of baggage from aircraft, ensuring proper handling and documentation.
• Operated equipment, including tugs, to maneuver aircraft on the ground and facilitate the movement of baggage and cargo.
• Completed necessary paperwork and documentation for crew members and flight operations.
• Performed tasks on the flight deck of aircraft, such as starting auxiliary power units and hydraulic pumps, to support the movement and operation of the aircraft.

Ramp Agent

• Conducted aircraft marshalling, providing clear signals and guidance to pilots during ground movements of ATR 72-600 aircraft.
• Assisted in aircraft towing and pushback operations, ensuring safe and efficient movement of aircraft on the ground.
• Performed toilet servicing, including emptying and cleaning lavatories on the aircraft.
• Conducted water refilling to ensure an adequate water supply onboard the aircraft for passenger needs.
• Installed chocks, ensuring proper securing of the aircraft wheels to prevent unintended movement while on the ground.

Ramp Agent

• Coordinated and managed all operations related to the interface between feeder aircraft loading/unloading activities, ensuring efficient and timely processes.
• Performed all duties and responsibilities required of a courier and/or tractor-trailer driver, including loading and unloading packages, transporting cargo, and adhering to all safety and operational procedures.
• Identified and prioritized loading/unloading procedures to optimize efficiency and meet delivery deadlines.
• Successfully completed all basic and re-currency training required by FedEx to ensure compliance with company standards and regulations.
• Demonstrated proficiency in timekeeping and the use of FedEx computer systems for tracking and managing shipments.
• Communicated effectively and efficiently in a noisy operations environment, providing timely information and updates to relevant parties.