Process Assistant Resume Examples and Templates

Process Assistant

• Handling both inbound and outbound activities to support daily operations, including Bill of Lading (BOL) management.
• Generating purchase orders for vendors and drivers on a daily basis.
• Expediting purchase orders from customers to ensure product quality.
• Creating Standard Operating Procedures (SOPs) for new procedures and documenting them.
• Participating in daily and weekly meetings.
• Generating daily reports for various purposes.
• Leading a team of more than 43 associates and overseeing the activities of over 300 drivers on a daily basis.
• Managing relationships with both internal and external vendors to minimize wait times and streamline operations.
• Supporting projects aimed at process improvement, particularly in the context of safety.
• Engaging with associates to address their concerns through the Voice of Associate (VOA) program.

Senior Business Process Assistant

• Provided support for organizing conferences, large internal meetings, and external meetings, including all aspects of planning, execution, and follow-up.
• Played a role in logistical support during the preparation phase of these events.
• Contributed to the development and production of creative concepts for the Inauguration event.

Process Assistant

• Supervised the sorting process and ensured the proper handling of CPTs (presumably packages or parcels).
• Addressed issues related to unscanned packages and delegated tasks to warehouse associates as needed.
• Fostered positive working relationships with colleagues.
• Created and managed spreadsheets in Microsoft Excel for various reporting purposes, including daily, weekly, and monthly reports.

Business Process Assistant

• Offered first-tier helpdesk support to all Bank personnel and their representatives.
• Recorded all incoming requests and documented the steps taken to address them.
• Provided follow-up updates to Bank end-users in alignment with established support policies and protocols.
• Collaborated with Tier II support teams to resolve intricate problems and communicated the final resolution to clients.
• Maintained a high level of quality in interactions, including calls, emails, and all tasks handled, based on the parameters set by the helpdesk.

Operations Area Process Assistant

• Managed day-to-day operations for the Third-Party Logistics and Fulfillment team, overseeing a team of seven members with minimal supervision.
• Assessed daily volume expectations, devised shift plans, and assigned tasks to associates.
• Provided daily reports to the Operations Manager regarding workload and escalated any issues as needed.
• Submitted weekly reports on labor tracking, productivity, and safety.
• Conducted daily start-up meetings to communicate announcements and expectations.
• Addressed employee inquiries and concerns, aiming to be a positive and motivating leader to ensure team success and a positive work environment.
• Managed departmental duties daily, including labor allocation, meeting leadership, and task assignment.
• Supported safety programs and ensured compliance with OSHA regulations to maintain a safe work environment.
• Developed and monitored key performance indicators (KPIs) and productivity objectives to meet customer service level agreements and ensure accuracy and quality.
• Enforced policies, provided performance feedback, and reported on associate performance while understanding workflow and production goals.
• Analyzed and reported data findings, producing reports on building capacity, inventory control, metrics, error rates, defect metrics, and performance management control.
• Operated in highly ambiguous environments with minimal supervision, maintaining partnerships and communication with networkwide providers.
• Established and supported recognition and communication programs.
• Maintained positive relationships with the Host site, multiple outbound carriers, customers, and staff at all levels through prompt response to phone calls and emails.
• Ensured teammates received proper Standard Operating Procedures and Safety training.
• Provided ongoing feedback to associates to reinforce strengths and address opportunities for improvement in safety, quality, productivity, and behavior.
• Promoted teamwork, enforced standards, and set the required pace in a customer-facing E-commerce warehouse.
• Focused on continuous improvement, evaluating processes and analyzing data to drive excellence.
• Conducted audits and cycle counts of bin locations to track discrepancies and improve quality.
• Managed the ordering and tracking of non-inventory supplies.
• Handled problem-solving and trouble ticketing as needed.

Senior Process Assistant

• Actively participated in monthly business performance analysis for various streams.
• Acquired and transferred knowledge from the onshore team/client as needed.
• Communicated with client teams to ensure the delivery of projects and assigned work.
• Interacted with client contacts and other third parties when necessary.
• Responded promptly to queries from onshore/client.
• Created and maintained specific client reports, sharing them with the client as required.
• Actively participated in client calls and suggested change requests when necessary.
• Met and exceeded defined service level metrics for timelines and accuracy.
• Ensured timely and accurate service delivery at defined productivity levels.
• Conducted process-based trainings and knowledge-sharing sessions for the entire team.
• Ensured adherence to all Service Level Agreements (SLAs).
• Updated the team on new policies and procedures.
• Monitored the overall functioning of processes, reviewed all activities performed by the team, and managed team performance.
• Prepared SLA reports, DSR reports, attendance reports, stack reports, etc.
• Documented Standard Operating Procedures (SOPs) and communicated process-specific changes to the team.
• Identified opportunities for improvement and recommended/implemented solutions to enhance process efficiency.
• Processed tasks, performed data entry, verified successful job completion, balanced reports, audited workflows, and managed exception processing.
• Executed issue/query resolution and ensured proper documentation and follow-up.
• Created and monitored processing checklists and participated in collating data and generating reports for projects and auditing purposes.
• Managed a team and was responsible for updating their daily work status and maintaining their stack, among other responsibilities.