Passenger Service Agent Resume Examples and Templates

This page provides you with Passenger Service Agent resume samples to use to create your own resume with our easy-to-use resume builder. Below you'll find our how-to section that will guide you through each section of a Passenger Service Agent resume.

Passenger Service Agent Resume Sample and Template
Passenger Service Agent Resume Sample and Template
Passenger Service Agent Resume Sample and Template
Passenger Service Agent Resume Sample and Template

How to Write a Passenger Service Agent Resume?

To write a professional Passenger Service Agent resume, follow these steps:

  • Select the right Passenger Service Agent resume template.
  • Write a professional summary at the top explaining your Passenger Service Agent’s experience and achievements.
  • Follow the STAR method while writing your Passenger Service Agent resume’s work experience. Show what you were responsible for and what you achieved as a Passenger Service Agent.
  • List your top Passenger Service Agent skills in a separate skills section.

How to Write Your Passenger Service Agent Resume Header?

Write the perfect Passenger Service Agent resume header by:

  • Adding your full name at the top of the header.
  • Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
  • Add your current Passenger Service Agent to the header to show relevance.
  • Add your current city, your phone number and a professional email address.
  • Finally, add a link to your portfolio to the Passenger Service Agent resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.

Bad Passenger Service Agent Resume Example - Header Section

Marianna 308 E. Homewood Lane Westford, MA 01886 Marital Status: Married, email:

Good Passenger Service Agent Resume Example - Header Section

Marianna Hickman, Westford, MA, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

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For a Passenger Service Agent email, we recommend you either go with a custom domain name ( or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Passenger Service Agent Resume Summary?

Use this template to write the best Passenger Service Agent resume summary: Passenger Service Agent with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Passenger Service Agent Resume Experience Section?

Here’s how you can write a job winning Passenger Service Agent resume experience section:

  • Write your Passenger Service Agent work experience in a reverse chronological order.
  • Use bullets instead of paragraphs to explain your Passenger Service Agent work experience.
  • While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Passenger Service Agent).
  • Use action verbs in your bullet points.

Airport passenger service agent Resume Example

Airport passenger service agent

  • Provide customer service assistance to travelers by ensuring safety and meeting their needs.
  • Check passengers' tickets, passports, and other documents at the ticket counter.
  • Handle baggage and provide luggage labels according to airline specifications.
  • Assist with boarding, security procedures, and communicate flight information.
  • Inform passengers about connecting flights, plane delays, and boarding times.

Agent/Passenger Service Agent Resume Example

Agent/Passenger Service Agent

  • Greeted thousands of passengers in the claim area and assisted in retrieving luggage daily.
  • Updated records when lost, delayed, or pilfered bags were found.
  • Processed and secured hundreds of unclaimed baggage items daily.
  • Fielded customer complaints and comments regarding baggage services.
  • Announced flight status updates and gate changes over the PA system.
  • Instructed passengers on safety and emergency procedures and addressed inquiries.
  • Checked in luggage and ensured all carry-on items met federal guidelines.

Passenger Service Agent Resume Example

Passenger Service Agent

  • Fielded customer complaints and comments regarding baggage services.
  • Greeted passengers in the claim area and assisted in retrieving luggage.
  • Processed and secured unclaimed luggage.
  • Updated records when lost, delayed, or pilfered bags were found.
  • Recorded information, shortages, and discrepancies to maintain current and accurate records.

Delta Airlines Passenger Service Agent Resume Example

Delta Airlines Passenger Service Agent

  • Check-in passengers for flights, including baggage acceptance, fee collection, document verification, and ticketing, utilizing SNAPP and NextGenSNAPP systems.
  • Proficient in advanced ticketing and reissue/revalidation procedures in DLterm. Coordinates with GAC (Global Assistance Center), GTS (Global Ticketing Support), and network OCC and OAL when applicable.
  • Serve as a learning records administrator and teacher for all above-wing agents.
  • As a gate agent, responsible for onboarding passengers, non-rev standbys, and jump seaters, ensuring compliance with all safety regulations while meeting D-0 goals.

Passenger Service Agent Resume Example

Passenger Service Agent

  • Handled various aspects of customer service including check-in, rebooking, and upgrades.
  • Worked as a gate agent and managed departure procedures for a 747-400 aircraft with up to 250 passengers daily.
  • Trained in ticketing, including revalidation, reissue, and disruption transfer. Proficient in Altea DCS, OneRes (GuideRes), and WorldTracer systems.
  • Participated in Star Alliance SERP (Station Emergency Response Plan) coordinating, planning, and drills. Lead Agent for the Passenger Centre at full-scale SERP exercise.

Passenger Service Agent Resume Example

Passenger Service Agent

  • Provided passengers with excellent customer service at the check-in desk and gate, offering information on flights, airline fares, and allowed items.
  • Reviewed passenger details and documents such as passports, picture IDs, and itineraries, ensuring compliance and denying boarding if irregularities were found.

Passenger Service Agent - Ready Reserve Resume Example

Passenger Service Agent - Ready Reserve

  • Provided excellent customer service to passengers.
  • Issued boarding passes and checked in passengers and luggage.
  • Actively assisted with boarding and deplaning passengers at the gate.
  • Attended regular safety and procedural training sessions.

Passenger Service Agent Resume Example

Passenger Service Agent

  • Responsible for separating currency paid by passengers
  • Responsible for preparing documents for captains and flight attendants
  • Responsible for preparing counter-check-in

Passenger Service Agent Resume Example

Passenger Service Agent

  • Conducted passenger and aircraft security checks.
  • Verified IDs and documentation at border security.
  • Performed data entry tasks efficiently.
  • Provided passenger support as needed.
  • Enforced security measures at airport check-in and gate areas, including ID documentation checks for internal and external flights.

Passenger Service Agent Resume Example

Passenger Service Agent

  • Provided customer service, ticketing, and itinerary adjustments.
  • Assisted with reservations and boarding processes.
  • Completed paperwork and computer entries for boarding and deplaning activities.
  • Entered passenger information into the ticketing reservation system.
  • Greeted passengers, provided travel information, and accepted luggage for proper delivery.

Passenger Service Agent Resume Example

Passenger Service Agent

  • Assisted customers with flight check-in and issued boarding passes at Airport, India.
  • Coordinated comprehensive security screenings, including passport and visa verification.
  • Checked in baggage, ensuring compliance with weight limits and proper tagging.
  • Strictly complied with dangerous goods transportation policy to prevent damage or spillage.
  • Transferred baggage between check-in and departure areas and assisted with pre-flight fuel calculations to maintain fuel levels efficiently.

Top Passenger Service Agent Resume Skills for 2023

  • Customer Service
  • Communication Skills
  • Interpersonal Skills
  • Conflict Resolution
  • Problem-Solving Skills
  • Empathy
  • Active Listening
  • Patience
  • Attention to Detail
  • Time Management
  • Organizational Skills
  • Adaptability
  • Stress Management
  • Teamwork
  • Leadership Skills
  • Computer Proficiency
  • Reservation Systems (e.g., Amadeus, Sabre, Galileo)
  • Check-In Systems
  • Boarding Pass Issuance
  • Baggage Handling Systems
  • Flight Scheduling Software
  • Point-of-Sale Systems
  • Security Screening Systems
  • Lost and Found Systems
  • Payment Processing Systems
  • Online Booking Platforms
  • Telephone Systems
  • Radio Communication
  • Public Address Systems
  • Flight Information Display Systems (FIDS)
  • Gate Management Systems
  • Customs and Immigration Systems
  • Passenger Boarding Bridge Operation
  • Wheelchair Assistance Equipment
  • Emergency Evacuation Procedures
  • First Aid/CPR
  • Airport Layout and Navigation
  • Airline Policies and Procedures
  • International Aviation Regulations
  • Baggage Handling Regulations
  • Passenger Safety Regulations
  • Security Protocols
  • Emergency Response Protocols
  • Environmental Management
  • Health and Safety Practices
  • Lost and Found Procedures
  • Incident Reporting Procedures
  • Emergency Communication Procedures
  • Baggage Tracking Systems
  • Lost Baggage Resolution
  • Flight Rebooking Procedures
  • Passenger Reaccommodation Procedures
  • Travel Insurance Processing
  • Group Booking Management
  • VIP Handling Procedures
  • Airline Alliances Knowledge
  • Destination Knowledge
  • Travel Documentation Requirements
  • Currency Exchange Services
  • Transportation Options Information
  • Hotel Reservations
  • Car Rental Reservations
  • Tourist Information Assistance
  • Special Assistance Coordination (e.g., unaccompanied minors, passengers with disabilities)
  • Complaint Resolution Procedures
  • Quality Assurance Practices
  • Performance Metrics Tracking
  • Continuous Improvement Initiatives
  • Customer Feedback Collection
  • Training and Development Programs
  • Emergency Response Drills
  • Emergency Evacuation Drills
  • Language Proficiency (multilingual abilities)
  • Cultural Sensitivity
  • Global Geography Knowledge
  • Local Area Knowledge
  • Travel Trends Awareness
  • Environmental Sustainability Practices
  • Aviation Industry Trends Awareness

What Do Hiring Managers Look For in a Passenger Service Agent Resume?

  • Customer Service Skills: Ability to provide excellent customer service to passengers, addressing inquiries, and resolving issues promptly and courteously.
  • Communication Skills: Clear and effective communication with passengers, airline staff, and other stakeholders to ensure smooth operations.
  • Attention to Detail: Thoroughness in handling passenger check-in, baggage handling, and boarding procedures to ensure accuracy and compliance with airline policies.
  • Adaptability: Capability to work in a fast-paced and dynamic environment, handling multiple tasks and adjusting to changing circumstances.
  • Problem-Solving Abilities: Aptitude for resolving conflicts, managing delays, and addressing passenger concerns efficiently to ensure a positive travel experience.

How Long Should my Passenger Service Agent Resume be?

Your Passenger Service Agent resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Passenger Service Agent, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

Passenger Service Agent Resume Sample and Template
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