Information Technology Manager Resume Examples and Templates

Information Technology Manager/Network Engineer

• Managed a team of six employees in the computer support department, overseeing their daily activities and ensuring efficient operations.
• Led the architecture design and implementation of 500 small networks for franchise owners, ensuring seamless connectivity and optimal performance.
• Established WAN connectivity for all franchise accounting systems, enabling smooth communication with corporate headquarters.
• Provided IT support to corporate headquarters and the manufacturing plant, resolving technical issues and ensuring smooth operations.
• Developed and launched a company website aimed at promoting services and attracting national franchise opportunities.

Information Technology Manager

• Implemented an information management strategy for a prominent group of Primary Health Care Doctors and General Practitioners across Australia, ensuring efficient use of technology and data management.
• Successfully managed and delivered Practice Management software to all members, including the implementation of a data mining system to centrally manage ICD data and practice data for analysis purposes.
• Led a skilled team of IT professionals to provide comprehensive support to the practices, ensuring seamless operations and timely resolution of technical issues.

Information Technology Manager

• Ensured the smooth operation of IT functions in the organization, overseeing user support, IT systems, servers, network infrastructure, data center operations, email services, communications, and connectivity.
• Provided technical expertise and guidance to the IT team on local and wide area network operations, including needs analysis, problem-solving, disaster recovery planning, and security measures.
• Built, mentored, and supervised nine teams and leaders in receiving and inbound operations, ensuring efficient workflows and high productivity.
• Managed and administered the entire IT infrastructure, monitoring its health and performance, evaluating architectural attributes for reliability and maintainability.
• Assessed the technology needs of various departments, identified upgrade requirements, configuration changes, or new system implementations, and reported findings to senior management.
• Monitored systems and equipment for performance issues or malfunctions, promptly addressing technical problems and conducting regular and on-demand backups and recoveries.
• Developed IT budgets, obtaining competitive pricing from suppliers to ensure cost-effectiveness.
• Conducted regular system audits, identifying opportunities for improvement and updates in network and systems.
• Provided recommendations on IT strategies, policies, and procedures based on evaluation of organizational outcomes, identification of technical issues, analysis of trends, and anticipation of future requirements.
• Implemented new IT procedures, reviewed and enhanced existing procedures to optimize efficiency and effectiveness.
• Implemented best practices to ensure scalability, supportability, ease of maintenance, and system performance.

Information Technology Manager

• Conducting code maintenance for a C++ database application, ensuring its smooth operation and resolving any issues that arise.
• Adding new modules to the application as required by the business processes and user needs.
• Converting the C++ application to a PHP/web-based application for improved accessibility and usability.
• Developing and managing the local computing network, including the setup and configuration of Ubiquiti routers, switches, and access points.
• Overseeing the operation and maintenance of automated manufacturing machines in the factory.
• Managing the procurement of office systems, including hardware and software.
• Maintaining the IT systems and performing or supervising hardware maintenance and repairs when necessary.

Information Technology Manager

• Administrating Windows Server 2016 and 2019, including Active Directory and Exchange 2016.
• Managing IP Telephony systems, specifically Cisco IPT, Cisco Call Manager, and Unity.
• Administering Mobile Device Management software with Mobile Iron, handling both Bring Your Own Device (BYOD) and Choose Your Own Device (CYOD) policies.
• Managing email filters using Mimecast.
• Deploying software using Microsoft SCCM (System Center Configuration Manager).
• Administering Worksite/ iManage/ Filesite for document management.
• Troubleshooting system and network issues and resolving hardware or software faults.
• Ensuring adherence to department support processes and completing tasks accordingly.
• Assisting management with system analysis, requests, and software conversions.
• Organizing, prioritizing, and assigning work within a team of three individuals.
• Monitoring, troubleshooting, fixing, and optimizing system performance, hardware, printers, and computer peripherals.
• Overseeing end-user services for 100 users across two offices, including IT orders, stock, and materials.
• Negotiating and managing vendor contracts and Service Level Agreements (SLAs).
• Collaborating with stakeholders to define system requirements for new project implementations.
• Creating and standardizing IT policies, procedures, best practices, and documentation.
• Managing the IT inventory, which includes more than 800 assets.

Information Technology manager

• Provided leadership for large-scale enterprise-wide initiatives, projects, and programs by integrating the efforts of the Program Management Office (PMO), IT, Operations, and Business Process Segment Managers, along with their project teams.
• Advised senior leadership on the planning, tracking, and implementation of key enterprise-wide strategic initiatives that encompass both business and system-related aspects.
• Successfully collaborated on multiple large-scale Request for Proposal (RFP) projects with Centers of Excellence (CoEs) and effectively presented them to customers, resulting in the winning of significant deals, including a 5-year application support agreement.
• Achieved quarter-on-quarter revenue targets by persuasively conveying the technical needs and transformation projects to customers.
• Managed the vendor selection process, monitored vendor performance, and tracked deliverables for system solutions.
• Demonstrated strategic thinking and a comprehensive understanding of requirements to execute projects, utilizing data analytics tools and aligning with customer objectives to ensure successful project execution.
• Engaged with various customer and internal stakeholders, including senior leadership teams (C-level executives, SVP/VP, Directors), as well as project-level resources such as subject matter experts (SMEs).

Student Information Technology Manager

• Successfully resolved a wide range of technical issues across multiple systems and applications for customers and end-users located in various time zones on campus.
• Effectively translated complex technical issues into easily understandable language for non-technical users and new student employees.
• Utilized ticketing systems to manage and process support actions and requests, ensuring timely resolution and efficient tracking of customer inquiries.

Information Technology manager

• Successfully managed multiple projects throughout the entire product lifecycle, from beta testing to pilot programs and rollouts, ensuring adherence to guidelines, tracking key metrics, analyzing KPIs, and implementing best practices.
• Provided effective leadership for large-scale enterprise-wide initiatives, projects, and programs by integrating the efforts of the Program Management Office (PMO), IT, Operations, and Business Process Segment Managers and their respective project teams.
• Offered valuable advice to senior leadership regarding project and initiative planning, tracking, and implementation of key strategic initiatives that encompassed both business and system-related aspects.
• Collaborated on multiple large-scale Request for Proposal (RFP) processes with Centers of Excellence (CoEs), and delivered compelling presentations to customers, resulting in the successful acquisition of significant deals, including a 5-year application support agreement.
• Achieved quarter-on-quarter revenue targets by effectively convincing customers of their technical needs and leading transformative projects.
• Managed the vendor selection process, closely monitored vendor performance, and tracked deliverables for system solutions and staff augmentation.
• Applied strategic thinking and leveraged data analytic tools to ensure a comprehensive understanding of customer requirements and objectives, enabling the successful execution of customer projects.
• Engaged with various customer and internal stakeholders, including senior leadership teams (C-level executives, SVP/VP, Directors) and project-level resources such as Subject Matter Experts (SMEs), to ensure effective communication and alignment throughout the project lifecycle.

Senior Information Technology Manager

• Developed, presented, and negotiated customized proposals tailored to meet client needs, successfully securing contracts.
• Built strong relationships with C-level management, regularly meeting with senior executives (from VP to CIO) to understand their requirements and generate new project opportunities.
• Conducted comprehensive analysis of industry and market trends, developments, opportunities, and competitor activities to inform strategic decision-making.
• Managed budgeting, forecasting, and planning processes, providing valuable insights to support effective financial management.
• Demonstrated extensive experience in successfully delivering global, multi-year, multi-million dollar ($10M+) system implementations, employing agile or waterfall methodologies and maintaining a strong focus on performance improvement and financial outcomes.
• Provided leadership, mentorship, and coaching to a team of Associates and Senior Associates across multiple offices, ensuring their professional growth and fostering customer success.
• Effectively managed a portfolio, monitoring key parameters such as offshore leverage, margin, junior/senior staff ratio, and Statement of Work (SoW) compliance.
• Engaged in management activities including making recommendations for hiring, transfers, terminations, salary adjustments, performance standards, and conducting performance reviews.
• Maintained the security of sensitive data, ensuring its integrity, availability, and confidentiality in accordance with job requirements.