- Technical Proficiency: Proficiency in basic IT skills, including troubleshooting hardware and software issues.
- Customer Service Skills: Effective communication and customer service skills when assisting end-users with IT problems.
- Problem-Solving Abilities: Capability to diagnose and resolve common IT issues and escalate complex problems as needed.
- Attention to Detail: Meticulousness in documenting IT requests, solutions, and maintaining accurate records.
- Adaptability: Willingness to learn and adapt to new technologies and IT procedures as they evolve.
To write a professional Information Technology Assistant resume, follow these steps:
- Select the right Information Technology Assistant resume template.
- Write a professional summary at the top explaining your Information Technology Assistant’s experience and achievements.
- Follow the STAR method while writing your Information Technology Assistant resume’s work experience. Show what you were responsible for and what you achieved as an Information Technology Assistant.
- List your top Information Technology Assistant skills in a separate skills section.
Write the perfect Information Technology Assistant resume header by:
- Adding your full name at the top of the header.
- Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
- Add your current IT position to the header to show relevance.
- Add your current city, your phone number and a professional email address.
- Finally, add a link to your portfolio to the Information Technology Assistant resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.
Valentin 19 Adams Street Lorain, OH 44052 Marital Status: Married, email: cooldude2022@gmail.com
Valentin Ross, Lorain, OH, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe
Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:
- firstnamelastname@email.com - johndoe@email.com
- firstname.lastname@email.com - john.doe@email.com
- lastname.firstname@email.com - doe.john@email.com
- f.lastname@email.com - j.doe@email.com
- l.firstname@email.com - d.john@email.com
- firstnamelastname12@email.com - johndoe12@email.com
For a Information Technology Assistant email, we recommend you either go with a custom domain name (john@johndoe.com) or select a very reputed email provider (Gmail or Outlook).
Use this template to write the best Information Technology Assistant resume summary:
Information Technology Assistant with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].
Here’s how you can write a job winning Information Technology Assistant resume experience section:
- Write your Information Technology Assistant work experience in a reverse chronological order.
- Use bullets instead of paragraphs to explain your Information Technology Assistant work experience.
- While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Information Technology Assistant).
- Use action verbs in your bullet points.
Information Technology Assistant
- Managed the Unifi Wi-Fi system and delivered level 2 help desk support within the Windows server LAN environment.
- Proficiently worked with OPERA PMS and Micros-Fidelio systems.
- Operated in a Windows Server 2012 R2 Domain Added Network environment.
- Managed Centos OS and maintained the Zimbra mail server.
- Configured and resolved Firewall issues.
- Maintained the Plex Movie Server.
- Oversaw and troubleshooted the Smart Door Key Card System.
- Familiar with Opera PMS, Micros Fidelio, and Sage Accpac Software.
- Coordinated with service providers and procured IT assets.
- Maintained an up-to-date inventory of assets.
Information Technology assistant manager
- Provided system support to engineers, addressing their hardware and software needs, including Autocad, Microstation, and Projectwise.
- Proficiently upgraded the network from Cat5 to CAT6 and maintained ISDN lines using Microtik routers for internet access.
- Supported servers, including Oracle, Windows, and Linux, ensuring their stability and maintenance.
- Engaged in website development projects.
- Implemented disaster recovery planning and established data offsite backup solutions.
Information Technology Assistant and Trainer
- Oversaw the operation of IT assets and managed the internet infrastructure.
- Delivered professional IT training to staff and partners.
- Maintained and managed network and Internet services across five organization branches.
- Conducted repair and troubleshooting of desktops, notebooks, copiers, and printers.
- Provided IT technical support to business staff.
- Conducted IT assessments across all provinces.
- Assisted staff with IT-related statistics and reporting.
Information Technology Assistant
- Ensured consistent, efficient, prompt, and professional service delivery management.
- Provided technical and timely support for resolving issues with various equipment, including POS machines, PDAs, laptops, mobile devices, and printers.
- Configured hardware and software, as well as performed daily equipment repairs.
- Managed IT setup for new users and maintained access privileges.
- Procured IT-related materials such as PCs, laptops, and consumables.
- Supported the maintenance of POS machines, WMS, and the IP PBX system.
- Ensured projects adhered to guidelines and followed best practices.
- Maintained a physical asset inventory and updated records in the asset database as needed.
Information Technology Assistant
- Generated statistics, information, and reports for the Senior Management Team and other senior managers to support strategic decision-making.
- Provided data and information in response to requests from both internal and external partners.
- Coordinated the collection of relevant data.
Information Technology Assistant (Contract)
- Established, maintained, and provided support for software applications, security, and network configurations.
- Diagnosed and resolved hardware and software issues on workstations and networks.
- Offered technical support and guidance to users.
- Documented and addressed service requests and incidents using a work ticketing system.
- Contributed to process development for service enhancement.
- Assisted in classroom technology support.
- Updated existing technical and end-user documentation.
- Gathered and analyzed data to support IT projects.
- Provided recommendations for IT systems improvement.
- Technical Support
- Computer Troubleshooting
- Helpdesk Support
- IT Hardware and Software
- Operating Systems (e.g., Windows, macOS)
- Network Troubleshooting
- System Administration
- IT Security
- Software Installation and Configuration
- Hardware Maintenance
- IT Documentation
- User Training and Support
- Data Backup and Recovery
- IT Inventory Management
- IT Procurement
- IT Policies and Procedures
- IT Asset Management
- Cloud Computing
- IT Compliance
- Remote Desktop Support
- IT Troubleshooting Tools
- IT Incident Management
- Active Directory
- IT Helpdesk Software
- IT Security Awareness
- IT Service Desk
- IT Ticketing Systems
- Mobile Device Management
- IT Vendor Coordination
- IT Communication Skills
- Problem Solving
- Time Management
- Attention to Detail
- Team Collaboration
- IT Service Level Agreements (SLAs)
- IT Software Licensing
- IT Hardware Inventory
- IT Service Catalog
- IT Knowledge Base Management
- IT Change Management
- IT User Account Management
- IT Network Security
- IT Disaster Recovery Planning
- IT End User Support
- IT Troubleshooting Documentation
- IT Training Materials
- IT Security Policies
- IT Audit and Compliance
- IT System Monitoring
- IT Desktop Support
Your Information Technology Assistant resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.
On an average, for Information Technology Assistant, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.