Front Desk Attendant Resume Examples and Templates

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How to Write a Front Desk Attendant Resume?

To write a professional Front Desk Attendant resume, follow these steps:

• Select the right Front Desk Attendant resume template.
• Write a professional summary at the top explaining your Front Desk Attendant’s experience and achievements.
• Follow the STAR method while writing your Front Desk Attendant resume’s work experience. Show what you were responsible for and what you achieved as a Front Desk Attendant.
• List your top Front Desk Attendant skills in a separate skills section.

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How to Write Your Front Desk Attendant Resume Header?

Write the perfect Front Desk Attendant resume header by:

• Adding your full name at the top of the header.
• Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
• Add your current Front Desk Attendant to the header to show relevance.
• Add your current city, your phone number and a professional email address.
• Finally, add a link to your portfolio to the Front Desk Attendant resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.

Bad Front Desk Attendant Resume Example - Header Section

Karina 308 E. Homewood Lane Westford, MA 01886 Marital Status: Married, email: cooldude2022@gmail.com

Good Front Desk Attendant Resume Example - Header Section

Karina Camacho, Westford, MA, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

• firstnamelastname@email.com - johndoe@email.com
• firstname.lastname@email.com - john.doe@email.com
• lastname.firstname@email.com - doe.john@email.com
• f.lastname@email.com - j.doe@email.com
• l.firstname@email.com - d.john@email.com
• firstnamelastname12@email.com - johndoe12@email.com

For a Front Desk Attendant email, we recommend you either go with a custom domain name (john@johndoe.com) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Front Desk Attendant Resume Summary?

Use this template to write the best Front Desk Attendant resume summary: Front Desk Attendant with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Front Desk Attendant Resume Experience Section?

Here’s how you can write a job winning Front Desk Attendant resume experience section:

• Write your Front Desk Attendant work experience in a reverse chronological order.
• Use bullets instead of paragraphs to explain your Front Desk Attendant work experience.
• While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Front Desk Attendant).
• Use action verbs in your bullet points.

Front Desk Attendant Resume Example

Front desk attendant Resume Example

Front Desk Attendant Resume Example

Front Desk Attendant Resume Example

Front Desk Attendant Resume Example

Front desk attendant Resume Example

Front Desk Attendant Resume Example

Top Front Desk Attendant Resume Skills for 2023

• Customer Service
• Phone Etiquette
• Appointment Scheduling
• Check-In Procedures
• Check-Out Procedures
• Guest Registration
• Reservation Management
• Room Allocation
• Key Issuance
• Payment Processing
• Inquiry Handling
• Complaint Resolution
• Information Dissemination
• Multi-line Phone System Operation
• Message Taking
• Mail Handling
• Package Receiving
• Guest Services
• Concierge Services
• Room Service Coordination
• Transportation Arrangements
• Local Area Knowledge
• Facilities Management
• Office Equipment Usage
• Computer Skills
• Data Entry
• Software Proficiency (e.g., Property Management Systems)
• Cash Handling
• Credit Card Processing
• Account Reconciliation
• Billing and Invoicing
• Inventory Management
• Office Supplies Management
• Record Keeping
• Filing Systems
• Document Management
• Privacy Compliance
• Security Procedures
• Emergency Response
• First Aid/CPR
• Fire Safety Procedures
• Building Evacuation
• Security Monitoring
• Lost and Found Procedures
• Guest Satisfaction Measurement
• Feedback Collection
• Communication Skills
• Interpersonal Skills
• Teamwork
• Problem-Solving Skills
• Decision Making
• Time Management
• Organization Skills
• Adaptability
• Flexibility
• Attention to Detail
• Professionalism
• Ethical Conduct
• Cultural Sensitivity
• Conflict Resolution
• Emotional Intelligence
• Conflict Management
• Assertiveness
• Empathy
• Patience
• Resilience
• Client Relationship Management
• Client Retention
• Guest Recognition
• Upselling Techniques
• Professional Phone Manner
• Problem Resolution
• Organizational Skills
• Conflict Resolution
• Appointment Setting
• Effective Communication
• Reservation Management
• Resourcefulness
• Flexibility
• Team Collaboration
• Complaint Handling
• Time Management
• Attention to Detail
• Emergency Response

What Do Hiring Managers Look For in a Front Desk Attendant Resume?

How Long Should my Front Desk Attendant Resume be?

Your Front Desk Attendant resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Front Desk Attendant, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

Specific Metrics/KPIs for a Front Desk Attendant Resume

When showcasing your skills and accomplishments on your front desk attendant resume, it's crucial to include specific metrics or key performance indicators (KPIs) that demonstrate your efficiency and effectiveness in the role. Here are some relevant KPIs you may want to consider:
- Average check-in/check-out time per guest
- Number of complaints resolved during shift
- Percentage increase in positive guest feedback over a given period
- Average response time for incoming requests and queries
- Proficiency in multiple languages (e.g., English, Spanish, Mandarin)

Certifications for a Front Desk Attendant Resume

In the hospitality industry, having relevant certifications can significantly boost your credibility as a front desk attendant. Here are some essential certifications you may want to pursue:
- Certified Hotel Industry Advisor (CHIA)
- Certified Hospitality Administrator (CHA)
- Certified Professional Front Desk Agent (CPFDA) offered by the Hospitality Sales and Marketing Association International (HSMAI)
- Guest Service Gold Certification (GSG) offered by Trends Hospitality

Tools and Platforms for a Front Desk Attendant Resume

As a front desk attendant, you'll likely be working with various tools and platforms to manage reservations, guest information, and communications. Highlighting your proficiency in these areas can set you apart from other candidates:
- Property Management Systems (PMS) such as Opera, Fidelio, or MICROS-Fidelio
- Reservation systems like Sabre Central Reservations System, Amadeus, or Galileo
- Communication platforms like Skype, Slack, and email
- Customer Relationship Management (CRM) tools like Salesforce or Zoho CRM

Methodologies and Frameworks for a Front Desk Attendant Resume

Employers value candidates who can demonstrate an understanding of essential methodologies and frameworks used in the hospitality industry. Here are some to consider adding to your front desk attendant resume:
- LEADERS model (Listen, Empathize, Agree, Explore solutions, Deliver) for handling guest complaints or requests
- TED (Talk, Engage, Discover) approach for selling additional services to guests
- CRAPS method (Check-in, Relaxation, Amenities, Preview, Send off) for creating a memorable check-in experience for guests

Choose the Right Resume Format for Your Front Desk Attendant Career

In crafting your front desk attendant resume, it's important to choose a format that best showcases your skills, experiences, and qualifications in this specific role. Here are some tips to help you decide on the right format:
- Functional Resume Format: This format emphasizes your skills and qualifications rather than your work history, making it ideal if you have limited experience or are transitioning careers
- Chronological Resume Format: This format presents your work history in reverse chronological order, highlighting promotions, increases in responsibility, and achievements. It is typically preferred by employers who want to see consistent career progression.
- Combination Resume Format: This format combines elements of both functional and chronological formats, allowing you to showcase your skills while also providing a clear overview of your work history.