Desktop Support Technician Resume Examples and Templates

Desktop Support Technician

• Provides technical support to end users for desktop computers, applications, and related technology, utilizing Active Directory.
• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software in accordance with established standards and guidelines.
• Collaborates with vendor support contacts to troubleshoot technical issues related to desktop computing equipment and software.
• Works with the Help Desk and Network Operations teams to identify and resolve client-reported problems.
• Manages interactions with various computer platforms in a multi-layered client-server environment.
• Ensures seamless connectivity between desktop computers and diverse systems, including validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Provides training and orientation to staff on hardware and software usage.
• Recommends and performs system upgrades to maintain optimal performance and longevity.
• Collaborates with procurement staff to facilitate hardware and software purchases.
• Evaluates functional requirements and determines specifications for hardware and software acquisitions.
• Procures computer supplies as needed.
• Assists in the maintenance of LAN/WAN records and, if required, telephone systems cabling.

Desktop Support Technician

• Identified and addressed computer-user problems by coordinating with users to resolve issues.
• Provided customer and network administration services, including password management, electronic mail account setup, security configurations, and troubleshooting.
• Set up, tested, and configured networks, desktop computers, laptops, printers, and software applications.
• Conducted diagnostic tests to identify and repair malfunctioning hardware and software components.

Desktop Support Technician

• Provided servicing and repair for Windows-based computer systems, handling both hardware and software-related issues.
• Managed website changes and additions using Adobe Dreamweaver CS3.
• Conducted regular visits to multiple remote locations to assist customers in resolving technical issues.
• Assisted with user account creation and modifications through Windows Active Directory.
• Created and maintained Excel spreadsheets to track and manage company-wide cell phone usage and billing.

Desktop Support Technician

• Provided technical support and customer service to end-users in a mixed Mac OS and Windows 7 environment.
• Delivered level 2 support, troubleshooting technical issues on desktop systems running Mac OS and Windows 7.
• Configured mobile devices such as Windows Mobile and iPhone to ensure proper functionality.
• Logged and tracked all support tickets, escalating them as necessary for resolution.
• Offered expert and creative solutions to user problems related to MS Windows and Apple OS, MS Office, and other desktop applications, ensuring user satisfaction.
• Imaged systems in both Mac OS and Windows 7 environments.
• Collaborated closely with the IT Service Desk and engineering team members to provide comprehensive support.

Desktop Support Technician

• Provided technical support for a user base of 1580 in a mixed environment of Windows XP, Windows 7 Enterprise, and Mac OS.
• Troubleshot network, software, hardware, and printer issues, including Ricoh, Canon, and HP printers.
• Setup and configured Dell and Mac desktops and laptops for end-users.
• Provided basic support for Epic medical software.
• Assisted the manager in a project to set up 300 computers in a satellite site.

IT Desktop Support Technician

• Provided desktop support for a large contact center servicing Oceanic Vacation Lines.
• Prepared newly purchased computers for deployment, including configuring settings and installing necessary software.
• Created batch scripts to automate various tasks on new PCs, such as configuring settings, installing software, and managing local users and groups.
• Utilized the Resolve ticketing system to manage and resolve issues reported by contact center employees and employees based in Miami.
• Collaborated with contact center managers to identify and address user needs and recurring issues.
• Provided support for various software and hardware including Lotus Notes client, MS Office 2010, Avaya Phones, Windows 7, Citrix Receiver client, and Adobe products.
• Utilized Prodigy Technologies software deployment tools for remote installations and configurations of software for remote users.
• Joined the Windows 7 migration team at Visionary Systems, assisting with the migration of approximately 1100 computers at the contact center and providing support during the transition period.

Desktop support Technician

• Providing guidance to staff on proper procedures for directing IT-related queries and recommendations.
• Receiving and documenting support requests from users.
• Assessing the best methods for providing assistance based on the nature of the request.
• Delivering IT support and assistance to users as requested.
• Configuring new desktops, routers, modems, and other similar devices.
• Conducting routine inspections and maintenance of existing IT installations.
• Updating computer operating systems and critical software as necessary.
• Justifying hardware and software purchases and upgrades by providing necessary substantiation.

IT Desktop Support Technician

• Performing repairs, maintenance, installations, and troubleshooting of computer systems and peripherals.
• Setting up and configuring email accounts for users.
• Conducting virus removals by running regular scans and ensuring anti-virus software is up to date.
• Providing customer support and assistance in resolving technical issues.
• Assembling and rebuilding PCs according to customer specifications.
• Communicating with clients via telephone and email to address their IT-related concerns.
• Setting up and troubleshooting small office networks to ensure smooth operation and connectivity.

Desktop Support Technician

• Managing and maintaining Windows Server 2008 R2 and 2012 R2 environments.
• Utilizing Active Directory for user management and email services.
• Scheduling and performing regular backups using Symantec Backup Exec 2014.
• Ordering necessary supplies and parts to repair malfunctioning hardware.
• Resolving various computer issues including hardware and software problems, printing, installation, word processing, email, and operating system issues.
• Maintaining accurate inventories of hardware and software assets.
• Monitoring the daily performance of computer systems and addressing any performance issues.
• Ensuring proper release and maintenance of all systems.
• Participating in operations-related projects and initiatives.

Desktop Support Technician

• Conducting network security and infrastructure assessments to identify areas for improvement and developing appropriate solutions.
• Providing system administration support to clients, including program installation and removal.
• Investigating and researching user questions and problems, and implementing solutions.
• Recommending computer products, software updates, and applications to enhance productivity and efficiency.

IT Desktop Support Technician

• Providing training to new personnel on established procedures.
• Installing and managing LAN/WAN connections and devices.
• Utilizing Active Directory to manage devices and user accounts.
• Completing standard equipment-related tasks using existing documentation.
• Monitoring equipment performance and accessing necessary data within the department.
• Performing basic component replacements (mechanical and/or electrical).
• Calibrating, troubleshooting, and refurbishing devices.
• Utilizing plant systems such as PIMs documents, Dashboards, SharePoint, AutoCAD Suites, and performing factory duties.
• Installing hardware and peripheral components such as monitors, keyboards, printers, scanners, network cards, etc.
• Maintaining the plant's network by installing servers/switches and patching ports.

IT Desktop Support Technician

• Utilizing existing documentation to complete standard equipment-related tasks, including preventive maintenance and troubleshooting through Level 3.
• Training new personnel on established procedures.
• Accessing necessary data to monitor the performance of equipment responsibilities within the department and identifying when troubleshooting is required.
• Performing basic component replacements, both mechanical and electrical.
• Calibrating, troubleshooting, and refurbishing devices based on provided documentation.
• Utilizing plant systems such as PIMs documents, Stores Look-up, Dashboards, SharePoint, AutoCAD Suites, and FactoryWorks.
• Using personal and network computer systems to support job duties.
• Installing hardware and peripheral components such as monitors, keyboards, printers, scanners, network cards, etc.
• Maintaining the plant's network by installing servers/switches and patching ports.

Desktop Support Technician

• Established and managed the technical environment for 800 publishing and editorial staff across 20 magazine, book, and marketing groups, implementing standards and best practices for software builds and documentation.
• Delivered exceptional customer service to a diverse customer base, ensuring their needs were met and providing support around the clock (24x7).
• Developed a customer service database to streamline call entry, scheduling, tracking, and reporting processes, improving efficiency and accuracy in customer support operations.

Desktop Support Technician

• Responsible for creating user accounts, configuring user permissions, and setting up email accounts and extensions for new users.
• Managed the process of user deactivation, including revoking access to agency email and third-party log-ins.
• Maintained inventory and documentation of equipment assigned to remote staff, ensuring accurate records of equipment allocation.
• Facilitated the upkeep and repair of agency equipment, coordinating with vendors and service providers as needed.
• Provided remote and onsite assistance to staff, offering support through phone, email, and remote assistance software.
• Oversaw the deployment of new hardware and software, as well as conducted staff training on the use of new technology.
• Managed and prioritized time-sensitive tasks, ensuring efficient and effective completion of assigned responsibilities.

Desktop Support Technician

• Configured hardware, devices, and software to set up workstations for employees, handling an average of 23 tickets per day.
• Utilized Active Directory, System Center Configuration Manager, Bomgar, Service Now, and Jamf applications to perform various day-to-day duties related to user support and system management.
• Assisted the Office of Information Technology with hardware purchases, requests, and communication with vendors to ensure smooth procurement processes.
• Supported the Windows Project team by addressing issues with uncommunicative end-users and performing remote and in-person computer upgrades as required.

Desktop Support Technician

• Provide telephone, email, and in-person support to end users for all IT-related incidents, including software and hardware issues.
• Perform installation, configuration, and troubleshooting of MDM, Intune, Active Sync on Blackberry, iPhone, and Android cellphones.
• Work with software applications such as Whiteboard and Citrix, including EPR, PHS, TCS, and Office 365.
• Provide support for virus protection software, operating systems, upgrades, service pack installation, and bug fixes for over 1000 systems.
• Identify unique or recurring customer/technical problems and provide input to management to prevent recurrence.
• Communicate with co-workers, management, clients, and others in a courteous and professional manner.

Desktop Support Technician II

• Responded to support requests from end users and provided assistance in troubleshooting tasks, ensuring a patient and helpful approach.
• Proactively identified potential problems and resolved them before they escalated or had a cascading effect.
• Assisted users by providing operational and technical guidance to resolve issues effectively.
• Documented and updated known fixes in a knowledge base for future reference and to enhance problem-solving efficiency.
• Installed new or upgraded hardware and software, ensuring smooth installation and follow-up with users to ensure customer satisfaction.
• Utilized a ticket tracking system to prioritize, track, and document problem resolutions, as well as notify customers of the status of their reported issues.
• Conducted root cause analysis and performed general troubleshooting to identify the underlying causes of issues and implement effective solutions.