Desktop Support Analyst Resume Examples and Templates

This page provides you with Desktop Support Analyst resume samples to use to create your own resume with our easy-to-use resume builder. Below you'll find our how-to section that will guide you through each section of a Desktop Support Analyst resume.

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Desktop Support Analyst Resume Sample and Template
Desktop Support Analyst Resume Sample and Template
Desktop Support Analyst Resume Sample and Template
Desktop Support Analyst Resume Sample and Template
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What do Hiring Managers look for in a Desktop Support Analyst Resume

  • Technical Proficiency: Strong knowledge of desktop operating systems, hardware, and software applications.
  • Problem-Solving Abilities: Capability to diagnose and resolve technical issues and provide efficient desktop support.
  • Customer Service Skills: Effective communication and customer service skills to assist end-users with technical problems.
  • Troubleshooting Skills: Proficiency in troubleshooting hardware and software problems, both remotely and on-site.
  • Documentation: Meticulousness in documenting support activities and solutions for future reference.

How to Write a Desktop Support Analyst Resume?

To write a professional Desktop Support Analyst resume, follow these steps:

  • Select the right Desktop Support Analyst resume template.
  • Write a professional summary at the top explaining your Desktop Support Analyst’s experience and achievements.
  • Follow the STAR method while writing your Desktop Support Analyst resume’s work experience. Show what you were responsible for and what you achieved as a Desktop Support Analyst.
  • List your top Desktop Support Analyst skills in a separate skills section.

How to Write Your Desktop Support Analyst Resume Header?

Write the perfect Desktop Support Analyst resume header by:

  • Adding your full name at the top of the header.
  • Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
  • Add your current Desktop Support Analyst position to the header to show relevance.
  • Add your current city, your phone number and a professional email address.
  • Finally, add a link to your portfolio to the Desktop Support Analyst resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.

Bad Desktop Support Analyst Resume Example - Header Section

Caitlyn 9 W. Wakehurst St. Mount Vernon, NY 10550 Marital Status: Married, email: cooldude2022@gmail.com

Good Desktop Support Analyst Resume Example - Header Section

Caitlyn Bray, Mount Vernon, NY, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

  • firstnamelastname@email.com - johndoe@email.com
  • firstname.lastname@email.com - john.doe@email.com
  • lastname.firstname@email.com - doe.john@email.com
  • f.lastname@email.com - j.doe@email.com
  • l.firstname@email.com - d.john@email.com
  • firstnamelastname12@email.com - johndoe12@email.com

For a Desktop Support Analyst email, we recommend you either go with a custom domain name (john@johndoe.com) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Desktop Support Analyst Resume Summary?

Use this template to write the best Desktop Support Analyst resume summary: Desktop Support Analyst with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Desktop Support Analyst Resume Experience Section?

Here’s how you can write a job winning Desktop Support Analyst resume experience section:

  • Write your Desktop Support Analyst work experience in a reverse chronological order.
  • Use bullets instead of paragraphs to explain your Desktop Support Analyst work experience.
  • While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Desktop Support Analyst).
  • Use action verbs in your bullet points.

Desktop Support Analyst Resume Example

Desktop Support Analyst

  • Delivered technical support for various products and services, encompassing client/server systems, PCs, mobile devices, application software, peripheral devices, and more.
  • Provided in-person support for all IT hardware and software-related issues.
  • Acted as an Incident Manager, handling major incidents when required.
  • Offered on-site and remote user support through phone and remote support tools.
  • Conducted imaging and re-imaging of devices.
  • Managed customer support activities for the BAU Service Desk, including handling requests, issues, and incidents via email and phone.
  • Diagnosed and resolved application, hardware, user, and networking issues to restore normal service functionality.
  • Worked with Microsoft Office 365 Tenant and Azure Active Directory.
  • Oversaw the mass replacement of unsupported old mobile devices with new mobile phones.

Desktop Support Analyst Resume Example

Desktop Support Analyst

  • Provided support for a VOIP phone system (CIC), which included administration, implementing security policies, supporting phone hardware, and performing light server troubleshooting.
  • Offered desktop support to more than 600 end users.
  • Led a project to upgrade the phone system from an analog system to a VOIP system.
  • Successfully migrated all on-site users from Windows XP to Windows 7 within the designated project timeline.
  • Utilized TechExcel ticket software to track incidents and ensure compliance with SLAs.
  • Created images for desktops and laptops using Altiris and Symantec Ghost.
  • Implemented encryption for all outgoing equipment with McAfee Endpoint Encryption.
  • Maintained disaster recovery space for annual local disaster recovery training.
  • Installed, troubleshooted, and maintained HP and Ricoh printers.
  • Set up, troubleshooted, and maintained projectors, SMART Boards, and conference speaker phones.

Desktop Support Analyst Resume Example

Desktop Support Analyst

  • Implemented the conversion of Big Web Apps.
  • Conducted testing to identify errors and issues.
  • Set up web meetings using Web-ex and created user documentation.
  • Scheduled administrative meetings and managed multiple calendars, including delegated Outlook Inboxes.
  • Provided user education and support for 100 users through remote Q&A sessions, testing, and PowerPoint presentations.
  • Managed helpdesk tickets and test release documentation.
  • Created and configured QA and Altiris/Ghost images for HP, Dell, and Lenovo desktop and laptop models.
  • Maintained inventory records, software licenses, and vendor correspondence.
  • Established and maintained multiple knowledge bases while working with various ticketing systems.
  • Administered Active Directory.
  • Troubleshot complex iMac issues for senior traders and executives on the trade floor.
  • Implemented a network migration, including roll-out and step-up phases.

IT Service Desk Desktop Support Analyst Resume Example

IT Service Desk Desktop Support Analyst

  • Assisting in the support of the organization's applications, hardware, and software systems in an IT Service Desk environment.
  • Implementing, administering, and executing agreed-upon objectives to support the broader group IT strategy.
  • Performing security patching, hardware updates, and configurations across the group's desktops, laptops, and MACs in accordance with established policies and procedures.
  • Managing and maintaining software deployments and machine imaging using the company's maintenance and deployment tools.
  • Providing support to the business during the transition to agile and remote working.
  • Procuring new equipment from vendors and coordinating the collection and disposal of older IT assets.
  • Acquiring and setting up equipment for new sites, ensuring it is in full working order within the required deadline.
  • Supporting the introduction, deployment, and ongoing use of Office 365.

Desktop Support Analyst Resume Example

Desktop Support Analyst

  • Provide assistance with overflow calls from 1st line support.
  • Ensure that operating systems and company-standard software are correctly installed and configured for all users.
  • Investigate and resolve issues and problems encountered by end-users, escalating when necessary in a timely manner.
  • Refer major hardware and software issues to the line manager, vendors, or support providers.
  • Maintain records of daily data communication transactions, problems, and actions taken to resolve them.
  • Conduct daily checks on company websites and AV equipment in board rooms, escalating any issues to service providers.
  • Install hardware as needed and ensure its proper functioning.
  • Troubleshoot network problems, identify ports, and ensure that the correct VLANs are configured.
  • Escalate server/network problems and errors to the Server/Support/Network manager.
  • Set up remote users with 3G card devices and configure Virtual Private Network (VPN) connections.
  • Install and configure new machines (laptops, desktops, mobile devices).
  • Provide support for Microsoft operating systems and manage users/email via Microsoft Office 365, Android, and iOS devices.

Desktop Support Analyst Resume Example

Desktop Support Analyst

  • Managed and administered group policies and user accounts in active directory.
  • Built and deployed all new machines through the procurement process.
  • Managed software deployment through SCCM.
  • Involvement in the network switch and server replacements.
  • Managed asset replacements for all staff and sites in my region.

Senior Desktop support analyst - Contract Resume Example

Senior Desktop support analyst - Contract

  • Managed ad hoc projects and served as a point of contact in the absence of the line manager, including engaging in meetings with senior managers and the service operations team to discuss escalation issues.
  • Proficient in Windows 7, 10, Microsoft Office 365, Exchange 2012, Microsoft Teams, Citrix, VMware, AppSense, LDAP, BIG IP, Remedy 7.2, ServiceNow, MDM (SafeWatch), crowdStrike, Confluence, Jira.
  • Managed user accounts on Exchange Server, Active Directory, and Azure AD.
  • Handled processes for new joiners and leavers, including system access provisioning/revocation and AD management.

Desktop Support Analyst Resume Example

Desktop Support Analyst

  • Provided global support for IT and managed help-desk operations.
  • Served as the single point of contact for all IT-related issues in the APAC Chennai region.
  • Managed asset inventory and coordinated e-waste disposal processes.
  • Coordinated with the team to resolve network and multimedia-related issues.
  • Worked closely with vendors to address various IT needs.
  • Gathered and documented relevant information before escalating issues as needed.

Top Desktop Support Analyst Resume Skills for 2023

  1. Hardware troubleshooting and repair
  2. Software installation and configuration
  3. Operating system troubleshooting (e.g., Windows, macOS)
  4. Software application support
  5. Hardware and software diagnostics
  6. Computer hardware upgrades
  7. Peripheral device setup and troubleshooting
  8. Network connectivity troubleshooting
  9. TCP/IP networking fundamentals
  10. VPN (Virtual Private Network) support
  11. Wireless network setup and troubleshooting
  12. Printer setup and maintenance
  13. Active Directory user management
  14. Group Policy management
  15. Email client setup and configuration
  16. Antivirus and malware removal
  17. Firewall configuration and troubleshooting
  18. System imaging and deployment
  19. Data backup and recovery
  20. Disk management and partitioning
  21. System performance optimization
  22. Remote desktop support tools (e.g., TeamViewer)
  23. Mobile device support (smartphones, tablets)
  24. Troubleshooting email issues (e.g., Outlook)
  25. Software license management
  26. Hardware asset management
  27. Knowledge of ITIL (Information Technology Infrastructure Library)
  28. IT service desk ticketing systems (e.g., ServiceNow)
  29. IT security best practices
  30. Password reset and account management
  31. System log analysis and event tracking
  32. Disk encryption (e.g., BitLocker)
  33. Software updates and patch management
  34. Disaster recovery procedures
  35. IT documentation and knowledge base maintenance
  36. Virtualization technologies (e.g., VMware)
  37. Cloud computing services (e.g., AWS, Azure)
  38. Mobile device management (MDM)
  39. Hardware and software inventory management
  40. IT asset tracking and reporting
  41. Knowledge of hardware components (CPU, RAM, GPU)
  42. Scripting and automation (e.g., PowerShell)
  43. Remote desktop protocol (RDP) support
  44. User account provisioning and deprovisioning
  45. Service level agreement (SLA) compliance
  46. IT troubleshooting methodologies
  47. End-user training and support
  48. IT hardware procurement and vendor management
  49. VoIP (Voice over IP) phone system support

How Long Should my Desktop Support Analyst Resume be?

Your Desktop Support Analyst resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Desktop Support Analyst, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

Desktop Support Analyst Resume Sample and Template
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