Delivery Manager Resume Examples and Templates

Delivery Manager

• Collaborate with Solution architects to create solutions aligned with business objectives, utilizing agile methodologies.
• Document and assist in implementing detailed solutions alongside other technology team members.
• Manage offshore/onshore teams in Agile sprint cycles within delivery-focused PODs.
• Provide hands-on support for investigations and Proof of Concepts (PoCs) as needed.
• Take ownership of solutions from inception to delivery, focusing on both people management and technical execution.
• Conduct training sessions and workshops for clients and staff as required.
• Possess expertise in object-oriented JavaScript with MVC architecture.
• Demonstrate proficiency in React.js and related Node.js ecosystem tools like Next.js.
• Utilize extensive knowledge of enterprise API Gateways, microservices, and NoSQL databases (MongoDB).
• Apply BDD/TDD and DevOps practices, with experience in Docker, Kubernetes, orchestration technologies, and cloud-native development.
• Work with modern development build tools and source code version control.
• Execute Adobe Experience Manager frontend development (AEM) using scalable and modular enterprise UI architectures.
• Design and develop APIs (Rest API, gRPC, GraphQL, Kong).
• Possess hands-on experience with PHP and Node.js platforms (EE, Craft CMS & Strapi).

Delivery Manager

• Responsible for overseeing the delivery and ensuring operational excellence for multiple accounts within my portfolio.
• Engaging with the customer leadership team to explore new opportunities, renew Statements of Work (SoW), conduct program steering meetings, and plan resource allocation.
• Leading a delivery team consisting of more than 65 Salesforce consultants, both onshore and offshore.
• Collaborating closely with workforce management and talent acquisition teams to identify project resources, manage hiring processes, and nurture technical talent.
• Working alongside Sales and Presales teams to offer delivery leadership support for new proposals.
• Providing guidance and coaching to project teams to ensure the successful execution of all projects within the portfolio.
• Delivering regular revenue and resource projections to the senior leadership team.

Service Delivery Manager

• Strategically planning and scheduling project activities to ensure on-time and budget-compliant project completion, while optimizing resource allocation.
• Organizing and overseeing process milestones and support functions.
• Vigilantly monitoring all project work to maintain adherence to time and cost constraints.
• Leading, supervising, and assessing the performance of team members to enhance project efficiency and achieve individual and group objectives.
• Managing a diverse portfolio of projects, including budgeting, planning, and execution, and providing input on project strategy, budget, policies, and issue resolution.
• Overseeing project progress, addressing outstanding issues, ensuring deliverable quality and timeliness, and reporting on project status while escalating critical issues.
• Implementing robust processes and fostering discipline across teams, promoting teamwork, pride, integrity, and urgency in issue resolution. Reviewing and approving data submitted for project development proposals.
• Developing strategies to enhance team effectiveness, fostering cooperation among team members.
• Building relationships with key clients and influencers, securing profitable business opportunities, and leading teams to deliver successful projects and process operations.
• Spearheading cost-saving initiatives, participating in planning, analyzing, and implementing strategies and metrics to improve productivity.s.

Service Delivery Manager

• Held the senior partner role, taking on multiple responsibilities as the Business Development Manager, Product/Service Delivery Manager, and Project Manager, focusing on advanced technology and robotic solutions for the marketing and entertainment sectors. These solutions encompassed cutting-edge technologies like multi-touch surfaces, virtual reality, holograms, 3D mapping, body sensors, and robotics, resulting in the development of unconventional yet innovative products.
• Led the expansion of an exceptional client portfolio, ensuring client satisfaction, and overseeing the entire product lifecycle, from idea conception and solution discovery tailored to specific business cases, to product creation, development, testing, and seamless implementation. This approach consistently delivered successful outcomes for customers in their campaigns and activities.
• Designed, developed, and delivered state-of-the-art technology solutions, gamification products, and custom mobile apps for B2C campaigns and below-the-line marketing initiatives, serving prominent brands.
• Achieved a remarkable 126% increase in the client base within a single year, driving substantial revenue growth by offering highly profitable innovative products and solutions.
• Excellently managed customer relationships across pre-sales, post-production, and service delivery activities, earning trust as a valued partner and advisor in the development of new products and solutions.

Service Delivery Manager

• Oversaw and controlled project scope, handling all technical requirements from inception to completion. Assigned orders to relevant stakeholders and delegated tasks and responsibilities to appropriate team members.
• Took accountability for managing Addition/Migration requests received from customers, Account Managers, Customer Service Managers, and Sales executives. Actively engaged with customers to schedule installations and ensure network delivery adhered to defined deadlines.
• Collaborated closely with Project Managers, effectively managing local delivery teams to meet customer deadlines and deliver successful outcomes.
• Provided training on specific processes and tools to new hires in the project management department, facilitating their onboarding and skill development.
• Prior to sign-off on each deliverable, sought customer approval to ensure satisfaction and alignment with project objectives.

Service Delivery Manager

• Took a leadership role in implementing all Value-Added Service (VAS) platforms for telecom operators, demonstrating expertise in managing the deployment of these services.
• Maintained a focus on Quality of Service (QoS) to ensure that service and product offerings met and exceeded customer expectations even after launch.
• Managed the financial aspects of service implementations, ensuring that services were delivered within allocated budgets and financial constraints.
• Oversaw service operations and devised action plans aimed at enhancing the company's ability to capitalize on emerging opportunities in the market.
• Compiled comprehensive handover documentation for any newly introduced services, ensuring that all necessary information and processes were properly documented.
• Championed proposals for optimizing both existing and new services, contributing to the ongoing improvement of the company's service portfolio.
• Demonstrated strong team and people management skills, effectively leading and motivating teams to achieve their objectives.
• Cultivated and maintained strong relationships with multiple customers, building trust and rapport to facilitate successful partnerships and business growth.

Service Delivery Manager

• Led and managed various activities and deliverables for assigned projects, providing crucial program management support to the PMO Head to ensure the successful execution and implementation of projects.
• Enforced the implementation of Project Management Gates in all assigned projects and took measures to prevent any deviations from project plans.
• Ensured strict compliance with operating procedures and policies while offering support to the campaign management team.
• Oversaw financial controls and systems, with a focus on monitoring, recording, forecasting, and budgeting project expenses.
• Managed project team members and partners to ensure optimal resource allocation, with a clear alignment of tasks, milestones, and objectives.
• Analyzed Project Manager reports to update and administer program plans, keeping projects on track and within scope.
• Maintained a close watch on project progress and actively managed any slippages or deviations, taking corrective actions as needed.
• Produced updated schedules in accordance with PMO Standards to keep project timelines on target.
• Promptly escalated deviations to the PMO Head and relevant stakeholders and implemented necessary actions to realign projects.
• Compiled project reporting materials for monthly reviews by Project Managers, facilitating transparent communication and decision-making.
• Managed overall client relationships, including overseeing daily operations and handling troubleshooting, issues, and escalations.
• Worked directly with clients and sales teams to define project scopes, created proposals, and developed Statements of Work (SOWs).