Customer Service Supervisor Resume Examples and Templates

This page provides you with Customer Service Supervisor resume samples to use to create your own resume with our easy-to-use resume builder. Below you'll find our how-to section that will guide you through each section of a Customer Service Supervisor resume.

Customer Service Supervisor Resume Sample and Template
Customer Service Supervisor Resume Sample and Template
Customer Service Supervisor Resume Sample and Template
Customer Service Supervisor Resume Sample and Template

What do Hiring Managers look for in a Customer Service Supervisor Resume

  1. Leadership and Management Skills: Strong leadership abilities to guide and motivate a team of customer service representatives, including setting performance goals and providing feedback.
  2. Customer Focus: Commitment to delivering exceptional customer service and the ability to handle escalated customer inquiries or issues.
  3. Communication Skills: Excellent communication, both verbal and written, to liaise with customers, team members, and upper management.
  4. Problem-Solving Abilities: Capability to resolve complex customer problems, make decisions under pressure, and implement effective solutions.
  5. Organizational Skills: Efficient organizational skills to manage team schedules, workload distribution, and performance metrics.

How to Write a Customer Service Supervisor Resume?

To write a professional Customer Service Supervisor resume, follow these steps:

  • Select the right Customer Service Supervisor resume template.
  • Write a professional summary at the top explaining your Customer Service Supervisor’s experience and achievements.
  • Follow the STAR method while writing your Customer Service Supervisor resume’s work experience. Show what you were responsible for and what you achieved as a Customer Service Supervisor.
  • List your top Customer Service Supervisor skills in a separate skills section.

How to Write Your Customer Service Supervisor Resume Header?

Write the perfect Customer Service Supervisor resume header by:

  • Adding your full name at the top of the header.
  • Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
  • Add your current Customer Service position to the header to show relevance.
  • Add your current city, your phone number and a professional email address.
  • Finally, add a link to your portfolio to the Customer Service Supervisor resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.

Bad Customer Service Supervisor Resume Example - Header Section

Desirae 7704 Clay St. Huntley, IL 60142 Marital Status: Married, email:

Good Customer Service Supervisor Resume Example - Header Section

Desirae Lindsey, Huntley, IL, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

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For a Customer Service Supervisor email, we recommend you either go with a custom domain name ( or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Customer Service Supervisor Resume Summary?

Use this template to write the best Customer Service Supervisor resume summary: Customer Service Supervisor with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Customer Service Supervisor Resume Experience Section?

Here’s how you can write a job winning Customer Service Supervisor resume experience section:

  • Write your Customer Service Supervisor work experience in a reverse chronological order.
  • Use bullets instead of paragraphs to explain your Customer Service Supervisor work experience.
  • While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Customer Service Supervisor).
  • Use action verbs in your bullet points.

Customer Service Supervisor Resume Example

Customer Service Supervisor

  • Aid customer service team in handling inquiries and complaints.
  • Recruit new customer service personnel.
  • Provide training to customer service staff.
  • Assign tasks to team members.
  • Oversee and evaluate the performance of customer service staff.
  • Conduct performance reviews.
  • Manage work schedules.
  • Create standard work procedures.
  • Gather data and prepare reports.

Customer Service Supervisor Resume Example

Customer Service Supervisor

  • Achieved a 99% resolution rate within the department by effectively managing calls, intervening when necessary, and occasionally escalating issues to upper management.
  • Led a team of 23 members to fulfill service initiative objectives, resulting in the successful processing of 900 service requests monthly.
  • Enhanced service delivery, customer outcomes, and overall business performance by identifying root causes of problems and implementing long-term solutions, focusing on high-impact areas.
  • Analyzed statistics and data to assess the team's customer service performance and provided necessary resources to help them achieve their goals.
  • Fielded phone calls from customers in response to advertisements and persuaded them to purchase new products.
  • Expedited customer escalations and follow-ups to ensure prompt resolutions and maximize customer satisfaction.

Customer Service Supervisor Resume Example

Customer Service Supervisor

  • Assist customers with locating and purchasing merchandise, processing credit card and reward card sales, offering insurance and warranty options, handling cashier duties, processing returns and exchanges, issuing money orders, and managing lottery winnings.
  • Achieve staff performance by setting expectations, monitoring and evaluating results, coaching, counseling, and implementing disciplinary measures when necessary. Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
  • Uphold service quality by enforcing quality and customer service standards, resolving issues, identifying trends, and recommending system improvements.
  • Maintain accurate cash drawer balances and perform office-related duties.
  • Handle incoming calls regarding in-store and online products and services.
  • Make outgoing calls to customers to follow up on products and services.

Customer Service Supervisor Resume Example

Customer Service Supervisor

  • Welcomed arriving guests with a hospitable greeting.
  • Scheduled customer appointments and addressed inquiries via phone calls.
  • Handled customer payments through the Clover POS system and presented bills during check-out.
  • Ensured the cleanliness, organization, and sanitization of the front desk area consistently.

Customer Service Supervisor Resume Example

Customer Service Supervisor

  • Strategizing and overseeing daily customer service operations.
  • Investigating and resolving customer service complaints.
  • Assisting in the development and implementation of service policies, and communicating these to both staff and customers.
  • Managing documentation related to customer service department activities.
  • Assisting customers with inquiries, complaints, product information, orders, and returns.

Customer Service Supervisor Resume Example

Customer Service Supervisor

  • Addressing escalated customer service issues via email and phone.
  • Providing answers to procedural inquiries and communicating updates in company policies to the staff.
  • Supervising the Quality Assurance process for customer correspondence within the Customer Service Team.
  • Recognizing and reporting technical issues on the website.
  • Conducting routine quality checks on website content.
  • Developing and executing a customer service training manual.
  • Participating in the creation of online customer service reference guides.

Customer Service Supervisor Resume Example

Customer Service Supervisor

  • Delivering second-line support to Customer Service Representatives.
  • Effectively managing and resolving escalations.
  • Timely communication of resolutions to customers.
  • Managing customer expectations to enhance the overall experience.
  • Conducting training for new hires.
  • Performing quality assurance for Customer Service Representatives.

Customer Service Supervisor (Collection Department) Resume Example

Customer Service Supervisor (Collection Department)

  • Overseeing employee workflow, including scheduling and task delegation.
  • Evaluating employee work performance and identifying areas for improvement.
  • Ensuring the achievement of business goals, adherence to deadlines, and maintenance of performance standards.
  • Training and onboarding new hires to familiarize them with their roles.
  • Addressing and resolving complaints and order issues.
  • Handling major incidents that cannot be resolved by agents.

Customer Service Supervisor Resume Example

Customer Service Supervisor

  • Supervised a team of 23 service representatives in a call center setting.
  • Enhanced productivity by minimizing After Call Work and Hold time through continuous training and process updates.
  • Assisted agents in handling escalated clients and took charge of client satisfaction when escalated from Customer Service Representatives.
  • Conducted reviews of recorded inbound and outbound calls to verify the accuracy of information provided and evaluate the overall call quality.

Top Customer Service Supervisor Resume Skills for 2023

  1. Customer Service Management
  2. Team Leadership
  3. Call Center Operations
  4. Customer Service Training
  5. Performance Metrics Management
  6. Quality Assurance
  7. Service Level Agreements (SLAs)
  8. Customer Feedback Analysis
  9. Conflict Resolution
  10. Customer Complaint Handling
  11. Escalation Management
  12. Customer Retention Strategies
  13. Customer Relationship Management (CRM)
  14. Service Improvement Plans
  15. Customer Service Standards
  16. Coaching and Mentoring
  17. Data Analysis and Reporting
  18. Customer Service Software (e.g., Zendesk)
  19. Call Monitoring and Recording
  20. Customer Service KPIs
  21. Service Desk Management
  22. Service Recovery
  23. Customer Satisfaction Surveys
  24. Multichannel Support (Phone, Email, Chat)
  25. Customer Onboarding
  26. Customer Service Policies and Procedures
  27. Customer Service Training Programs
  28. Root Cause Analysis
  29. Knowledge Base Management
  30. Performance Reviews
  31. Staff Scheduling and Shift Planning
  32. Resource Allocation
  33. Customer Service Audits
  34. Customer Service Analytics
  35. Customer Engagement Strategies
  36. Service Desk Ticketing Systems
  37. Service Desk Reporting Tools
  38. Problem-Solving Skills
  39. Decision-Making Skills
  40. Customer Service Metrics Tracking
  41. Cross-Functional Collaboration
  42. Vendor Management
  43. Service Desk Technology Integration
  44. Service Desk Workflow Automation
  45. Service Desk Incident Management
  46. Service Desk Request Fulfillment
  47. Service Desk Problem Management
  48. Service Desk Change Management
  49. Service Desk Knowledge Management

How Long Should my Customer Service Supervisor Resume be?

Your Customer Service Supervisor resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Customer Service Supervisor, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

Customer Service Supervisor Resume Sample and Template
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