Customer Service Supervisor Resume Examples and Templates

What do Hiring Managers look for in a Customer Service Supervisor Resume

1. Leadership and Management Skills: Strong leadership abilities to guide and motivate a team of customer service representatives, including setting performance goals and providing feedback.
2. Customer Focus: Commitment to delivering exceptional customer service and the ability to handle escalated customer inquiries or issues.
3. Communication Skills: Excellent communication, both verbal and written, to liaise with customers, team members, and upper management.
4. Problem-Solving Abilities: Capability to resolve complex customer problems, make decisions under pressure, and implement effective solutions.
5. Organizational Skills: Efficient organizational skills to manage team schedules, workload distribution, and performance metrics.

How to Write a Customer Service Supervisor Resume?

To write a professional Customer Service Supervisor resume, follow these steps:

• Select the right Customer Service Supervisor resume template.
• Write a professional summary at the top explaining your Customer Service Supervisor’s experience and achievements.
• Follow the STAR method while writing your Customer Service Supervisor resume’s work experience. Show what you were responsible for and what you achieved as a Customer Service Supervisor.
• List your top Customer Service Supervisor skills in a separate skills section.

How to Write Your Customer Service Supervisor Resume Header?

Write the perfect Customer Service Supervisor resume header by:

• Adding your full name at the top of the header.
• Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
• Add your current Customer Service position to the header to show relevance.
• Add your current city, your phone number and a professional email address.
• Finally, add a link to your portfolio to the Customer Service Supervisor resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.

Bad Customer Service Supervisor Resume Example - Header Section

Desirae 7704 Clay St. Huntley, IL 60142 Marital Status: Married, email: cooldude2022@gmail.com

Good Customer Service Supervisor Resume Example - Header Section

Desirae Lindsey, Huntley, IL, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

• firstnamelastname@email.com - johndoe@email.com
• firstname.lastname@email.com - john.doe@email.com
• lastname.firstname@email.com - doe.john@email.com
• f.lastname@email.com - j.doe@email.com
• l.firstname@email.com - d.john@email.com
• firstnamelastname12@email.com - johndoe12@email.com

For a Customer Service Supervisor email, we recommend you either go with a custom domain name (john@johndoe.com) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Customer Service Supervisor Resume Summary?

Use this template to write the best Customer Service Supervisor resume summary: Customer Service Supervisor with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Customer Service Supervisor Resume Experience Section?

Here’s how you can write a job winning Customer Service Supervisor resume experience section:

• Write your Customer Service Supervisor work experience in a reverse chronological order.
• Use bullets instead of paragraphs to explain your Customer Service Supervisor work experience.
• While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Customer Service Supervisor).
• Use action verbs in your bullet points.

Customer Service Supervisor Resume Example

Customer Service Supervisor Resume Example

Customer Service Supervisor Resume Example

Customer Service Supervisor Resume Example

Customer Service Supervisor Resume Example

Customer Service Supervisor Resume Example

Customer Service Supervisor Resume Example

Customer Service Supervisor (Collection Department) Resume Example

Customer Service Supervisor Resume Example

Top Customer Service Supervisor Resume Skills for 2023

1. Customer Service Management
2. Team Leadership
3. Call Center Operations
4. Customer Service Training
5. Performance Metrics Management
6. Quality Assurance
7. Service Level Agreements (SLAs)
8. Customer Feedback Analysis
9. Conflict Resolution
10. Customer Complaint Handling
11. Escalation Management
12. Customer Retention Strategies
13. Customer Relationship Management (CRM)
14. Service Improvement Plans
15. Customer Service Standards
16. Coaching and Mentoring
17. Data Analysis and Reporting
18. Customer Service Software (e.g., Zendesk)
19. Call Monitoring and Recording
20. Customer Service KPIs
21. Service Desk Management
22. Service Recovery
23. Customer Satisfaction Surveys
24. Multichannel Support (Phone, Email, Chat)
25. Customer Onboarding
26. Customer Service Policies and Procedures
27. Customer Service Training Programs
28. Root Cause Analysis
29. Knowledge Base Management
30. Performance Reviews
31. Staff Scheduling and Shift Planning
32. Resource Allocation
33. Customer Service Audits
34. Customer Service Analytics
35. Customer Engagement Strategies
36. Service Desk Ticketing Systems
37. Service Desk Reporting Tools
38. Problem-Solving Skills
39. Decision-Making Skills
40. Customer Service Metrics Tracking
41. Cross-Functional Collaboration
42. Vendor Management
43. Service Desk Technology Integration
44. Service Desk Workflow Automation
45. Service Desk Incident Management
46. Service Desk Request Fulfillment
47. Service Desk Problem Management
48. Service Desk Change Management
49. Service Desk Knowledge Management

How Long Should my Customer Service Supervisor Resume be?

Your Customer Service Supervisor resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Customer Service Supervisor, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.