Customer Service Clerk Resume Examples and Templates

This page provides you with Customer Service Clerk resume samples to use to create your own resume with our easy-to-use resume builder. Below you'll find our how-to section that will guide you through each section of a Customer Service Clerk resume.

Customer Service Clerk Resume Sample and Template
Customer Service Clerk Resume Sample and Template
Customer Service Clerk Resume Sample and Template
Customer Service Clerk Resume Sample and Template

What do Hiring Managers look for in a Customer Service Clerk Resume

  • Communication Skills: Clear and effective communication with customers to understand their needs and provide assistance or information.
  • Problem-Solving Abilities: Aptitude to address customer inquiries, complaints, and requests promptly and courteously.
  • Patience and Empathy: Ability to listen actively and empathize with customers' concerns while maintaining a positive attitude.
  • Attention to Detail: Thoroughness in accurately recording customer information, orders, and interactions.
  • Team Collaboration: Willingness to collaborate with colleagues and other departments to resolve customer issues and improve overall service delivery.

How to Write a Customer Service Clerk Resume?

To write a professional Customer Service Clerk resume, follow these steps:

  • Select the right Customer Service Clerk resume template.
  • Write a professional summary at the top explaining your Customer Service Clerk’s experience and achievements.
  • Follow the STAR method while writing your Customer Service Clerk resume’s work experience. Show what you were responsible for and what you achieved as a Customer Service Clerk.
  • List your top Customer Service Clerk skills in a separate skills section.

How to Write Your Customer Service Clerk Resume Header?

Write the perfect Customer Service Clerk resume header by:

  • Adding your full name at the top of the header.
  • Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
  • Add your current Customer Service Clerk position to the header to show relevance.
  • Add your current city, your phone number and a professional email address.
  • Finally, add a link to your portfolio to the Customer Service Clerk resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.

Bad Customer Service Clerk Resume Example - Header Section

Caitlyn 696 Rock Maple St. South Lyon, MI 48178 Marital Status: Married, email:

Good Customer Service Clerk Resume Example - Header Section

Caitlyn Bray, Lyon, MI, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

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For a Customer Service Clerk email, we recommend you either go with a custom domain name ( or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Customer Service Clerk Resume Summary?

Use this template to write the best Customer Service Clerk resume summary: Customer Service Clerk with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Customer Service Clerk Resume Experience Section?

Here’s how you can write a job winning Customer Service Clerk resume experience section:

  • Write your Customer Service Clerk work experience in a reverse chronological order.
  • Use bullets instead of paragraphs to explain your Customer Service Clerk work experience.
  • While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Customer Service Clerk).
  • Use action verbs in your bullet points.

Customer Service Clerk Resume Example

Customer Service Clerk

  • Welcome customers promptly and address their inquiries thoroughly to optimize service opportunities and enhance sales.
  • Aid customers in choosing merchandise and services that best suit their needs, based on an assessment of their objectives.
  • Cultivate loyal clientele through friendly service and follow-up after sales or acquisition of new services.

Customer Service Clerk Resume Example

Customer Service Clerk

  • Processed 70 orders from local distributors and members, accepting cash, checks, royalty checks, and credit cards as payments daily.
  • Assisted Herbalife members in properly placing orders at kiosks.
  • Developed team communications and information for certain meetings.
  • Provided primary customer support to internal and external customers in a fast-paced environment, recommending products and suggesting alternatives if preferred items were unavailable.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Provided useful product guidance to assist customers with buying decisions.
  • Balanced cash in register drawer at the beginning and end of each shift and entered customer data into the CPU system.

Customer Service Clerk and Cashier Resume Example

Customer Service Clerk and Cashier

  • Managed order taking, inventory, and return processing.
  • Provided exceptional customer service by addressing inquiries, complaints, and other needs.
  • Balanced check register, counting all money at the end of the day or shift, and managing personal till.
  • Owner of the grocery store received a letter and phone call.

Customer Service Clerk Resume Example

Customer Service Clerk

  • Entered orders into the VDU system and managed telephone inquiries and postal queries.
  • Addressed complaints and performed general office tasks such as filing, faxing, and photocopying.
  • Monitored stock levels, initiated new stock orders, and facilitated order picking.
  • Conducted error checks and managed stock allocation processes.

Top Customer Service Clerk Resume Skills for 2023

  1. Customer service principles
  2. Effective communication skills
  3. Active listening
  4. Problem-solving skills
  5. Conflict resolution
  6. Patience and empathy
  7. Product knowledge
  8. Service knowledge
  9. Complaint handling
  10. Order processing
  11. Billing and invoicing
  12. Payment processing
  13. Returns and exchanges processing
  14. Refunds processing
  15. Sales support
  16. Appointment scheduling
  17. Reservation management
  18. Call handling
  19. Email communication
  20. Live chat support
  21. Social media support
  22. Multitasking
  23. Time management
  24. Prioritization
  25. Data entry accuracy
  26. CRM software usage (Customer Relationship Management)
  27. POS system usage (Point of Sale)
  28. Ticketing system usage
  29. Inventory lookup and management
  30. Shipping and tracking assistance
  31. Knowledge base utilization
  32. FAQ management
  33. Upselling and cross-selling techniques
  34. Script adherence (if applicable)
  35. Policy and procedure knowledge
  36. Compliance with company guidelines
  37. Troubleshooting technical issues
  38. Language proficiency (if serving multilingual customers)
  39. Cultural sensitivity
  40. Teamwork and collaboration
  41. Training and onboarding of new employees
  42. Continuous learning and skill improvement
  43. Adaptability to changing customer needs
  44. Crisis management
  45. Feedback collection and analysis
  46. Reporting and documentation
  47. Performance metrics tracking
  48. Customer satisfaction measurement
  49. Professionalism in behavior and appearance
  50. Conflict escalation to higher management

How Long Should my Customer Service Clerk Resume be?

Your Customer Service Clerk resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Customer Service Clerk, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

Customer Service Clerk Resume Sample and Template
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