Collections Specialist Resume Examples and Templates

This page provides you with Collections Specialist resume samples to use to create your own resume with our easy-to-use resume builder. Below you'll find our how-to section that will guide you through each section of a Collections Specialist resume.

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Collections Specialist Resume Sample and Template
Collections Specialist Resume Sample and Template
Collections Specialist Resume Sample and Template
Collections Specialist Resume Sample and Template
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What do Hiring Managers look for in a Collections Specialist Resume

  • Communication Skills: Effective communication with debtors to negotiate payment arrangements and resolve outstanding accounts.
  • Negotiation Skills: Strong negotiation abilities to reach settlements and payment agreements.
  • Attention to Detail: Meticulousness in documenting and tracking collections activities and debtor information.
  • Problem-Solving Abilities: Capability to address payment issues, disputes, and inquiries from debtors.
  • Compliance Knowledge: Understanding of debt collection laws, regulations, and ethical practices.

How to Write a Collections Specialist Resume?

To write a professional Collections Specialist resume, follow these steps:

  • Select the right Collections Specialist resume template.
  • Write a professional summary at the top explaining your Collections Specialist’s experience and achievements.
  • Follow the STAR method while writing your Collections Specialist resume’s work experience. Show what you were responsible for and what you achieved as a Collections Specialist.
  • List your top Collections Specialist skills in a separate skills section.

How to Write Your Collections Specialist Resume Header?

Write the perfect Collections Specialist resume header by:

  • Adding your full name at the top of the header.
  • Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
  • Add your current Collections Specialist job title(or a related position) to the header to show relevance.
  • Add your current city, your phone number and a professional email address.
  • Finally, add a link to your portfolio to the Collections Specialist resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.

Bad Collections Specialist Resume Example - Header Section

Alyson 7598 Old Manor St. Saugus, MA 01906 Marital Status: Married, email: cooldude2022@gmail.com

Good Collections Specialist Resume Example - Header Section

Alyson Schmidt, Saugus, MA, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

  • firstnamelastname@email.com - johndoe@email.com
  • firstname.lastname@email.com - john.doe@email.com
  • lastname.firstname@email.com - doe.john@email.com
  • f.lastname@email.com - j.doe@email.com
  • l.firstname@email.com - d.john@email.com
  • firstnamelastname12@email.com - johndoe12@email.com

For a Collections Specialist email, we recommend you either go with a custom domain name (john@johndoe.com) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Collections Specialist Resume Summary?

Use this template to write the best Collections Specialist resume summary: Collections Specialist with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Collections Specialist Resume Experience Section?

Here’s how you can write a job winning Collections Specialist resume experience section:

  • Write your Collections Specialist work experience in a reverse chronological order.
  • Use bullets instead of paragraphs to explain your Collections Specialist work experience.
  • While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Collections Specialist).
  • Use action verbs in your bullet points.

Collections Specialist Resume Example

Collections Specialist

  • Accounts receivable / payables
  • Claims adjustments and appeals
  • Patient records
  • Patient eligibility verification

Collections Specialist Resume Example

Collections Specialist

  • Negotiated debt repayment or established repayment schedules tailored to customers' financial circumstances.
  • Processed payments and recorded payment amounts in customer accounts.
  • Provided customers with guidance on required actions and debt repayment strategies.
  • Addressed customer inquiries concerning account-related issues.
  • Offered friendly and personalized service during account discussions.

Credit Collections Specialist Resume Example

Credit Collections Specialist

  • Managed partner ledger strategically segmented by region.
  • Implemented procedures and financial tools provided by the head office.
  • Supported commercial teams in enhancing partner-company relationships and furnished financial projections and partner performance insights.

Collections Specialist Resume Example

Collections Specialist

‣ Worked on the phones as a front end representative. I was always on an automated dialer system. Worked a high volume of accounts daily (generally 250+). I was always in the top 10% on the rankings for each month. I left the job due to our bonuses being removed as of January 1st and they chose to not give us a raise to compensate.

Collections Specialist Resume Example

Collections Specialist

  • Negotiated repayment plans for overdue debt to benefit both the client and the lender.
  • Provided consumer credit assistance, including processing extension requests and conducting other recovery activities.
  • Resolved complex billing issues and inquiries, and negotiated intricate payment programs within collections compliance guidelines.
  • Demonstrated empathy for clients' situations while upholding ethical behavior aligned with the bank's code of conduct.
  • Advised debtors on payment options and arranged installment agreements.
  • Monitored accounts to ensure adherence to established payment plans and flagged non-compliance.
  • Managed 75-120 daily outbound and inbound calls with the objective of achieving a 100% collection rate.

Senior Collections Specialist Resume Example

Senior Collections Specialist

  • Identify and reach out to borrowers to establish tailored repayment plans that align with their financial capabilities and assist them in exiting default status.
  • Serve as a secondary point of contact to collectors, facilitating de-escalation and providing reassurance to borrowers.
  • Verify the accuracy of payment and program information.
  • Support the manager by assisting with scheduling, preparing for meetings, sending correspondence, and training new hires.

Accounts Receivable Specialist/ Collections Specialist Resume Example

Accounts Receivable Specialist/ Collections Specialist

  • Generated, dispatched, and tracked invoices.
  • Managed various accounts receivable tasks, including cash receipt processing, updating cash flow reports, and investigating chargebacks and write-offs.
  • Assessed open accounts for overdue balances and implemented collection strategies.
  • Processed, categorized, computed, and recorded accounts payable data, ensuring accurate accounting and daily reconciliation.
  • Investigated billing discrepancies and implemented effective resolutions while preventing future issues.
  • Collaborated with delinquent account holders to collect and reconcile accounts through approved channels.
  • Maintained up-to-date accounts receivable tracking database, including client information, collection progress, billing status, and program changes.
  • Oversaw invoicing for Florida, California, and North Carolina.
  • Prepared and managed customers' monthly reconciliation schedules.
  • Engaged with customers to establish suitable repayment plans and bring accounts up to date.
  • Handled administrative tasks to support strategic initiatives.
  • Reviewed contracts, proposals, and waivers to ensure accurate and current billing.
  • Managed diverse inquiries and certificates from customers, partners, and government entities.
  • Processed chargeback notifications to customers to facilitate payment and prevent debt transfer to external collection agencies.
  • Analyzed loss reports and reported on portfolio performance to senior management.

Collections Specialist Resume Example

Collections Specialist

  • Assist customers in updating their accounts.
  • Offer extensions and payment plans as needed.
  • Collect overdue payments.
  • Deliver customer service and support.
  • Educate clients about the repercussions of payment delays.
  • Accept payments and update customer profiles.

Collections Specialist Resume Example

Collections Specialist

  • Effectively locate and communicate with a high volume of debtors.
  • Demonstrate strong written and verbal communication skills to resolve debtor disputes, objections, and challenges related to voluntary payments.
  • Swiftly adapt to rapidly changing regulations and policies.
  • Proficient in identifying and completing critical tasks independently, with minimal supervision and a sense of urgency.

Senior Collections Specialist Resume Example

Senior Collections Specialist

  • Aid customers with credit card inquiries.
  • Enforce corporate collections policies.
  • Manage overdue accounts.
  • Assist customers in managing their credit card dues.
  • Provide guidance on legal policies related to credit card dues.
  • Assist customers in setting up payment plans.

Collections Specialist Resume Example

Collections Specialist

  • Welcomed and greeted customers with a friendly, positive, and accommodating demeanor.
  • Examined historical data for debts and bills.
  • Effectively resolved billing and customer credit concerns.
  • Prepared and delivered reports on collection activities and their outcomes.

Collections Specialist Resume Example

Collections Specialist

  • Dispatched account statements and invoice copies to customers to ensure prompt payments.
  • Initiated contact with customers via phone calls and emails to secure payments within specified due dates.
  • Effectively resolved customer complaints and investigated account discrepancies, analyzing receivables data.
  • Conducted routine accounting reconciliations, reduced account aging, and facilitated clear communication. Participated in presenting accounts receivables information.
  • Assessed the need for issuing credits or debits and rationalized payment plans with customers.
  • Collaborated with other teams, including Sales, AR Application, Credit Management, Order Management, and Installation, to address areas of concern and improve service levels.
  • Worked closely with the credit team to minimize bad debt exposure.
  • Forecasted cash collections and escalated issues to the appropriate internal and external contacts as needed.

Accounts Receivable & Collections Specialist Resume Example

Accounts Receivable & Collections Specialist

  • Monitored and managed accounts receivable balances and delinquent accounts within SAP.
  • Ensured that promised payments were fulfilled and accounts remained current. Negotiated payment plans with slow-paying accounts.
  • Provided customer service related to collection issues and investigated client discrepancies, including short payments, credits, and pending issues, to resolve collection challenges.
  • Maintained effective communication with the sales department regarding customer account balances and collaborated on problem-solving.

Collections Specialist Resume Example

Collections Specialist

  • Processed payments and allocated them to customer balances.
  • Advised debtors on payment alternatives and facilitated installment agreements.
  • Operated in a call center environment, managing both manually and automatically dialed outbound calls.
  • Handled a high volume of calls to meet the demands of a busy group.
  • Provided exceptional customer service on all calls, maintaining a composed and professional demeanor even in challenging situations.
  • Recorded all relevant information regarding customers' financial statuses.

Collections Specialist Resume Example

Collections Specialist

  • Negotiating with customers who have nonperforming loans.
  • Analyzing the portfolio at risk.
  • Reporting to the manager.

Top Collections Specialist Resume Skills for 2023

  1. Debt collection regulations and laws
  2. Accounts receivable management
  3. Customer account reconciliation
  4. Debt recovery strategies
  5. Payment processing and posting
  6. Skip tracing techniques
  7. Negotiation and settlement skills
  8. Communication with debtors
  9. Legal collection procedures
  10. Credit reporting and scoring
  11. Credit analysis and risk assessment
  12. Collection software proficiency
  13. Customer relationship management (CRM) tools
  14. Debt collection letter writing
  15. Collection call scripting
  16. Dispute resolution
  17. Customer dispute investigation
  18. Payment plan negotiation
  19. Bankruptcy and insolvency knowledge
  20. Garnishment and lien procedures
  21. Fair Debt Collection Practices Act (FDCPA) compliance
  22. Telephone etiquette and communication skills
  23. Professional email correspondence
  24. Documenting collection activities
  25. Debt recovery reporting and metrics
  26. Debt portfolio analysis
  27. Negotiation techniques and strategies
  28. Debt collection data analysis
  29. Aging reports analysis
  30. Collection strategy development
  31. Legal documentation and filing (if applicable)
  32. Third-party collection agency coordination (if applicable)
  33. Customer service skills
  34. Conflict resolution skills
  35. Empathy and active listening
  36. Multilingual communication (if applicable)
  37. Compliance with industry-specific regulations (e.g., healthcare, finance)
  38. Use of skip tracing tools and databases
  39. Knowledge of credit bureaus and reporting agencies
  40. Payment processing systems (e.g., PayPal, Square)
  41. Data privacy and security measures
  42. Negotiation with attorneys (if applicable)
  43. Handling of bankruptcy notifications
  44. Handling of deceased debtor accounts
  45. IRS tax refund intercepts (if applicable)
  46. Judgment enforcement procedures (if applicable)
  47. Debt settlement negotiation (if applicable)
  48. Handling of statute of limitations
  49. Payment card industry (PCI) compliance (if applicable)
  50. Continuing education in collections and compliance

How Long Should my Collections Specialist Resume be?

Your Collections Specialist resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Collections Specialist, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

Collections Specialist Resume Sample and Template
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