Bilingual Customer Service Resume Examples and Templates

Bilingual Customer Service Representative

• Served as a bilingual Customer Service Representative for roadside assistance requests and inquiries for Fortegra Financial Corp. and affiliated companies, handling both inbound and outbound calls.
• Provided exceptional customer care by addressing requests for services such as towing, battery jumpstarts, winching, gas fluid delivery, locksmith services, and lockouts. Assisted customers with product selection and processed orders.
• Collaborated with management to resolve escalated customer issues and find satisfactory solutions.
• Managed the processing of orders, credits, and tracking of route developments.
• Maintained and updated customer account information as needed.

Part Time Bilingual Customer Service Representative

• Conducted online research to access client data and product information while engaging in conversations with clients, ensuring accurate and up-to-date customer records.
• Demonstrated strong sales skills and provided expert advice regarding products and ingredients.
• Accurately processed order requests received through telephone or email communication.
• Verified the correctness of all order entries and confirmed orders with customers to ensure accuracy.
• Assisted customers with any inquiries or support they required during the ordering process.

Bilingual Customer Service Representative

• Provided technical support to users in both English and French.
• Addressed user inquiries related to computer software and hardware operation, resolving issues and ensuring the smooth performance of computer systems.
• Read technical manuals, conducted computer diagnostics, and investigated problems to offer technical assistance and solutions.
• Developed training materials and procedures, as well as conducted user training sessions to ensure proper hardware and software usage.

Bilingual Customer Service Representative

• Engaged in direct communication with customers via phone, fax, and email to address various customer service inquiries.
• Entered customer orders and purchase orders into the system with a high degree of accuracy.
• Identified customer requirements and liaised with warehouse personnel and vendors to ensure compliance with customer needs.
• Provided regular updates on order status, expedited orders as necessary, and communicated this information to customers.
• Collaborated closely with the sales department to drive sales growth.
• Downloaded open orders and verified them with customers and plants on a weekly basis, particularly for spot buys.
• Ensured accurate pricing for each customer and plant.
• Played a key role in planning and purchasing materials.
• Acted as a sourcing subject matter expert and facilitated communication between the client's business units, executives, user groups, and suppliers.
• Verified material availability, coordinated delivery schedules, and identified potential credit issues.
• Investigated customer requests or complaints related to product availability, shipment, quality, quantity, delivery, lead time, and took corrective action when necessary.
• Consistently provided excellent service and effectively resolved customer challenges, earning accolades from senior management.

Bilingual Customer Service Representative

• Managed customer service and handled backroom administration, requiring a tactful approach in a sensitive environment.
• Took responsibility for opening and closing the store.
• Conducted daily accounting tasks, including managing large cash floats in multiple currencies and handling inter-branch cash transfers.
• Registered clients in the database and verified the validity of their provided documents.
• Led the internal collections team, collaborating with clients and external banking partners to collect outstanding amounts.

Bilingual Customer Service Representative

• Handled calls from sales agents of customers who requested to speak to a supervisor.
• Authorized discounts for customers and sales agents.
• Generated cases to address specific situations related to rental vehicles for customers.
• Followed up on cases that had been previously created by other representatives.

Bilingual Customer Service Representative

• Acted as the main point of contact for English and Spanish-speaking customers inquiring about credit card products.
• Assisted customers in increasing their credit lines, understanding payment options, and exploring promotional plans.
• Responded to inbound calls from customers to address their credit card inquiries.
• Resolved credit inquiries for new accounts and authorized sales on existing accounts.
• Achieved high levels of customer satisfaction through one-call resolutions.
• Utilized professional techniques to generate additional revenue.
• Maintained and improved customer/client relations in a general retail-oriented environment.
• Consistently improved overall activation and retention of cardholders.

Remote Bilingual Customer Service Representative

• Managed a high volume of inbound calls and resolved customer concerns in a timely manner.
• Consistently met or exceeded performance metrics.
• Probed clients for clarification on their needs and requests to better understand their inquiries.
• Provided quick and efficient service by multitasking and handling multiple internal applications.
• Became a subject matter expert in the retail platform.
• Verified customer information to maintain client data privacy in accordance with banking regulations.
• Maintained a positive and friendly demeanor with customers and colleagues to achieve professionalism.

Bilingual Customer service Representative

• Built a strong working knowledge of the company's procedures and protocols.
• Communicated effectively with colleagues and superiors.
• Developed a strong working knowledge of products and offerings and offered new services based on the needs of customers.

Bilingual Customer Service Assistant

• Answering customer queries in both German and English.
• Providing troubleshooting to existing customers in English and German, in regards to phone application software and home heating systems.
• Coordinating with a team of German and English speakers to solve more technical and difficult problems a customer may have.
• Translating various product information and conducting various interpretation tasks.