Assistant Property Manager Resume Examples and Templates

Assistant Property Manager

• Ensured the cleanliness and aesthetics of the property to attract potential future tenants, which included maintaining outdoor areas, plants, and cleaning units/buildings. Collaborated with business owners to address maintenance needs.
• Responded to inquiries from potential tenants via calls, emails, and text messages. Discussed lease agreements, policies, procedures, fees, and emergency services to facilitate the leasing process.
• Managed daily cash drawer operations, including opening and closing, as well as processing merchant batches for daily, weekly, monthly, quarterly, and yearly reporting.
• Performed a wide range of administrative tasks to ensure efficient property operations during and beyond regular business hours.
• Possessed extensive knowledge of leasing laws and conducted market research to stay informed about industry trends.
• Cultivated and maintained relationships with tenants, promptly addressing any issues or concerns that arose during their tenancy.

Assistant Property Manager

• Conducted thorough move-in and move-out inspections, documenting the condition of properties and ensuring necessary repairs were requested and completed.
• Managed a wide range of responsibilities, including overseeing maintenance requests and emergencies, conducting annual inspections, addressing tenant complaints, implementing rent increases, and calculating itemized security deposit refunds for a portfolio of over 130 properties.
• Took charge of advertising upcoming vacancies, maintaining accurate rent rates, updating property photos, and ensuring property listing details were current.
• Conducted property showings for prospective tenants, assessed tenant applications, and made approval or denial decisions based on established criteria.
• Generated and distributed annual reports and monthly statements to property owners, providing them with essential financial and operational insights.

Assistant Property Manager

• Conducted routine property inspections to assess and maintain property conditions, promptly coordinating any necessary maintenance activities to address issues.
• Reported problems or concerns to the property manager for further action and resolution.
• Managed rent payments and condominium dues, ensuring accurate and timely processing.
• Addressed late payments and assisted in handling eviction matters when necessary.
• Conducted interviews with prospective tenants, providing property tours and information about rental units.
• Facilitated necessary repairs and maintenance tasks, overseeing the completion of work orders.
• Ensured tenants were informed of and adhered to all property policies and rules.
• Managed resident complaints and expedited maintenance requests to enhance tenant satisfaction.
• Handled incoming calls and inquiries from various parties, utilizing strong active listening and open-ended questioning techniques to resolve issues effectively.
• Maintained records of correspondence with residents and tenants, documenting important interactions.
• Escalated critical matters to the property manager to ensure prompt resolution.
• Conducted regular inspections of common areas to ensure cleanliness and safety.
• Collected monthly assessments, rental fees, deposits, and payments, maintaining accurate financial records.

Assistant Property Manager

• Provided support to the Property Manager in the day-to-day operations of the property, including leasing activities and resident interactions.
• Maintained precise and up-to-date financial records for residents, including managing accounts receivable and overseeing collections.
• Managed eviction procedures and possessed a solid understanding of Georgia tenant/landlord laws.
• Contributed to maintaining a consistently high property occupancy rate by effectively retaining current residents and attracting new tenants.
• Executed marketing campaigns and utilized social media platforms for property promotion and advertising.

Assistant Property Manager

• Delivered outstanding customer service and maintained detailed resident records.
• Applied effective sales techniques, offering assistance and resolving maintenance concerns for residents.
• Orchestrated the apartment make-ready process, overseeing leasing activities from initial contact to lease signing.
• Collected rental payments, managed bank deposits, handled security deposits, and maintained precise application files.
• Compiled monthly reports on resident retention, advertising efforts, and formulated marketing strategies.

Assistant Property Manager

• Collaborated closely with the manager in daily operational tasks.
• Managed accounts receivable, processed payments, and conducted bank runs.
• Prepared leases and other legal documents for property transactions.
• Showed and sold homes to potential buyers or tenants.
• Handled phone inquiries, addressed resident complaints, and provided exceptional customer service.
• Conducted nighttime property inspections to ensure compliance with rules and regulations.
• Maintained organized filing systems and meticulous record-keeping.
• Issued violations when necessary to enforce property policies.
• Supervised maintenance employees and double-checked work order completion.
• Organized and hosted community-building events such as pool parties, breakfasts, and holiday gatherings.

Assistant Property Manager

• Successfully managed a 12-member leasing team responsible for resident and prospect interactions, achieving a consistent 99% occupancy rate and a remarkable 4.9 reputation score in a 2000-unit luxury complex.
• Assisted both new and existing residents with various processes, including move-in/out, transfers, renewals, final account statements, lease agreements, resident applications, and lease documents.
• Efficiently handled delinquency and eviction processes, maintaining a goal of less than 2.7% aged receivables. Oversaw ledger management, including fee adjustments and processing company invoices.
• Demonstrated exceptional leadership skills by developing and training onsite teams, emphasizing employee engagement, growth, and retention.
• Collaborated with maintenance and project managers to supervise community projects, ensuring minimal disruption to residents. Conducted property walks and quality inspections to uphold property maintenance standards.
• Took charge of all aspects of community operations, including financial performance, resident relations, goal-setting for renewals and leasing, and monitoring key metrics such as Net To Value (NTV), Net Promoter Score (NPS), and social media feedback.
• Conducted audits and inspections to ensure adherence to policies, procedures, and corporate compliance standards.