Account Supervisor Resume Examples and Templates

Account Supervisor

• Managed the day-to-day relationship between the agency and multiple clients, overseeing budget, scope, and vendor operations.
• Supervised the performance of accounts, reviewed and guided all strategic decisions, and reviewed documents created by various operating departments before client delivery.
• Provided advice and support for client internal communication, event planning, and media relations initiatives, including product launches, meetings, press events, and conferences.
• Authored and offered strategic guidance to Fortune 500 clients on a range of communication materials, including media releases and advisories, communications and marketing plans, internal employee guides, newsletters, manager toolkits, and internal/external website content.
• Managed and supervised senior account executives, account executives, and interns, including overseeing team member utilization, setting monthly goals, and assigning project responsibilities.
• Conducted research, wrote, and prepared business proposals for both new and existing clients.

Account Supervisor

• Managed teams in both upward and downward directions, translating strategic goals into actionable plans and ensuring the successful completion of projects to high standards.
• Member of the agency's management team with responsibilities related to company growth, client budget management, and staffing.
• Developed corporate messaging and provided strategic PR counsel, including the creation of comprehensive PR plans for organizations spanning from early-stage startups to publicly traded companies.
• Successfully secured media and analyst coverage for technology companies across various industries, including healthcare, fintech, cybersecurity, and more.
• Crafted compelling and strategic content, including pitches, press releases, bylined articles, white papers, marketing collateral, and case studies.
• Generated new business by securing several new B2B clients, contributing to a 25% increase in agency revenue.

Account Supervisor

• Generated go-to-market plans for brands, outlining strategies for various projects and campaigns.
• Developed comprehensive briefs that covered key messaging points and provided direction and activation solutions for each campaign.
• Managed brand identity and creative direction in alignment with the provided briefs.
• Maintained a close working relationship with the social media team to develop monthly strategies and campaign calendars.
• Oversaw project management by creating and managing timelines using tools like GANTT charts, ensuring the smooth flow of projects.
• Established and nurtured client relationships through regular updates and weekly work reviews.
• Conducted competitor analysis and held periodic discussions with the creative team to draw inspiration and gather insights for future projects.

Senior Account Supervisor

• Collaborating with a global team (USA and LATAM) for ATL and digital campaign management, including generation, monitoring, feedback, and alignment.
• Crafting, executing, and analyzing ATL communication strategies.
• Leading the creation of creative briefs in partnership with clients and planning teams.
• Overseeing and tracking campaign progress with both clients and internal teams.
• Analyzing campaign performance in conjunction with the media agency.
• Spearheading new project development and evaluating value-added opportunities.

Sr Account Supervisor

• Daily collaboration with global team (NY) for BTL and shopper marketing campaign coordination, including generation, feedback, and alignment.
• Crafting communication campaigns for the national and Latino markets in the US.
• Creating creative briefs in collaboration with the local client, planning, and the global team.
• Overseeing campaign production, both with clients and internally.
• Initiating new projects and conducting added value analysis (competition and trend analysis).
• Coordinating and supervising production processes with multiple suppliers.

Account Supervisor

• Supports supervisor/manager in overseeing daily operations for a team of representatives handling inbound phone calls, internet, and email correspondence related to client retention efforts.
• Offers guidance and direction to junior team members.
• Identifies and suggests improvements in processes.
• May help with scheduling and coordinating team tasks.
• Manages escalated and unresolved calls from less experienced representatives.
• May contribute to hiring decisions and performance evaluations.

Account Supervisor

• Lead brand campaign development and monitor activity across all advertising channels.
• Foster client partnerships by managing workflow, understanding their business, and delivering presentations.
• Handle client budget, scope, and reconciliation.
• Generate and present weekly status reports and monthly performance reports.
• Maintain regular communication with clients to nurture positive relationships.
• Establish and manage campaign production timelines.
• Develop project estimates based on vendor quotations.
• Train and oversee account coordinators and interns.
• Collaborate with Account Director to drive account planning, growth, and success.
• Devise and implement marketing campaigns aligning with client objectives.
• Compile annual Lessons Learned and Competitive Landscape reports with future campaign recommendations.
• Create creative briefs, lead brainstorming sessions, and provide client direction to creative and media teams.
• Craft copy for advertising materials, including print ads, outdoor, direct mail, search, and social.
• Provide project support and ensure quality control for both internal and external teams.
• Proofread and assess creative materials to maintain brand consistency and guidelines.

Account Supervisor

• Independently oversaw the seven highest revenue-generating clients (totaling annual retainers of $10MM+), resulting in a promotion from Account Manager to Account Supervisor in under 12 months.
• Realized six-figure cost savings for Montage Hotels & Resorts by streamlining print production processes and improving efficiency across four client organizations. This effort also led to the acquisition of new client contracts equivalent to the cost savings achieved.

Merchant Account Supervisor Executive

• Managed project costs and ensured adherence to budgets.
• Trained sales staff in coordinating clothing rack and counter display colors to enhance customer engagement.
• Collaborated with store managers, associates, and staff to optimize product and display placement.
• Consistently executed daily tasks and proactively supported business objectives.
• Met all job duties and deadlines to prevent delays.
• Negotiated contract details and payment terms.
• Conducted on-site product demonstrations, facility tours, and provided ongoing customer support.
• Addressed customer inquiries regarding products, pricing, availability, usage, and credit terms.
• Resolved post-sales issues and offered continued assistance to clients.
• Prepared sales contracts and order forms.
• Followed up with clients post-sales to resolve issues and provide ongoing support.

Account Supervisor

• Sustain integration with payment servers in the UK, including call-back verification and other technical aspects of online payment services.
• Offer technical support to local and international clients as well as internal IT staff.
• Engage in communication with customers and IT personnel.
• Collaborate with our headquarters to resolve issues and track progress on UK-related tasks.
• Manage meetings with significant clients, including preparation and attendance.
• Provide training on new payment technology to both customers and staff.