Software is eating the world, and technical support is growing with it. This is why using a technical support resume sample to start your resume creation process is helpful.
An example of a great technical support resume will include customer service experience, as well as education. This technical support resume sample outlines the experience necessary to land a great job in support.
In the technical support field, you will be expected to provide support for technical systems and computing platforms. This may include monitoring capacity and systems, responding to users, using databases, troubleshooting problems, email and phone support, transactions, and creating documentation. Your technical support CV must showcase that you have experience in these or related areas and that you have the skills to succeed in the role you are applying to. Education is an important asset to technical support professionals, so be sure to include your academic credentials. Use concrete examples of achievements to demonstrate your competence.
These skills are an asset to technical support CVs:
Positions in the technical support field include Technical Support Specialist, Technical Support Engineer, Technical Support Manager, Technical Support Analyst, Technical Support Technician, Technical Support Assistant, Technical Support Consultant, and more. Research the company and role you are applying to so you can customize your technical support CV to suit the specific position. Write your CV in reverse-chronological order, and use clear headings and concise language to best represent your skills and experience. For more tips on writing a resume, you may want to read our resume guide.