Hostess CV Examples

Hostess

SUMMARY

I am a dedicated and enthusiastic professional with extensive experience working in customer service environments, capable of achieving the most demanding targets and objectives while remaining focused on delivering a high standard of service. I naturally have good interpersonal skills and can communicate concisely and articulately at all levels. I enjoy being part of a successful and productive team and can handle high pressure and a challenging work environment. I have a very high standard of cleaning and hygiene. I am caring and get satisfaction when I have given my 100% irrespective of whether it is my personal or professional matter. I am a qualified first aider and love music & dancing, reading, and exploring cities & towns. I also enjoy traveling, visualizing & learning about different cultures; also keen on visiting museums.

WORK EXPERIENCE

Hostess

Four Seasons Resort Lanai

2018-03 - Present

• Warmly greet all guests & inform establishment specialties and promotions.
• Seat guests effectively; take waitlist quoting times & organize tables; coordinate high volumes of guests; ensure they are seated efficiently to their needs through rush periods.
• Undertake all FOH duties.
• Answer phone calls inquiring about reservations, restaurant info, delivery, and takeout orders.
• Think on your toes, track table status, inspect dining and service areas to ensure cleanliness & proper setup, stock supplies, maintain all common areas, set tables, and assist co-workers.
• Coordinate multiple levels of instruction for children of different ages and ensure maximum safety conduct is completed at all times.

Hostess

The Peninsula Chicago

2015-12 - 2018-02

• Ensured that customer needs and desires were met.
• Associated with head cooks, maintenance, transportation, and safety managers.
• Ordered supplies and coordinated services from outside vendors.
• Ensured that the lobby area was well-organized and presentable.
• Greeted customers as soon as they stepped into the hotel.
• Connected with customer complaints.
• Provided a useful and inviting atmosphere for guests.
• Answered questions asked by guests.
• Reminded the server of the guests who were waiting in the queue.

Head House Cleaner

The Langham

2012-12 - 2015-11

• Acted as the Head housecleaner, polished stainless steel, made beds, washed sheets, thoroughly cleaned all rooms, dusted china, crystal, etc.
• Collected cheques, drove the car with supplies, and coordinated client appointments.
• Trained all house cleaner employees.
• Prepaid customer complaint report.

Waitress & Barista

Rancho Valencia Resort & Spa

2010-01 - 2012-11

• Served food and prepared espresso beverages while providing fast and friendly service.
• Maintained front of the house independently, through rush hours.
• Received compliments from customers regarding my attention to detail, friendly attitude, and hard work ethics.
• Greeted guests, going above and beyond customer service; personalized regular guests experience; memorized orders.
• Prepared all beverages to perfect standard.
• Developed a variety of menu items catering to customers with food allergies and diet restrictions.
• Practised lean thinking; demonstrated extraordinary customer service & reduced waste at all times.

EDUCATION

Bachelor of Arts

Princeton University

2006 - 2009

• Graduated with a First Class -1st.

QUALITIES

• Flexible
• Attentive
• Diplomatic
• Professional
• Problem solver
• Highly organized
• Positive attitude
• Highly presentable
• Warm, approachable manner