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Call center representatives are a company’s first point of contact with many customers and clients. In some cases this includes sales and lead generation, and in others it includes attending to customer questions and complaints, handling payments and transactions, and even product help and troubleshooting.
Your call center CV must show that you have the capabilities and experience to excel at these responsibilities. It is important to showcase your communication skills, so ensure that your CV is clear, concise, and free of any errors. Impress each potential employer with a detailed work history and a focus on skills and achievements in relevant past positions.
Essential call center CV skills include:
Important call center assets include:
There are many different call center jobs available. When applying to a call center, make sure you know which role you are applying for - call center operator, call center manager, call center supervisor, call center representative, call center agent, call center lead, and so on. Your call center CV should reflect the requirements of the specific position you are seeking. Customize your CV to best suit the job specifications - feel free to use the language of the job posting to guide how you tailor your CV.
Call center CVs are written in reverse-chronological order, with your most recent positions at the top of the CV. Clarity is important, so use precise language and distinct, easy-to-read headings so that employers can read your CV quickly and easily. For call center resume templates that really stand out, consider browsing our 8,000 live Resumes sorted by position and title here.