You’re the best customer service agent and you have won the race several times for monthly targets in your CSATs, NPSs, and CRRs scores. How will you say that to a potential employer before they look at your resume where you’ve put up the numbers and figures?
You will convince them through a personal message that says you understand the value of customer servicing and that you excel at it because of your passion to help your customers.
Your cover letter is an email these days, they don’t just yet call them cover emails, but they are that- covering emails.
Write yours in about 150-200 words. Make every word mean something valuable or don’t write that word. Simple!
Below are some examples of Customer Service cover letters that will be very helpful to you in writing yours. Tweak them, alter them, mend them- make them yours!
I would like to express my interest in the Customer Service Support position that you have available. With 2 years of cumulative experience in customer servicing, I have the necessary knowledge and talent to yield customer satisfaction and contribute to company profitability.
I have the right approach and attitude to impact customer loyalty positively. I invest mindful hours in understanding the company’s core values and philosophy and going through the procedures to be able to thoroughly assess various situations and inquiries from customers and provide solutions in line with the standard procedures while keeping my CSATs high.
I’m also an excellent leader and have been appointed tasks beyond the scope of my job. I was presented with the opportunity to train junior staff members in customer servicing. I have trained over 35 staff members and prepared them for their jobs within 1 week of regular 2hr sessions. With my proven experience and commitment to building a strong relationship with customers, I’m to take up the next level of challenge at Colgate.
It would be a pleasure to hear back from you. I look forward to interviewing with you.
Sincerely, Rosemarie Reed
Ever since I started to shop at Best Buy, I’ve always been impressed by the customer service and the overall environment of the store. It draws me in and makes me want to come back again, and again. After hearing about the opportunity in customer servicing, I feel like I can do just that.
I have a solid background in billing, stocking, and general customer service. Having worked (and still employed) at places such as Food Basics, Alliance iCommunications, and Goodlife Fitness, my knowledge and training are very extensive.
I have achieved my customer service KPIs for 4 years in a row, never missing a month. This comes from my passion for representing the brand of a company as my own and making the best use of all company policies when answering and resolving customer queries.
I’d love to have the opportunity to work at Best Buy and be a part of its customer-centric environment. The position, of Customer Service Representative, that I’m applying to fits what I’m looking for in a job.
I would very much appreciate the opportunity of an interview with you. For any questions, please reach me at 9898767698 or write to me on my mail id mentioned in the attached resume.
Thank you for taking the time to consider my application!
Sincerely, Doreen Constantine
I’m writing to apply for the position of Customer Service Officer advertised in USA Today on 18th January. I have 30 months of experience altogether in customer service at Bank of America and Wells Fargo.
I have spent about 30hrs on calls every week and successfully resolved 98% of the query calls answered. I’m also tasked with peer evaluation and training. I have been introducing the new team members to the policies and procedures of the company and training them on call etiquette, standard procedures, and guidelines to follow.
I have leadership qualities and I seek to ascend horizontally in this vertical while continuing to provide customer service, resolving complex issues, and building a customer-centric environment in the team. With my previous experience, I’m sure to do excellent as a Customer Service Officer at Citibank.
I look forward to meeting with you to discuss my qualifications further. Reach me by e-mail mentioned in the attached resume or by phone at 9090909090. I thank you in advance for your consideration and look forward to hearing from you.
Sincerely, Jarred Hawker
I’m applying for the Customer Support Representative vacancy that was posted on indeed.com. My work experience is a perfect match for your requirement.
I have 3 years of experience working as a Customer Service Agent in the banking sector and telecom sector. I have gained outstanding customer service skills and have developed a customer-centric approach throughout my experience. I keep a professional demeanor at all times to help the customers with their queries and make sure I leave no loose ends. I spend 70% of my time taking calls and resolving queries, 25% of my time goes towards preparing accurate records of all conversations that take place, and 5% of the time I find myself helping my team members with the information they need to resolve queries from their customers. I’m eager to help and find it very fulfilling to be of use to customers, managers, and my team.
I would love to be at a busy place like Comcast, where I connect to a large number of customers daily and be in a position to help them out. I also welcome the opportunity to work with more complex customer support systems that bring me challenges on a day-to-day basis and keep me on my toes to serve in a fast-paced environment.
Please find my resume attached herewith to know more about me and my work experience.
I look forward to hearing from you.
Sincerely, Jake Sanchez