Front Desk Receptionist Resume Examples and Templates

This page provides you with Front Desk Receptionist resume samples to use to create your own resume with our easy-to-use resume builder. Below you'll find our how-to section that will guide you through each section of a Front Desk Receptionist resume.

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Front Desk Receptionist Resume Sample and Template
Front Desk Receptionist Resume Sample and Template
Front Desk Receptionist Resume Sample and Template
Front Desk Receptionist Resume Sample and Template

What do Hiring Managers look for in a Front Desk Receptionist Resume

  • Greeting and welcoming visitors and guests to the front desk or reception area.
  • Answering phone calls, addressing inquiries, and transferring calls to appropriate personnel.
  • Managing appointments, reservations, and check-ins for clients or customers.
  • Maintaining a clean and organized reception area and ensuring office supplies are stocked.
  • Providing a positive first impression and excellent customer service to all individuals entering the establishment.

How to Write a Front Desk Receptionist Resume?

To write a professional Front Desk Receptionist resume, follow these steps:

  • Select the right Front Desk Receptionist resume template.
  • Write a professional summary at the top explaining your Front Desk Receptionist’s experience and achievements.
  • Follow the STAR method while writing your Front Desk Receptionist resume’s work experience. Show what you were responsible for and what you achieved as a Front Desk Receptionist.
  • List your top Front Desk Receptionist skills in a separate skills section.

How to Write Your Front Desk Receptionist Resume Header?

Write the perfect Front Desk Receptionist resume header by:

  • Adding your full name at the top of the header.
  • Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
  • Add your current Front Desk/Reception position to the header to show relevance.
  • Add your current city, your phone number and a professional email address.
  • Finally, add a link to your portfolio to the Front Desk Receptionist resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.

Bad Front Desk Receptionist Resume Example - Header Section

Katrina 9507 Morris Street Somerset, NJ 08873 Marital Status: Married, email: cooldude2022@gmail.com

Good Front Desk Receptionist Resume Example - Header Section

Katrina Tanner, Somerset, NJ, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

  • firstnamelastname@email.com - johndoe@email.com
  • firstname.lastname@email.com - john.doe@email.com
  • lastname.firstname@email.com - doe.john@email.com
  • f.lastname@email.com - j.doe@email.com
  • l.firstname@email.com - d.john@email.com
  • firstnamelastname12@email.com - johndoe12@email.com

For a Front Desk Receptionist email, we recommend you either go with a custom domain name (john@johndoe.com) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Front Desk Receptionist Resume Summary?

Use this template to write the best Front Desk Receptionist resume summary: Front Desk Receptionist with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Front Desk Receptionist Resume Experience Section?

Here’s how you can write a job winning Front Desk Receptionist resume experience section:

  • Write your Front Desk Receptionist work experience in a reverse chronological order.
  • Use bullets instead of paragraphs to explain your Front Desk Receptionist work experience.
  • While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Front Desk Receptionist).
  • Use action verbs in your bullet points.

Front Desk Receptionist Resume Example

Front Desk Receptionist

  • Welcomed guests at the front desk and engaged in friendly conversations while efficiently managing the check-in process.
  • Operated a multi-line phone system to address inquiries, schedule appointments, and transfer calls to the appropriate personnel.
  • Verified patient insurance, demographics, and health history to ensure the accuracy and currency of information.
  • Promptly resolved customer issues and promptly escalated problems to the supervisor when necessary.
  • Implemented effective filing systems to maintain organized and efficient files and records.

Front Desk Receptionist Resume Example

Front Desk Receptionist

  • Oversee the registration process, verifying the accuracy of provided identification and credentials.
  • Handle guest check-ins and check-outs in a timely manner.
  • Operate the hotel switchboard, taking calls, providing information, and transferring calls as needed.
  • Maintain accurate accounting records for all rooms.
  • Issue room keys to guests and request bellboys as necessary.
  • Manage reservations received via telephone, email, or in person.
  • Address inquiries regarding the hotel's services, charges, dining options, sports facilities, and travel directions.
  • Refer guests to the appropriate departments to address complaints or provide suggestions.
  • Calculate bills and process payments from guests.
  • Provide guests with guidance on navigating the hotel's premises.
  • Coordinate with the housekeeping and maintenance departments to address reported issues.

Front Desk Receptionist Resume Example

Front Desk Receptionist

  • Supervise the registration process, verifying the accuracy of provided identification.
  • Efficiently manage guest check-ins and check-outs.
  • Operate the hotel switchboard, responding to calls, providing information, and transferring calls as necessary.
  • Maintain precise accounting records for all rooms.
  • Issue room keys to guests and request bellboys as needed.
  • Handle reservations via telephone, email, and in person.
  • Address inquiries regarding the hotel's services, charges, dining options, sports facilities, and travel directions.
  • Direct guests to the appropriate departments to resolve issues or offer recommendations.
  • Calculate bills and process guest payments.
  • Provide guests with directions within the hotel premises.
  • Liaise with the housekeeping and maintenance departments to address reported problems.

Front Desk Receptionist Resume Example

Front Desk Receptionist

  • Prepare and arrange medical and testing equipment for procedures.
  • Monitor patients during medical interventions.
  • Assist with tasks such as EKGs and the application of casts.
  • Provide reassurance and ensure the delivery of high-quality care.
  • Regularly check patients' blood pressure, heartbeat, and pulse.
  • Offer compassionate care by attentively listening to patients' concerns.
  • Fulfill responsibilities including recording vital signs and administering IV treatments.

Front Desk Receptionist Resume Example

Front Desk Receptionist

  • Fielding phone calls from residents.
  • Enforcing University policies with residents.
  • Notifying residents about overdue materials, like movies or cookware.
  • Assisting residents with the loaner key process for lost or stolen room keys.
  • Providing information about the campus.
  • Guiding visitors to their destinations within the building and on campus.

Front Desk Receptionist Resume Example

Front Desk Receptionist

  • Managed a high volume of incoming calls.
  • Maintained the accuracy and currency of medical records.
  • Provided coverage and assistance at the front desk.
  • Conducted eligibility verification, collected deductibles, co-pays, and balances.
  • Maintained a clean and organized workspace and guest area.
  • Converted credentials into electronic medical records through scanning.
  • Worked in the medical records department.
  • Scheduled future appointments.
  • Obtained authorizations, including appeals and denials.
  • Handled patient registration for both new and established patients.

Front Desk Receptionist Resume Example

Front Desk Receptionist

  • Registering patients and collecting their information.
  • Verifying insurance coverage.
  • Overseeing daily administrative tasks for doctors, visitors, and patients.
  • Scheduling patient appointments, addressing inquiries, and managing emergencies.
  • Managing medical inventories and supplies.
  • Organizing and maintaining patients' medical records.
  • Processing patient payments in collaboration with the billing department.

Spa Front Desk Receptionist Resume Example

Spa Front Desk Receptionist

  • Efficiently managed information using Spa software, handling reservations, preparing accurate bills for service payments, maintaining client records, and processing orders.
  • Delivered exceptional 5-star customer service, warmly welcoming and assisting guests with information about hotel products while maintaining a positive and friendly demeanor.
  • Effectively managed a high volume of over 50 phone calls daily, achieving an impressive customer satisfaction score of over 95%.
  • Provided valuable support for administrative and clerical tasks as required.

Front Desk Receptionist Resume Example

Front Desk Receptionist

  • Managed a multi-line phone system, promptly addressing inquiries and directing calls to the appropriate departments and personnel.
  • Effectively resolved customer concerns in a timely manner and promptly escalated issues to the supervisor when necessary.
  • Liaised with housekeeping staff and the maintenance department to address and resolve guest room issues.
  • Utilized Hotelogix software for processing reservations, check-ins, check-outs, and updating payments.
  • Maintained accurate account balances and conducted daily reconciliation by generating sales spreadsheets to verify totals.
  • Conducted guest registration and ensured proper sanitization of rooms.
  • Accurately entered and updated sensitive customer information during check-ins and room changes.
  • Managed mail, packages, and documents on behalf of guests, promptly confirming receipt and arranging for pickup or delivery.

Hotel Front Desk Receptionist Resume Example

Hotel Front Desk Receptionist

  • Maintained a clean and organized reception area, providing guests with a professional first impression.
  • Informed guests about on-site entertainment, services, and available amenities to enhance their stay.
  • Extended a warm and welcoming greeting to hotel guests, exhibiting energy, enthusiasm, and professionalism.
  • Efficiently assigned appropriate guest room accommodations during the check-in process.
  • Notified supervisors of any escalated problems or unusual situations to ensure prompt corrective action.
  • Conducted follow-up with departing guests to ensure the delivery of exceptional hospitality and recorded guest feedback.
  • Assisted guests by accommodating special requests for specific accommodations and presented alternative options when necessary.
  • Arranged for taxis and shuttle services to meet the travel needs of guests.

Front Desk Receptionist Resume Example

Front Desk Receptionist

  • Contacted clients via phone or email to address appointments, invoices, pet emergencies, prescription orders, and other service-related inquiries using a Windows system.
  • Utilized M365 Office to perform tasks such as faxing, copying, file creation, and customization to meet business requirements and client needs.
  • Managed and updated a database of client information to ensure accuracy.
  • Offered direct support to veterinarians and administrative personnel, assisting with daily tasks and schedule coordination.

Front Desk Receptionist Resume Example

Front Desk Receptionist

  • Scheduled appointments for patients.
  • Managed paper-based medical charts.
  • Collected co-payments from patients.
  • Answered incoming phone calls.

Front Desk Receptionist Resume Example

Front Desk Receptionist

  • Recorded phone messages and directed them to the relevant staff.
  • Handled deposits, fees, and payments.
  • Maintained organized and confidential files and records.
  • Welcomed patients and provided sign-in sheets.
  • Greeted visitors and determined the purpose of their visit.

Front Desk Receptionist Resume Example

Front Desk Receptionist

  • Built and maintained relationships with senior stakeholders in a client-facing role.
  • Worked collaboratively and coordinated efforts with team members and clients to ensure timely milestone delivery.
  • Documented and created training materials to optimize training processes and procedures.
  • Assisted in employee onboarding and handled administrative logistics related to onboarding activities.

Front Desk Receptionist Resume Example

Front Desk Receptionist

  • Managed front desk operations.
  • Provided telephonist services during office hours.
  • Handled incoming and outgoing courier and registered mails, maintaining related records.
  • Monitored and ordered supplies for office stationery and business cards.

Front Desk Receptionist / Office Admin Resume Example

Front Desk Receptionist / Office Admin

  • Managed the patient schedules for four Naturopathic Doctors.
  • Handled patient appointment phone calls and email reminders.
  • Coordinated and facilitated in-office testing on patients, including tasks such as taking blood pressure, height, weight, and temperature, performing bio-impedance analysis, pulse wave analysis, heart rate variability assessments, urinalysis, and Konigsberg tests.
  • Inputted test results into an Excel master data sheet.
  • Managed end-of-day cash-out and reconciliation in QuickBooks.
  • Entered all invoices into QuickBooks.
  • Coordinated the clinic's inventory count and managed supplies, including supplements.
  • Prepared and packaged patients' allergy test kits, SIBO tests, and lab samples for shipping via FedEx in a delicate and confidential manner.

Top Front Desk Receptionist Resume Skills for 2023

  1. Customer Service
  2. Professional Communication
  3. Telephone Etiquette
  4. Greeting and Welcoming Visitors
  5. Appointment Scheduling
  6. Guest Registration and Check-In
  7. Reservation Management
  8. Front Desk Operations
  9. Multitasking
  10. Problem Solving
  11. Data Entry
  12. Administrative Support
  13. Confidentiality and Data Security
  14. Managing Incoming and Outgoing Mail
  15. Knowledge of Office Equipment (e.g., phone systems, printers)
  16. Email and Calendar Management
  17. Microsoft Office Suite (e.g., Word, Excel)
  18. Handling Customer Inquiries and Requests
  19. Conflict Resolution
  20. Cash Handling (if applicable)
  21. Visitor Access Control
  22. Emergency Response Procedures
  23. Knowledge of Local Services and Attractions
  24. Record Keeping
  25. Attention to Detail
  26. Organizational Skills
  27. Time Management
  28. Problem Solving
  29. Multilingual Communication (if applicable)
  30. Customer Relationship Building
  31. Team Collaboration
  32. Adaptability
  33. Professional Appearance and Demeanor
  34. Reservation Software (if applicable)
  35. Guest Services
  36. Complaint Handling
  37. Health and Safety Awareness
  38. Billing and Invoicing (if applicable)
  39. Social Media Monitoring (if applicable)
  40. Front Desk Security Awareness
  41. Inventory Management (e.g., office supplies)
  42. First Aid and CPR (if applicable)
  43. Knowledge of Accessibility and ADA Regulations
  44. Handling Special Requests
  45. Maintaining a Clean and Tidy Reception Area
  46. Concierge Services (if applicable)
  47. Guest Arrival and Departure Procedures
  48. Crisis Management
  49. Front Desk Software and Technology Tools
  50. Continuous Professional Development

How Long Should my Front Desk Receptionist Resume be?

Your Front Desk Receptionist resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Front Desk Receptionist, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

Front Desk Receptionist Resume Sample and Template
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