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Expert in reversing inefficiencies, elevating team accountability, and instituting formal processes that ensure on-demand services. Acknowledged for capacity to unite teams in a spirit of consensus and establish the ground-rules for optimum performances. Leadership has been cited for improving team morale, rapidly resolving errors, and spearheading the types of solutions crucial for maintaining quality, mitigating risks.

Work experience

Mar 2009Present

CRM Consultant

Citilinks Tours

As a part of Akbar group, Citilink is a reputed and trusted tour operator in Pakistan that aimed to help you plan and organize your trip according to your preferences.

  • Customer Account Management is one of the area Citilinks needs to automate. To cater the need, implementation of Sugar CRM will help to cover the following CRM processes of Citilinks; Customer Account Management, Account Manager Activities, Notes and History Management, Complaint Management, Case Management, Collaborative Calendar, Document Management, Alert Management
  • Developing a insurance suite for automation of travel insurance department of citilinks
Jan 2006Feb 2009

Manager Software Development

Trakker Direct Insurance

TPL Direct Insurance (TDI) was launched in July 2005 with a new concept of Direct Insurance that allows host of products and services through 24X7 Call Center.

Responsible for the management and development of the platform for the first Direct Insurance company of Pakistan.

  • Member of team of consultant and actuaries to come up with a risk profiling model to automate the rate generation of the motor vehicle insurance.
  • Manage, Development of the web-based motor, Household, Cash and Jewelry, Mobile and Travel Insurance that supported the concepts of risk profiling, call centre and workflow.
  • Administer the team responsible for the development of a dialer and its API for CISCO CCM using JTAPI, which can be integrated in CRM and other call centre applications.
  • Project Manger for the solution design, deployment and support of Oracle Application 12i for the automation of back office operations, modules includes; General Ledger (GL), Account Payable (AP), Account Receivable (AR), Fixed Assets (FA)and Cash Management (CM).
  • Lead the team for the development of customize integration of Oracle Application 12i and CRM financial transaction using oracle interface tables for GL, AP, AR and FA.
  • Project Manager and Lead Architect for the development of Direct Insurance CRM for the automation of front office operations, CRM is based on MS .Net framework 3.5 modules include; Sale, Marketing, Call Centre, Document Management, Knowledge Management, SOP Management, Mail Room, Insurance product Calculators, Insurance Underwriting, Claim Management and Renewal Management.
  • Supervise the development of Rating Engine using WCF and LINQ to serve the CRM Insurance product Calculators.
  • Manage the Development of different portal; Bancassurance Portal for Banks, TDI Partner Portal for Insurance Partners, myTDI Portal for Customers and Web Sales portal for online sale.
  • Manage the Integration of Claim Settlement System with ORIX POS network for the fast Claim Settlement.
May 2001Dec 2005

Manager Software Development

THK Solutions

THKS is a leading global technology services company delivering business solutions to its clients. We are a pioneer in information technology and human capital management sourcing solutions in Pakistan.

I joined the company as Senior Software Engineer and reached at the management level as Management Software Development while having Experience of being Team Lead, Solution Architect and Project Manager.

  • Development of SIMEX Server support to Misys Banking System.
  • Approval System for different banking Loan products.
  • Different Banking Loan Calculator, which can be integrated with any web application.
  • Centralized Deployment and Management System (CDMS), for the deployment of SIMEX data capture application.
  • Payment Collection and Management Services (PCMS) for government agencies.
  • Cash Management System (CMM) for the cash management division of bank.
  • SIMEX Care, field Engineers web portal.
  • SIMEX Reporting portal for management review of transactions.
  • Implementation of SIMEX Message Exchange using MS Exchange Server 2000.
  • Team Lead for the development SIMEX Data Capture Application, which records all the financial and non-financial activities of a bank branch.
  • Team Lead SIMEX Server, Multi threaded, distributed socket based application for transformation of SIMEX data file to banking application.
  • Design and Develop SIMEX client, a transport agent which can transport data from any application to SIMEX Server.
  • Design and Develop THKS Base framework, support data access layer, data compression and decompression, data encryption and data decryption, workflow management, authentication and authorization mechanism.
Sep 1999Apr 2001

Application Developer

Shaheen Air International

Shaheen Air International was establish in Dec 1993 and earned the status of Second National Carrier by Government of Pakistan on October 35, 1994.

Responsible for the Analysis, development and implementation of different application, at head office and different offices in Pakistan, middle east.

  • Design and Develop first ever in Pakistan Web based Airline reservation System.
  • Training of the reservation system to the end users in Kuwait and UAE.
  • Design and Develop Revenue Accounting System, for the back office operation of ticket stock management, Sale report management and Coupon uplift management.
  • Y2K compliance of Financial Accounting System.
  • Y2K compliance of C++ based legacy Airline System.
  • Internet service provider Billing engine for compuNet (sister concern).
Sep 1996Aug 1999

Computer Programmer

Alpha Insurance Company

Alpha Insurance Company is one of the oldest Insurance company is subsidiary of State Life Insurance.

Responsible for the development and implementation of the different software, at head office and different offices across Pakistan.

  • Develop Financial Accounting System to cater the need of the head office Finance Department.
  • Develop a complete reporting module for the daily, weekly and monthly management reports.
  • Develop Health insurance module, to support health insurance department in Islamabad.
  • Develop a complete system to support underwriting, claim, Co-Insurance and Re-Insurance Department of Fire, Marine Motor and Miscellaneous Insurance.


Oracle Diploma for Application Developer, Oracle Diploma End User


Core Technologies of Microsoft Exchange


Linux Administration


PMP Certification Training

Mr. Farrukh Hasan

Extend and Customize Oracle Application (Rel. 12i)





Karachi University