Regional Manager (West India)
Radius Hospitality Concepts Pvt Ltd.
Radius Hospitality Concepts Pvt. Ltd specializes in marketing representations for various top brands in the luxury hospitality sector. Its core business involves marketing and managing dining loyalty programs for luxury hotel brands across India through tele-sales units
As the Regional Manager, I was responsible for the overall operational effectiveness of Multiple Dining loyalty processes in Western India (Mumbai/Pune/Goa)
- Meeting financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Determining profit center operational strategies by conducting needs assessments, performance reviews, capacity planning, cost/benefit analyses; defining user requirements; establishing productivity and member-service standards
- Maintaining and improving operations by monitoring region performance; identifying and resolving problems; preparing and completing action plans; managing process improvement and key account relationships.
- Achieving regional sales operational objectives by contributing brand sales information and recommendations to strategic plans and reviews; identifying trends; implementing changes
- Accomplishing human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.
- Accomplishing organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to overall business effectiveness.
Instrumental in increasing profitability with maximized productivity and motivational levels. Demonstrated excellent communication and negotiation skills in product development and preparation of quotes for generation of new business. Introduction of Process Improvement Ideas/Initiatives that were adopted by other regions in the company. Design and Content for all market facing promotional collateral.