• Mumbai. Maharashtra
Tony Thomas

Tony Thomas

A vibrant professional with 15 + years of experience in spearheading and managing Profit Center Operations

Areas of Expertise

Center Operations, Timeshare & Dining Loyalty Programs, Inside Sales Process

Team Management, Brand Management, Key Account Management, Relationship Management

 Core Competencies

          • Multi Account/Brand/Process Operations Management
          • P&L Accountability to ensure optimum productivity levels
          • Sales, Product, Market Analysis
          • Project Planning & Development
          • Team Management, Training & Motivation
          • Presentations & Proposals
          • Sales Closing & Techniques (SPIN selling, DBM selling)
          • Market Facing Collateral Design & Content
          • Building relations with upper level decision makers
          • Client Servicing & Query/Issue Resolutions

Career History

Work History

Regional Manager (West India)

May 2012 - Jul 2015
Radius Hospitality Concepts Pvt Ltd.

Radius Hospitality Concepts Pvt. Ltd specializes in marketing representations for various top brands in the luxury hospitality sector. Its core business involves marketing and managing dining loyalty programs for luxury hotel brands across India through tele-sales units

As the Regional Manager, I was responsible for the overall operational effectiveness of Multiple Dining loyalty processes in Western India (Mumbai/Pune/Goa)

  • Meeting financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Determining profit center operational strategies by conducting needs assessments, performance reviews, capacity planning, cost/benefit analyses; defining user requirements; establishing productivity and member-service standards
  • Maintaining and improving operations by monitoring region performance; identifying and resolving problems; preparing and completing action plans; managing process improvement and key account relationships.
  • Achieving regional sales operational objectives by contributing brand sales information and recommendations to strategic plans and reviews; identifying trends; implementing changes
  • Accomplishing human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.
  • Accomplishing organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to overall business effectiveness.


Instrumental in increasing profitability with maximized productivity and motivational levels. Demonstrated excellent communication and negotiation skills in product development and preparation of quotes for generation of new business. Introduction of Process Improvement Ideas/Initiatives that were adopted by other regions in the company. Design and Content for all market facing promotional collateral.

Manager (Business Development)

Jan 2011 - Mar 2012
Offshore Sales-LIVIA India Ltd

LIVIA is essentially an IT firm that has developed an indigenous cloud based law practice management software platform. It is a start up that has entered the Legal Process Outsourcing Domain by offering 24/7 Live Administrative and Legal support to their clients.

Directly reporting to the CEO. Active Involvement in Pre-sales activities in co-ordination with the Marketing Team. Market Research, Lead Generation Design & Structured Content for email campaigns.Competitor Product Analysis. Initiating and monitoring outbound calls whilst analyzing the feedback. AV presentations to prospects in the United States using WEBEX. Co-ordination with the US Sales Head on a regular basis. SWOT Analysis and Strategics.

Business Head (Vacation Ownership)

Jul 2009 - Dec 2010
Radius Hospitality Concepts

As a Business Head-Vacation Ownership, I was responsible to set up and operate the timeshare vertical but was soon absorbed into the company's core business of dining loyalty programs.

My role was to maximize profitability through enhanced productivity from the various sales teams and to further develop the credentials of the company in the hospitality solutions business.

Venue Manager (Branch Head - Timeshare Venue)

Jan 2008 - Jun 2009
Country Vacations (a division of Country Club(I) Ltd.)

The Country Club group has the largest network of family clubs across India. Country Vacations is their timeshare marketing division that promotes‘ Family Club and Holiday Lifestyle memberships' through in-house presentations.

Accountable for the end to end operations of the Venue. Active involvement to ensure smooth functioning of all the departments. Preparation of Monthly Venue Performance Reports. Active Participation in Recruitment & Training Procedures.Direct Interaction on a Daily basis with Invited prospects. Regular Review and Analysis of the Venue Productivity.

Venue Manager (Timeshare Venue Operations)

Mar 1998 - Dec 2007
Concept Hospitality Ltd (Kamats Group)

Next level promotion within 6 months of joining as a Holiday Consultant due to exceptional performance and eventually designated Venue Manager for the most of my tenure.

Responsible for the timeshare division with an employee strength of 100 plus across multiple departments.

Accountable for the overall operational effectiveness of multiple Venues at different points in time. Authorized Signatory on behalf of the company to sign agreements related to timeshare memberships .Active involvement to ensure smooth functioning of all the departments - (Business development, telemarketing. venue sales, collections and member services). Regular meetings with the Senior Management.

Holiday Consultant

Jul 1997 - Feb 1998
Timeshare Developers & Marketing Companies 

Holiday Consultant with Timeshare developers  and marketers selling Royal Goan Beach Club, Toshali Sands, Ras Resorts & PIVA through face to face venue presentations. This early experience honed my ground level presentation and selling skills.


Personal Strengths

An Excellent communicator and motivator. Creative thinker, Problem solver and Decision maker. Practical & Logical Approach to simplify and address issues.Positive Mental Attitude combined with a sharp sense of wit and humor. High levels of Empathy and Emotional Intelligence to best manage people.Clarity of thought to align with the organization vision and long term goals with integrity.

Formal Education

Bachelor of Commerce - University of Mumbai (1995)


“Third Level Selling Solutions” - Timeshare specific training to best identify the prospect's Dominant Buying Motive. Primarily for face to face presentation sales but the parameters used can be applied in other industries that involve the marketing of high end luxury products or services.


H3266368 (Date of Expiry – 05/01/2019)


English, Hindi, Marathi, Malayalam


Music, Movies, Reading, Writing, Chess, Snooker


An opportunity to add value and grow with a global perspective organization

A combination of fixed and variable components that allow an overall no limit earning potential