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Summary

I am a passionate problem-solving individual who enjoys using his spare time to further my career and personal knowledge.

Regardless of the industry I'm working in I've always has a knack for solving problems. This innate need has brought me into the IT industry working as a consultant/technician as well as several hobbies including software development and radio communication.

I was last employed as a Field Technician in the Satellite Television industry installing, maintaining and repairing Dish Network satellite equipment.

Work experience

Nov 2018Current

Technician

Comm-Serv
Jul 2017Nov 2018

Store Associate

Circle K

I am responsible for various store functions. Including but not limited to

•Checking in/Stocking products
•Running register/point of sale
•Cleaning customer/employee work areas
•Providing a positive customer experience

Aug 2016Jul 2017

Field Technician

Digital Dish, inc

I am a field technician working both as a team and independently to service Dish Network customers.

Some responsibilities include:

•Time management
•Satellite dish/TV system installation
•Sales/Customer interaction
•Site surveying
•Providing various in-home services

Apr 2015Aug 2016

Student/Family

Self Study

I started a family and have been using this time to focus on them as well as enhancing my programming skills.

Oct 2014Apr 2015

Apple Care Advisor

Apple, inc

I work as an AHA Applecare Advisor.

Some responsibilities include:

•Ticket/time management
•Customer relations
•Providing over the phone service and support
•Diagnose and troubleshoot iOS devices

Mar 2014Sep 2014

IT Consultant/Business Owner

Giddings Computer Serivces

I was the owner and operator of GCS. I was the sole operator, manager, and technician for the small company.

Our clients included Hotels, Individuals, Insurance Agencies, etc.

Some of my responsibilities and skills include:

•Payment processing using mobile and stationary POS systems.
•Diagnose, troubleshoot, and repair Windows and Mac OSX workstations.
•Setup and administrate remote monitoring and support software.
•Build custom routers using Untangle software to operate as Edge devices.
•Price hardware, services, etc For a given customer to weigh their options.
•Develop business plans and pricing.
•Develop and manage website services and functionality.
•Marketing
•Cisco Meraki

I left the company due to a lack of start-up funds and pursued a career with Apple inc in October of 2014.

Jul 2013Apr 2014

Remote Services Technician

Support.com, inc

Work from home providing support to customers of SDC clients who have purchased support subscriptions or one-time services.

•Troubleshoot and resolve any issue preventing connection to the internet or wireless networks (computers, smartphones, tablets, game systems, e-readers, printers, media devices, routers, etc.)
•Troubleshoot and resolve problems with Windows and OS X mail/browser applications.
•Explain technologies to customers using non-technical terms so that they might better use their hardware and software, or understand what needs to be done to resolve their issues.

Sep 2011Aug 2013

IT Consultant

Computer Connection Consulting/Contracted

I was an on site and remote computer/server technician.

Some of my responsibilities included:

•Time management
•Travel to business locations
•Manage windows server 2003 and 2008 R2
•Connect Windows XP-7 to Domain networks
•Build new systems to customer specifications
•Develop plans and execute wireless network installations
•Customer relations
•Installation and management of Acronis backup and recovery software
Multi-Access Point Wireless systems
•Outdoor Wireless Installations
VPN/IPSet mutli-location bridging

Education

20122022

Extra Class Amateur Radio License

Federal Communications Commission

I am a licensed Amateur radio operator and use the privileges to explore radio and satellite communications.

I have conducted experiments with 10GHz/220mhz radio bands (among others) and have an ever increased interest in satellite and digital operations.

20072011

Program Certificates

Ashtabula County JVS (A-Tech)

Recieved certificate for Business technology, Marketing and CNet (Computer Electronics and Networking)

20122015

A+ Certification

CompTIA

A+ is the starting point for a career in IT. The performance-based exams certify foundation IT skills across a variety of devices and operating systems.

2011LifeTime

Offensive Security Wireless Certified Professional

Offensive Security Inc

My exam was conducted remotely over several SSH sessions. I was tasked with breaking into multiple access points using various techniques and encryption schemes.

To pass I was required to break into each and every one within my scheduled time frame, I succeeded.