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Work experience

Sep 2005Sep 2007

VP Technical Operations and Development

Continental Broadband Florida d/b/a WebUnited
  • Worked with Marketing & Sales to identify new product opportunities and improvement to existing range of products and services
  • Lead the Company's primary product development work for innovation and design, in coordination with company needs
  • Acted as a liaison between engineering and sales groups to assist in delivering customer driven needs within engineering parameters
  • Managed ongoing product evolution to meet customer demand
  • Developed product support and marketing materials
  • Build and manage Product Management teams across five (5) business units
  • Oversaw and executed product development projects to ensure targets are met in all aspects such as Time, Quality, and Cost
  • Responsible for network management and stability to meet SLA’s of 99.99%
  • Managed and maintain network, security, hosting, billing, VoIP and access control systems
  • Controlled the operations of three (3) data centers in South Florida including maintenance contracts
  • Negotiated all Telco contracts and maintain working relationships with over fifteen (15) vendors
  • Planned, coordinated and supervised the integration of a major acquisition with minimal downtime of operations and customer service.
Jun 2004Sep 2005

Chief Operating Officer

Continental Broadband d/b/a WebUnited
  • Developed cost, retail and partner pricing structures for all products and services offered by the company
  • Responsible for price and contract negotiation with over 6 telecommunication providers
  • Responsible for all day-to-day operations including quality assurance, sales, provisioning, purchasing, tech support and product development
  • Reformatted and improved all company contracts used for customer sales
  • Reduced Telco expenses by over 50% while increasing bandwidth availability and maintaining stability
  • Developed several programs to improve customer retention
  • Implemented several new processes and procedures for sales, provisioning, installation and support to increase efficiency and inter-department communication and documentation
  • Created an empowered and collaborative work environment that enhanced employee morale and technical decision making
  • Responsible for the successful project management and smooth rollout of new corporate website in 30 days increasing number of hits from 2,000 per day to 12,000 per day
  • Designed migration project plan and managed integration of an acquisition with over 600 customers with minimal downtime for customers
Jan 2004Jun 2004

Director of Network/Security Operations

Ciberlynx d/b/a WebUnited
  • Coordinated security product (ProtectPoint) division spin-off with zero downtime of customer monitoring services and support
  • Responsible for overall analysis, design, implementation, & documentation of the network infrastructure using Visio for System Design Documentation
  • Participated in overall vendor management with software / equipment
  • Responsible for all network, security and co-location services
  • Created & enforced IT concepts, practices, policies, procedures & guidelines
  • Provided leadership, management, & direction to a team of twelve (12)
  • Performed standard software/hardware upgrades, utilization, & routine maintenance to Servers, Switches and Routers
  • Headed development of Voice Over IP product and new managed security product and services (NuSec Appliance)
Jan 2003Dec 2003

Security Operations Manager

Ciberlynx d/b/a WebUnited
  • Managed the continued development of proprietary managed security product and services (ProtectPoint)
  • Managed seven (7) security analysts and engineers on day-to-day Operations.
  • Provided support for security engineers and analysts
  • Responsible for the Network Security of the corporate network and over 100 customer networks
  • Responsible for hiring, mentoring, writing reviews, developing performance plans & training technical staff in all areas of networking and network security
  • Responsible for analyzing, designing, planning, implementing & technical documentation for security network.
Jan 2002Dec 2002

Senior Security Engineer

Ciberlynx d/b/a WebUnited
  • Organized and Performed network consultations with customers
  • Design of customer internal network security policies
  • Support security analysts and other engineers in examining security incidents
  • Project management of network installations and integration with other providers
  • Trained and supported over twelve (12) sales executives on network security
  • Performed security audits and penetration testing on customer networks
  • Provided administration and installation support for security products and services
  • Configured, installed and supported security devices for over 50 different customer networks ranging from banks and healthcare institutions to municipalities
  • Involvement in 90% of all Security Appliance closed contracts and responsible for closing over $40,000 in monthly recurring revenue within 2 years
Feb 2001Dec 2001

Secuirty Engineer

Ciberlynx d/b/a WebUnited
  • Assisted in the development and distribution of proprietary Network Security Appliance (ProtectPoint)
  • Developed product line customer reports and documentation
  • Conducted and analyzed vulnerability assessments
  • Analyzed intrusions, wrote intrusion detection rules and blocked attacks.
  • Assisted sales force in the selling of security product
  • Installed and configured security appliances in over twenty-five (25) networks
  • Software testing and quality assurance of management interface for customers and support staff

Education

19951997

Associates Degree

Institute of Management and Production
19941995

Certificate

Institute of Management and Production

Recommendations

Summary

A Versatile Operations/Technical Officer providing decisive leadership and management with a proven ability to dramatically reduce operating costs and increase productivity. Highly skilled in developing operational strategies with areas of expertise in:

  • Contract & Price Negotiation
  • Strategic Partnerships & Alliances
  • Business Expansion
  • Staff Management & Development
  • Sales and Business Development
  • Team Building and Leadership
  • Customer Service and Satisfaction
  • Continuous Process Improvement
  • New Product and Technology Launch
  • Organizational Design and Restructuring
  • Network and Information Technology Architecture
  • Program and Project Management

Over 6 years of experience with expert hands-on experience as a visionary and strategic planner in leading, directing and overall tactical planning and organization ofa company. Initiating and maintaining professional contacts and relationships with organizational affiliates and corporate partners. A highly self motivated organizational liaison with a focus on efficiency and quality service in a demanding and evolving market. Detailed-oriented and resourceful in the completion of projects with an ability to multitask efficiently and meet deadlines. Possess excellent problem solving skills complemented by technical expertise that enables quick analysis of technical or non-technical situations.

Other Information

  • Landmark Communications Leader Course 2006.
  • Cisco Certified Network Associate (CCNA).
  • Member of Information Systems Security Association (ISSA).
  • Certificate in Securing Windows 2000.
  • Course in Cyber Pathology and Computer Forensics

Professional Accomplishments

  • Planned and managed the migration of WebUnited's complete network, systems and colocation customers within a 6 month period while minimizing customer downtime in 2007
  • Strategically reduced Telco expenses by $15,000 per month in 2006
  • Supervised transition of entire security network, system and support in 45 days with no loss of service and zero downtime of approximately 100 Customers
  • Reduced Telco expenses by over 50% while increasing bandwidth availability and maintaining stability
  • Successfully designed networks and implemented security policies for over 125 customers with 20% of them receiving security audits from external auditors with a 100% pass rate over 3 years
  • WebUnited Award for outstanding customer service in 2002
  • WebUnited Employee of the year in 2001

Interests

  • Watching and Playing Soccer
  • Watching Football and Basketball
  • Listening to Music
  • Watching Movies
  • Going to the Beach

Technical Profile

·        Cisco and Netopia Routers

·        BGP4 and OSPF

·        Cisco L2 and L3 Switches

·        Frame Relay

·        Metro Ethernet

·        Dark Fiber

·        Cisco VPN Concentrators

·        IPSec – 3DES and PPTP

·        Firewall Implementation

·        VLANS and Q-in-Q

·        Intrusion Detection Systems

·        DNS and SMTP

·        Web/eMail Content Filtering

·        HTML, PHP and MySql

·        Anti-Virus and Spam Protection

·        Windows 2000

·        Voice Over IP

·        Windows NT

·        Web Design and Development

·        Linux