Zoya Shahid

Work History

Work History
Jun 2012 - Present

Manager

BT Novartis
Nov 13' Raising Purchase order for procurement activity as per supplier quotations. Liaise with the suppliers and point of contact for accurate information to be captured in purchase orders. Engage with the Procurement team to formulate a business case and to progress the purchase from supplier. Follow up with the Finance approvers to ensure timely release of payment through PO's. Receiving PO after approval to help releasing the payment to the supplier. Request for Quotation-RFQ Actively involved in the discovery process of new activities managed from onshore to take over. Setting up regular review calls with the onshore Business Managers. Keeping in touch and liaise with the onshore teams through LIVE Meeting, audio call, conference call, e-mail and discuss on improvement of services and other open issues. Effectively manage escalations and resolve any issues within minimum turnaround time. Third Party Contract Management and Strategic Vendor Management and Service Request Management where in my responsibility is to: a. Capture the customer request. b. Analyze the customer request in terms of service or hardware. c. Identify the best suitable supplier in the customer location. d. Engage with the BT Procurement team to formulate a business case and to progress the purchase from supplier. e. Raising purchase orders. f. Tracking the payments to suppliers and the payments from the customers. g. Global Purchase Ordering. h. Global Invoice Validation. Request for Quotation Validation. j. Small Moves and Changes Validation. k. Prepare Monthly Dashboards for the Contract.
Jan 2011 - Present

Sr. Customer Support Associate

Customer Support Associate BT
Tech Mahindra A-6, Sec-64, Noida-201301 Designation: Sr. CDSS Jan 2011-May 2015 WORK PROFILE Purchase order Management: To raise Purchase orders for BT's third party supplier based on quotations and receiving the Purchase orders after approval. Service Request Management: To raise orders requested by Sales managers and resolve queries related to contract systems & procedures. Interacting with BT's Account Manager on day to day basis, to clarify all queries and to solve customer's problem through live meeting and conference calls. Key Responsible Areas
Jan 2011 - Apr 2012

Tech. Mahindra

Tech. Mahindra
BT Orange with ' To answer to the queries of the customers in an ethical and informative way. To give appropriate and relevant information to the customers. To maintain a position of trust and responsibility by keeping all customer business confidential. Tools used: Wholesale, CRMoD & CMC. (Techmahindra) Offshore Transition of Purchase ordering activity for the contract(Novartis) from Client(British Telecom) to India based Tech M team. Recently nominated in Mahindra Rise.

Education

Education
2007 - 2010

B.A

Janki Devi Memorial College Delhi University
2006 - 2007

B.S.E

Janki Devi Memorial College Delhi University
2004 - 2005

B.S.E

Janki Devi Memorial College Delhi University