As member of the Transition Team, responsibilities include working on various network related projects, launching new services (building, testing, validating, documenting) or improving existing ones (change management, migration plans, etc).
Works closely with the design team on implementing the proposed solutions, preparing test plans, conducting system and component testing, documenting results as well as preparing documentation for the Operations Team; conducting training sessions.
Provides Tier-4 support to Operations Team, advanced troubleshooting mainly for Voice,
QoS, AAA and SSLVPN issues, escalating to vendor if required.
Notable projects include:
Global Dialing System - enterprise VoIP backbone infrastructure
IM/Web Conferencing Migration - moving the enterprise to Webex/Jabber
Standardizing remote access globally to SSLVPN (Cisco ASA/ACS/AnyConnect)
Global AAA system upgrade (Cisco ACS)