(2001 – 2002)
Profit and Loss accountability for computer retailer.Recruit, train and motivate Cash Office Personnel and Inventory Control Clerk.Perform daily audits to ensure policies and procedures directly relevant to retail store inventory/cash office/ corporate pick up/loss prevention are adhered to.Verified accounts payable.Responsible for creative customer service problem solving.Office checks and balances.
§Created and implemented shrink awareness program
§Lowest inventory shrink percentage of .09 in stores history.
§Manager of the Year 2001.
§2001 Period 9 number 10 in entire company with a 97% customer satisfaction score.
(1993 – 2001)
Service Centers Manager
Monitor, manage and train in areas of productivity, sales, customer service, speed of service and loss prevention in a five store market while being responsible for Pittsburgh location.
§2000 Quarter 3 number 2 in entire company with a 93% customer service rating.
§2000 Region 9 most profitable Service Department.
§Created and implemented region wide customer follow-up program.
§Assisted in coordination of nationwide daily Service Department documentation book.
Service Center Manager
Administer and supervise activities within computer service department.Coordinate building and repair of computer systems/printers in-house or on-site.Exercise profit and loss authority while maximizing department revenue and profits.Recruit, train and support technical staff.Bi-directional conduit between internal and external management and the technical staff.Coordinate and hold weekly departmental meetings.
- Increased direct sales and retail staffs confidence in service department ability.
- Reversed negative sales trend; sales up 27% over previous year.
- 1998 & 2000 Van tour audit received a “superior” rating.
Technical Administrator / Assistant Manager
Management of spare parts procedures: create purchase orders, receive parts, schedule installation, return defective parts and file claims.Monitor charges, credits, warranty reimbursements and dispute discrepancies.Consult vendors for technical support and part numbers.Consolidation of departmental logs, provide assistance in customer service issues, maintain equipment used in department, ensure proper flow of departmental paperwork (file archival information and records).Coordinate on-site service calls: deliveries, installations, repair services and extended warranty appointments.
§Evaluated pilot program for automating service orders.
§Employee of the month, April 1995 and May 1996.
§Commitment to excellence award 1995.
§Tech Admin. Of the year 1997.
Manage cashiers and customer service reps, balance safe, prepare bank deposits, print reports, computer data entry, handle customer sales and returns, coordinate computer service / repairs with technicians.
- Employee of the month April 1993