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Work experience

2005Present

Owner

Zoe J Kennedy Creative

Watercolor & charcoal renderings, wearable art, art festivals, gallery shows and competitions. Accounts payable/receivable, purchasing and sales.

Fiction Writer

2009December 2009

Personal Assistant

Kennedy Construction

Work hand-in-hand with company owner to manage all aspects of marketing and streamlining operations.Maintain communication with vendors to coordinate signage, online and print advertising.Interface with potential new customers via Home Shows and assist with previous customer contact.

  • Designed and implemented new Company Logo
  • Developed Power Point presentation on remodeling for Pittsburgh Home Show
  • Coordinated website updates
20072009

Property Manager - Gateway Towers Condominiums

Burns & Scalo Real Estate Services

Oversee 308 unit residential condominium building with regards to all of the tasks and responsibilities associated with running the property at a Class A Level.Maintain communication with all Committees and the President of the Board of Directors. All aspects of dealing with personnel.Work hand in hand with Management Company to draft operating budget.Review maintenance work orders and accounts payable invoices.Examine requested construction projects for any conflicts with building systems & ensure building rules & regulations are adhered to.

  • Obtained Realtor’s License
  • Developed and implemented Employee of the Month Program
20022007

Assistant Property Manager - Gateway Towers

Acri Commercial Realty

Employee payroll, scheduling, benefits tracking and correspondence. Workmen’s comp & short term disability claims. Resale Packages for new owners and maintenance of owner/tenant database.Coordination of maintenance service calls & billing.Preparation of internal/external mailing distribution.Assistance in meeting and party planning & attendance.Organization of accounts payable.Office & janitorial purchasing.Records management.Switchboard alternate.

  •  Obtained Notary Public license to accommodate Residents
  •  Organized and executed new Employee Uniform program
20022002

Area Manager

Central Parking

Day to day operations of 21 parking facilities in Downtown Pittsburgh.Budget / Profit and Loss Authority.Hiring, scheduling, training and personal development of employees.Payroll accountability, Supervision of 40 Union individuals.Ensuring policies and procedures are adhered to while performing weekly lot audits.

  • Developed Lot checklists to streamline location visits
20022002

Store Manager

Select Comfort

Management of small retail store front.Budget / Profit and Loss Authority.Hiring, scheduling, training and personal development of staff.Payroll accountability.Ensuring policies and procedures are adhered to while coordinating in-store promotions and driving sales.

19932002

Operations Manager

CompUSA

(2001 – 2002)

Operations Manager

Profit and Loss accountability for computer retailer.Recruit, train and motivate Cash Office Personnel and Inventory Control Clerk.Perform daily audits to ensure policies and procedures directly relevant to retail store inventory/cash office/ corporate pick up/loss prevention are adhered to.Verified accounts payable.Responsible for creative customer service problem solving.Office checks and balances.

  • Created and implemented shrink awareness program
  • Lowest inventory shrink percentage of .09 in stores history.
  • Manager of the Year 2001.
  • 2001 Period 9 number 10 in entire company with a 97% customer satisfaction score.

(1993 – 2001)

Service Centers Manager

Monitor, manage and train in areas of productivity, sales, customer service, speed of service and loss prevention in a five store market while being responsible for Pittsburgh location.

  • 2000 Quarter 3 number 2 in entire company with a 93% customer service rating.
  • 2000 Region 9 most profitable Service Department.
  • Created and implemented region wide customer follow-up program.

Assisted in coordination of nationwide daily Service Department documentation book.

Service Center Manager

Administer and supervise activities within computer service department.Coordinate building and repair of computer systems/printers in-house or on-site.Exercise profit and loss authority while maximizing department revenue and profits.Recruit, train and support technical staff.Bi-directional conduit between internal and external management and the technical staff.Coordinate and hold weekly departmental meetings.

  • Increased direct sales and retail staffs confidence in service department ability.
  • Reversed negative sales trend; sales up 27% over previous year.
  • 1998 & 2000 Van tour audit received a “superior” rating.

Technical Administrator / Assistant Manager

Management of spare parts procedures: create purchase orders, receive parts, schedule installation, return defective parts and file claims.Monitor charges, credits, warranty reimbursements and dispute discrepancies.Consult vendors for technical support and part numbers.Consolidation of departmental logs, provide assistance in customer service issues, maintain equipment used in department, ensure proper flow of departmental paperwork (file archival information and records).Coordinate on-site service calls: deliveries, installations, repair services and extended warranty appointments.

  • Evaluated pilot program for automating service orders.
  • Employee of the month, April 1995 and May 1996.
  • Commitment to excellence award 1995.
  • Tech Admin. Of the year 1997.

Head Cashier

Manage cashiers and customer service reps, balance safe, prepare bank deposits, print reports, computer data entry, handle customer sales and returns, coordinate computer service / repairs with technicians.

  • Employee of the month April 1993
19891995

Owner

zoegrafix

All aspects of advertising from original concept to completed product.Including: Photography, personalized estimate sheets, news letters, flyers, resumes, logo design, stationary, business cards, fashion renderings, posters, retail ads and catalogs.

19891995

Advertising Manager

Rexcel Corporation

AdvertisingManager

Coordinated wholesale and retail ads, including: product selection, layout and theme, finished art, mechanicals, dealer distribution, co-op advertising collections and payments.Prepared monthly promotions, design and update price catalog, coordinate computer/video demo for new product show.

Administrative Assistant to Vice President

Organize and attend Board of Directors meetings, sales meetings, Dealer Appreciation dinners and Annual New Product Show.Letters, memos, spread sheets and order forms.

19921993

Fashion Consultant / Cashier

JC Penney

Sales, returns and merchandising for misses department.

19811984

Advertising Manager

Treasure Island Department Stores

AdvertisingManager

Coordinated retail ads, including: product selection, layout and theme, finished art, mechanicals, co-op advertising collections and payments.Purchased candy and snack items for a three location market.

Assistant to Buyer

  • Traveled to New York on Junior dresses purchasing trips.

Education

20072007

Realtors License

Career Growth Real Estate Academy

Realtors License

20062006

License

Pennsylvania Association of Notaries

Notary License

19941994

License

Pittsburgh Beauty Academy

General Cosmetology License

19911991

License

Pittsburgh Board of Realtors

Realtors License

19791981

Associates in Specialized Technology

Art Institute of Pittsburgh

Fashion Illustration major, advertising minor

Portfolio

Portfolio

Objective

Highly motivated, energetic, and solutions-oriented Management Professional possessing exceptional analytical and communications skills.Strong “hands-on” knowledge of what it takes to establish and maintain a high level of customer satisfaction. Solid track record of consistently exceeding corporate goals through service/repair administration, customer support, staff development and quality assurance.

Portfolio

Portraits