Sr. Product Engineer
Subject Matter Expert and technical expert on Worldpay payment products for internal customers and outside vendors. Provides input for cross training documentation by product and network and acts as the primary certification tester for enhancements to products and platforms.
Assist sales support to resolve escalated product issues from sales channels and work with vendors during the development cycle and certification process.
Served as a Subject Matter Expert for Small Business POS Terminals.
• Acted as third level escalation for the credit card terminal helpdesk, terminal deployment center and account managers when issues could not be resolved in a timely manner.
• Established relationships with internal and external clients as a means to resolve any issues and escalations in the most efficient manner possible.
• Responsible for creating new technical documentation. Ensured dated technical documentation remains complete, accurate and up-to-date by submitting requests and updates to appropriate departments.
• Built, updated and verified merchant profiles for internal and external clients.
• Provided assistance to Corporate Education with training.
- Develop and execute test cases and test scripts
- Perform quality assurance testing and work to report and resolve defects with software engineers
- Serve as escalation point for National Client Relations Group and Help Desk Tier I & II representatives
- Develop and design support documentation use for training the sales team and support staff