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Proud Liberty Mutual employee who is prepared to embrace new challenges/opportunities that arise in the work environment. Eager to apply new-found skillset from current role to maximize productivity and efficiency in a future technical position.

Work History

Feb 2016Present

Insurance Assistant

Liberty Mutual Insurance

Determine proper destination for incoming state notices and deliver them to the correct recipient. Work closely with adjusters to accurately identify and resolve any issues within the document handling process. Utilize the check log to organize and distribute checks. Process returned checks and remote deposits. Continuously strive towards process improvements and developing new standard work procedures while juggling multiple tasks.

Aug 2013Mar 2016

Sales Associate

Rogan's Shoes

Organize shipment and order forms via computer to ensure customers receive the correct products in a punctual manner. Offer alternative purchase options for consumers depending on their target price range. Provide outstanding customer service for all individuals at all times.

May 2011Oct 2012

Sales Associate / Customer Solutions Professional

Sears & Roebuck Inc.

Built long-lasting relationships with customers and aided them in smart financial decisions. Broke down payment plan amounts by year, month, and week to enhance understanding. Created peace of mind for consumers by providing extended services upon purchase.


Sep 2009Dec 2014

Bachelor's Degree

University of Wisconsin - Stevens Point

Business administration major


Technological Expertise

Proficient in basic Windows and Microsoft applications. Advanced keying skills of 100 WPM with 100% accuracy. Skilled in various management systems/search engines including ExPRS, VIA, CICC, RCS, DMS, BOComp, BR4 and ISO. Some prior experience in eCase.


Ability to listen, relate, and communicate with a wide range of individuals. Able to build and maintain strong customer/client relationships.

Document Handling

Work directly with adjusters to ensure proper handling of NY state notices, NJ petitions, and MA/CT hearing notices. Strong ability to locate claims and commit corresponding documents to the correct files.

Check Processing

Adept at receiving, organizing, and distributing refund/returned checks. Able to process return checks and conduct remote check deposits within protocol according to standard work guidelines.