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Summary

I'm a result driven person who work in collaboration and able to communicate effectively with different people. As a team player I'd like to take a proactive role as well as in an efficient and timely manner while maintaining a high performance team.

Work History

Booking.com

Jan 2017Present

Customer Service Specialist

Booking.com is one of the world’s largest e-commerce companies, and the number one destination to book any type of accommodation.

Change to online service from on site service in accommodation industry. Liaise between the guest and the accommodations, handle request and complaints by phone and e-mails from worldwide customers. Always assuring a high level of customer service, take ownership to discuss available options with customers to reach a better solution.

Positive team participation in various projects and activities within the department

Moganshan Solvang Villa

Sep 2015Jan 2016

Store Manager - Full-time

Solvang Villa located in vocational village Moganshan, like a private dreamland nestled  in the village.

As a store manager, served many foreign guests who were from International enterprise in Shanghai. Adjust personal style to follow customers' lead that help me create rapport with them. High standards of team management and PR work improve my coordinate and communicate ability. 

The HuLu Hotel

Feb 2014Sep 2015

Store Manager - Full-time

The HuLu Hotel located in traditional Hutong area in Beijing centre.

After half a year work, I was promoted to store manager, responsible for daily operation, recruitment, coordinate with owner and colleagues to solve various problems would happen in a hotel. It's a process of efforts to build a unique and consistent set of values hotel brand that underpins its product and service.

Communicated with thousands of foreign travelers, it did improve my retail management and wide industry knowledge. We're achieved and kept No.1 on TripAdvisor in Beijing area more than half a year. 

East Star Sports

Apr 2015Sep 2015

Sales Associate - Part-time

EastStar Sports offer professional basketball training, I experienced 6 months part time sales and customer service in the FuLi Campus where I responsible for.

Surrounded with excellent team members with the right skills, dealing with affairs fairly and openly, to satisfy the needs of the customer and individuals within the team.

Another Land Program 

Apr 2011Jun 2014

Volunteer

Discussed and practiced self-sufficiency and sustainable development with people who are  from kinds of professions. Such as construction, electricity generation, handmade soap and so on, these experiences enriched my mind and physical, keep influencing my daily live until now. 

AIESEC Experiences

OutGoing Exchange

20112012

Team Leader

Connected with AIESECer around the world, found and built relationship for Chinese students chances of internship in foreign countries. Participated in the national development projects within the organization.

Talent Management

20122013

Support Manager

Responsible for Mentor & Mentee program inside the organization, focused on members' AIESEC way, encouraging and giving recommendations to new members. 

Taiwan WZU Branch

20132014

Trainee

Wonderful time with Taiwanese, learned to think from a new perspective and be aware of society responsibility.

Education

Qingdao University 

20102014

Bachelor of Administration 

International Business Top 30%

Qingdao University 

20112013

Bachelor of Laws

Law Top 30%

National University of Kaohsiung (Taiwan)

Sep 2013Jan 2014

Short-term Academic

Applied Economics 

Skills

English 

BEC(Vantage) / IELTS(6) / Toeic(795)

Law

National Judicial Examination Certificate (C)

MBTI Analysis - ISFP

ISFPs live in a colorful, sensual world, inspired by connections with people and ideas. ISFPs easily relate to others' emotions, helping them to establish harmony and good will, and minimize conflict. They plan actions and behaviors as contributions to a sense of identity, building a portfolio of experiences.