Result Oriented - Define the process to achieve the objective at the first, establish criteria and analyze data follow the progress, decisions make towards to the specific goal.
Strategic Thinking - Balance peak season and low season lodging ratio, prepare for winter business in advance. Emphasize plan and preparation, such as deliver advertisement, set floating price, build regular customer relationship.
Customer Focus - Concentrate on listening and summarize my understanding to the speaker, respond requirements in positive ways at the first time. Pay attention to details before guests propose, deal with guests personal issue and prepare anniversary and birthday surprise.
Innovation - Cooperate with various fields to extend hotel space utilization, hold a company banquet, Christmas party, support for TV program production which broadcast in Taiwan and Singapore.
Learning Ability - Observe and summary during the work, share insight with teammates and business partners. Work effectively, categorize tasks according to importance and urgency.