Asst. Front Office Manager
TIME Ruby Hotel Apartments
Asst. Front Office Manager Time Hotels v Provided guidance and leadership as the Asst. Front Office Manager, ensured the delivery of consistent quality customer service. v Assisted in the day-to-day operation of the hotel front office. v Supervised the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. v Assigned, coordinated and supervised work activities of Front Desk Agents. v Ensured work is completed to include, shift closings, room deposits, refunds and rebates. v Trained and developed Front Desk Agents. Prepared staffing schedules, completed payroll and monitored labor costs to budget figures. v Prepared and conducted Front Desk meetings and resolved issues. v Performed house counts and reviewed daily arrivals, identified potential problems with rooms activity and took appropriate action. v Provided information and direction to staff to achieve 100% occupancy. v Reviewed and resolved accounts disputes and Housekeeping discrepancies. v Prepared a shift briefing to communicate activities and any problems and/or special information to the next shift. v Performed check-in and out procedures. v Took personal responsibility for correcting customer service problems.