Ziyad Al Ashqar

  • Dubai 03
Ziyad  Al Ashqar

Work History

Work History


Arab Wings Hotel
Housekeeping Supervision Applied Science University Firefighting

Fidelio System(PMS)

Fidelio System(PMS)
Computer Havana Academy Amman, Jordan English for Tourism & Hospitality

Guest Service Associate

Traders Hotel/Shangri-la Hotel
Guest Service Associate Dubai, UAE (Pre-Opening Team) Training Courses Attended MS Office 97(MS Word, MS Excel, MS PowerPoint, MS Access) Computer Havana Academy Amman, Jordan

Senior Receptionist

Senior Receptionist Doha, Qatar

Shift Leader

Habtoor Grand Resort & Spa
Shift Leader Jumeirah, Dubai

Supervisor-Operations &

Metropolitan Hotel Dubai
Supervisor-Operations & Customer Relations v Handled valet services and management v Handled events organization(hotels, exhibitions, weddings, etc) v Performed traffic management(ADNEC, Nad Al Sheba, Wafi City) v Handled client complaints and feedbacks

Night Manager/duty Manager

Metropolitan Hotel Dubai
Night Manager/Duty Manager Habtoor Hotels LLC v Maintained that the quality standards are met in all areas of the hotel v Ensured safety and security throughout the daily operations v Provided first class customer service v Handled training, development and proper motivation for the Front Office team v Handled guests complaints v Prepared the Management's daily reports v Coordinated with other departments to maintain smooth operations in the hotel v Ensured that the hotel standards are observed and followed at the Front Office

Assistant Front Office Manager

Metropolitan Hotel Dubai
Assistant Front Office Manager Habtoor Hotels LLC v Assisted the Front Office Manager in imposing excellent customer service to meet and exceed the guests' expectations v Assisted in the daily operations of the Front Office v Took initiative in handling guest complaints and feedbacks v Reviewed and resolved disputes and discrepancies concerning Accounts and Housekeeping v Trained and developed the Front Office team to ensure smooth operations v Prepared staff schedules v Monitored the budget figures v Performed house counts and reviewed daily arrivals, identified potential problems with rooms activity and initiated proper solution v Reported to the Rooms Division Manager relevant information to the benefit of both the Management and hotel guests

Asst. Front Office Manager

TIME Ruby Hotel Apartments
Asst. Front Office Manager Time Hotels v Provided guidance and leadership as the Asst. Front Office Manager, ensured the delivery of consistent quality customer service. v Assisted in the day-to-day operation of the hotel front office. v Supervised the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. v Assigned, coordinated and supervised work activities of Front Desk Agents. v Ensured work is completed to include, shift closings, room deposits, refunds and rebates. v Trained and developed Front Desk Agents. Prepared staffing schedules, completed payroll and monitored labor costs to budget figures. v Prepared and conducted Front Desk meetings and resolved issues. v Performed house counts and reviewed daily arrivals, identified potential problems with rooms activity and took appropriate action. v Provided information and direction to staff to achieve 100% occupancy. v Reviewed and resolved accounts disputes and Housekeeping discrepancies. v Prepared a shift briefing to communicate activities and any problems and/or special information to the next shift. v Performed check-in and out procedures. v Took personal responsibility for correcting customer service problems.

Relationship Manager

Relationship Manager Sparkling Sky Hospitality & Retail v Seeks potential clients across GCC market to increase the sales revenue. v Ensures proper management of purchase orders, timely delivery of items and receipt of payment. v Maintains professional customer relationship towards the clients. v Reports to the Managing Director for any concerns related to the assigned duties. v Develops and maintains strong awareness of local/regional markets and regulatory environment and share relevant updates with the team. v Responds/escalates and resolves all clients queries that require immediate attention.


Oct 1996 - Feb 2002

Bachelor Degree

Applied Science University

Hotel Management




Sales Revenue