Ross Golding

  • Cape Town South Africa
Ross Golding

Work History

Work History
Apr 2009 - Present

Application Administrator

Altech Isis

• Providing first line operational support for ISIS applications running in a production environment to ensure service is provided within customer SLA • Monitoring, logging, investigation and resolution of failures on ISIS applications •On line monitoring of ISIS applications running on Windows 2003, UNIX Operating systems and Oracle Databases in a production environment • Liaising with customer representatives during problem resolution • Support for ISIS applications running in a production environment • Routine maintenance and upgrades on ISIS applications • Periodic on-site support visits to ISIS application clients in Africa • Analysis of failures and trends on IT applications

Apr 2008 - Mar 2009

IT Support Consultant

• Dealing directly with clients in a friendly, helpful and efficient manner (telephonically and via email) • Owning the problem / request until it is resolved to the client’s satisfaction • Sense of urgency Support via phone, email and web • Receiving support calls and emails • Support calls are taken promptly and efficiently • Resolve support calls or address requests with a minimum number of tasks needing to be escalated to Help Desk Supervisor • Following up on outstanding tasks • Assisting fellow team members where possible Support calls / request logging • Confirming prioritisation of all requests / support calls • Diagnosing problem / request • Gathering and recording all relevant support call / request information • Tasks are recorded accurately, comprehensively and timeously • Categorising tasks correctly • Effective implementation of procedures • Escalating support calls by defined criteria or situation • Recording all time spent resolving task





programming languages: MySQL, PHP.

IT support

Experience supporting applications that use MSDE or PL SQL

Good Understanding of Linux and Microsoft Operating systems.


An IT professional who has excellent people and problem solving skills and can easily provide optimum support to your MIS operations. I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.


Results-orientated, talented professional with over 2 year’s visible achievements in both customer driven and technical industries. Expert troubleshooting skills combine with effective communication, quality control and accurate needs assessment abilities to consistently contribute to increased productivity.


  • Online Gaming
  • Online Poker
  • Travelling
  • Football
  • Sports
  • Web Design
  • Web Development
  • Music
  • Learning Software
  • Downloading
  • Blogging



Web database applications with PHP and MySQL

New Horizons
Feb 2001 - Oct 2004

Multimedia National Diploma

Cape Peninsula Institution of Technology