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Wilma Bercasio

Data Entry Expert, VA & Excellent Customer Support Associate

Summary

Skilled in planning and organizing with the ability to complete tasks on deadline. An independent worker who successfully meets the challenges of a fast-paced environment  providing data entry and administrative support to a large department. Sound knowledge of database management tools and data entry technologies

Work History

Oct 2014Present

Data Entry Specialist / Virtual Assistant

Prime Takeout LLC

Work is on an "as needed basis" (work hours do not exceed 5 hours a week).

  • Enter restaurant menus on the company's database. 
  • Assist with other admin tasks.
May 2014Present

Menu Specialist and Lead Generator for Email Marketing 

eHungry, Inc.

Work is on an "as needed basis" (work hours do not exceed 10 hours a week).

  • Input restaurant menus to company's web-based platform.
  • Lead generation of targeted industries for email marketing.
Apr 2014Jul 2015

Data Entry Specialist / Salesforce Admin / Customer Support

EatNow (now acquired by Menulog)
  • Call restaurants to confirm receipt of the orders via the mode they have selected for their account.
  • Data cleansing in Salesforce. Update restaurant details.
  • Data entry/cleansing of lead database for marketing.
Oct 2013Jan 2014

Technical Support Agent

VXI Global Holdings B.V.

Account : AT&T

  • Answer inbound calls to assist customers regarding their technical issues with their internet devices, connection, etc.
  • Dispatch technicians to get internet cable lines fixed.
Jan 2013Oct 2013

Risk Management Analyst

JP Morgan Chase & Co.
  • Answer inbound calls (and made by the automated service)
  • Verify transactions with the card holder to check possible unauthorized transactions
  • Cancel and reissue a new card once proved card has been compromised. 
Oct 2010Nov 2012

Customer Support Associate

ePerformax Contact Centers & BPO

Account : PayPal 

  • Answer inbound calls regarding their accounts and provide answers to transaction inquiries. 
  • Got promoted to an SME (Subject-Matter Expert) and assist Tier 1 representatives to provide accurate info to customers. This promotion entails taking care of escalated calls as well

Education

20102012

Associate in Computer Technology

Metro Business College

I have not yet completed this degree.

Skills & Qualifications

Software Applications 

Skype, Teamviewer, Mozilla  Thunderbird, Google Chrome, Mozilla Firefox, Adobe Reader. 

Operating Systems

Microsoft OS namely, Windows 2000, Windows XP (and x64 Edition), Windows Server 2008, Windows 7 (Home Basic and Ultimate), Windows Home Served 2011 and 2012 and Windows 8.

Google Programs

Proficiency in using Google Programs such as  Google Docs, Calendar, Drive and Sheet

Typing Skills

Touch typing QWERTY keyboard. Typing speed of 65 WPM and 97.8 accuracy.

Microsoft Programs

Proficiency in using Microsoft Programs (2007 and 2013) such as  Word, Excel, PowerPoint, OneNote, Access and Outlook

References

References available upon request.