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Education

OCAD University

Sep 2011Jun 2016

Bachelor of Design

Material Art and Design Program: Major in Jewellery/Metalsmithing

  • Studies mainly focus on cultural, historical, aesthetic and technical aspects of body adornments
  • Look at jewellery in critical, non-traditional ways while still respecting the materials, methods, and skills associated with traditional fine jewellery and object-making
  • Visual and conceptual problem solving, creative design approaches, materials explorations and experiments, critical thinking and writing, research documentation, and project management

Work Experience

Maison Birks Eaton Centre

August 2016Present

Store Administrator

  • Provide comprehensive administrative support to the management and sales staff daily
  • Call vendors to check on orders and repairs, and coordinate invoices and payments
  • Sort incoming mail, faxes, and schedule courier deliveries for distribution
  • Manage phone calls and correspondence
  • Reconcile the accounts payable, the accounts receivable as well as weekly bank deposits
  • Manage the filing, storage, and security of documents
  • Maintain office supplies and equipments

Maison Birks Eaton Centre

July 2015July 2016

Sales Professional

  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks
  • Establish, develop and maintain business relationships with current customers and prospective customersResolve customer complaints by investigating problems, developing solutions, making recommendations to management 
  • Supply management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services

Raffi Jewellers Yorkdale

Jun 2013Apr 2015

Sales Associate

  • Assess customers needs and provide assistance and information on product features, remain knowledgeable on products and discuss available options
  • Maintain relationships with clients by providing support, information, and guidance, researching and recommending new opportunities
  • Prepare reports by collecting, analyzing, and summarizing information
  • Team up with co-workers to ensure proper customer service 
  • Completing each transaction in a quick and efficient manner 
  • Maintain sales records for inventory control
  • Prepare merchandise for display, set up merchandise on the sales floor, and implement all visual merchandising standards 

                                     One Stop ticket shop/one stop money service                                       (Canadian Western union agency)

May 2012Jul 2013

Customer Service Specialist

  • Help customers to complete worldwide money transfer 
  • Responsible for processing cash and card payments 
  • Monitor potential suspicious money transfer, daily report and fax
  • Stock item control, order company supplies 
  • Currency exchange, cash check

Scholarships

Lily Yung Memorial Scholarship          

August 2015

  •  Recognize overall academic achievement (Combined Studio and Liberal Arts and Sciences) on the basis of grades only 

Certifications

Gemological Institute of America 

Oct2013

GIA Diamond Essentials Certificate

Skills

Metalsmithing 

Silversmithing, Casting, Gem-setting, 3D Design, Other Jewellery Techniques 

Photography

Digital Photography, Film Photography, Photo Editing Skills

Softwares

Microsoft Office 

Rhinoceros 5.0, Adobe Illustrator, Abode Photoshop, Lightroom 4.0

Languages

English

Mandarin Chinese

Exhibitions

Selected works for OCADU Faculty Exhibition "First Impressions" 

Feb 2012 - Mar 2012 

Selected Jewellery work for OCADU MAAD Exhibition "Jewellery Projects" 

Mar 2012 - Sept 2012