• MANAMA BAHRAIN

Eman Khamis

Bank -Associate

Work History

Work History

BMI Bank Retail Dept

May 2015 - Present

Associate

General phone Banking services.. includes ( AC services – Cards Services – Corporate services – retail services – control the customer complains - New staff training Etc )

BMI Bank (Loans &Accounts Dept. &Fulfilment)

Feb 2012 - May 2015

 Associate

ATM Card Issue - Full DCMS Knowledge- CHQ Book Issue - Corporate Net banking Control etc ..

BMI Bank (Loans & Accounts Dept.)

Apr 2011 - Feb 2012

Associate

inputting, authorize Accounts process the daily SRs Ac Closure , loan settlements, loan deferment, and more) fully knowledge of CBB requirements (blocking and de-blocking .

BMI Bank(Retail Banking)

Feb 2010 - Apr 2011

Customer Service Supervisor

General Customer services.. includes ( AC openning & services – Cards Services – Corporate services – retail services – control the customer complains Etc )

BMI Bank

Sep 2009 - Nov 2009

Customer Service Executive

General Customer services.. includes ( AC openning & services – Cards Services – Corporate services – retail services – control the customer complains Etc )

Soha AL KhazrajiAttorney & legalConsultant Office

Jan 2009 - Apr 2009

Secretary

Education

Education

Required By CBB 

2010 - 2015

Global - Middle East Financial Crimes

BIBF

2014 - 2015

Islamic Banking and Finance-Level 1-2

BIBF

2014

Business report writing

BIBF

2013

Life changing Management & Leadership

BIBF

2013

Effective supervisory skills

BIBF

2012 - 2012

Elements of Banking

BIBF

2012

Ms Excel 2007 - Intermediate

BIBF

2011

Understanding Bank Statement

Which is included a normal bank statement and bank annual reports and understanding the bank organization.

Ernest & Young

2010

Certified Accounting Technician(CAT)-UK

University of Bahrain

2004 - 2005

A Course of Orientation for Law

Al Noor Secondary Girls school

2001 - 2004

Commercial Secondary Certificate

Skills

Skills
Customer satisfaction:

I works very closely with front line users. They usually refer back to me. I raises issues and takes corrective immediate actions.

My Manager usually receive good feedback from other dept. Colleagues about my performance.

In the customer satisfaction survey, I've got personal appreciation by name. That reflects my quality work and level of team work and spirit.

Controls& Professionalize Operations:

As per mentioned in my old appraisals that Along with my main tasks as debit card fulfillment organizer , I have taken the ownership for Retail Loans security cheques.

I participated in some projects assigned to me by the IT like update and test some systems ,assisted Retail Banking for testing sharia complaint Murabaha, Additionally, I am capable to perform CSA tasks of opening accounts for Retail individuals.

*certified in the transformational  leadership by Sarah Michail as I honored by the Minister of the Energy (the Successful Bahraini leaders).

Communication skills:

-Meet & greet clients and associates

observes & upholds strict regulations with

outside messengers.

-Assists other departments with

administrative tasks as requested.

-Controls flow of incoming and outgoing

correspondence

-Managed high volume of incoming

phone calls.

-Ability to maintain productive

relationships.

-Ability to offer professional guidance and

counselling.

-Good team-working and leadership

skills.

Professional Additional Abilities And Skills:

-Good commands of spoken & written Arabic , English & very good Hindi speaker

-Flexibility and willingness to take on

additional responsibilities.

-Reporting & editing skills

-Ability to maintain confidentiality and

discretion at all times.

-Ability to work independently and on

own initiative.

-Problem solving skills.

-Able to work effectively in time critical environment.

-Enjoying the challenge of a fast moving

environment.

-Continual self-development.

-Ability to work in a team with good

interpersonal skills & able to work under pressure.

-Excellent in computer skills (Ms Office

Word – Excel –Power point) Telephone

etiquette.

-Ability to train the new employees.(one of my tasks -BMI call Center). 

Experience

More than 6 years of experience in Retail & corporate  Banking with in-depth knowledge of banking products and operations .

A general banking knowledge and knowledge of the central bank of Bahrain regulations and KYC requirements.

High knowledge of banking operations, payment/reconciliation & swift.. mainly in New accounts, fulfilment of ATM, net banking & cheque book.

Maintaining office filling system.

Worked as Project Manger for an organization as volunteer.

References

Mahmood AlQumaish -(BMI) Manager: 39628558 - Hisham Ismail- (BMI) Manager :39692293