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Zhaniqua Reliford

I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.

Work experience

Aug 2013Present

Caregiver

Caregiver­ In home support services​ ​(­) I prep meals; Bathe clients; run errands; drive to appointments; house chores; walk and feed animals; medication preparation; help pay bills; and grocery shop. Wal­ mart­ Cashier​
Mar 2014Apr 2015

Inbound Customer service

ACT

Handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, professionally addressing issues, provide support and offer information, as needed, to keep customers satisfied and retain business.

Sep 2011Jun 2013

Office Assistant Intern

Sacramento County, PCC Radiology Department

Schedules appointments, gives information to callers, and takes dictation. Composes memos, transcribes notes, and researches and creates presentations. Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports. Assist with compiling and developing the annual budget. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision.

Jun 2010Aug 2011

Office Assistant Part-time

Sacramento County, Primary Care Center​

Greet and assist visitors, answer multiple telephone lines, input data into the computer, receive and distribute mail/packages, scan, edit, and format documents. Create and update telephone directory for office, updating waiting list, and perform other clerical duties as required. 

Skills

Customer Service
Call Center
Recieving High Volume Calls
Organizational Ability
Time Management
Problem-Solving Skills
Planning Skills
Technology Skills

Education

2012Present

In Progress

Sacramento City College

Studying for a B.S 

20082012

Diploma

The Met Sacramento High School

General Education