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Objective

To look for a job in a company where I can work, grow and build my career with. 

About me

I have extensive customer service  and technical support experience in call center for 4 years. I also worked as a virtual assistant through Upwork and Hubport Inc. I recently worked as an HR assistant in a company based in Texas. My other skills are managing a salon, bookkeeping and other administrative tasks.

I am currently looking for a job where I can share my knowledge and ideas, contribute a positive change and also to learn and experience new things so I can enhance and develop my full potential as I am in the process of working towards achieving my goals. I am a "go getter" type of person with a "can do" attitude and always gives my best in everything I do.

Specialties

Customer Service

Team leader

Administrative support

Virtual assistant

Data entry

Quality assurance

Data analysis and statistics

Human resources management

Networking device

Education

June 1998March 1998

Bachelor of Arts in Economics

Central Mindanao Academy of Arts Foundation Incorporated

Work experience

Apr 2002 - Oct 2004

Factory Worker

Mintex Textile

  • Coordinate and supervise production
  • Supervise the production department and ensure cleanliness.
  • Sewing
Feb 2005 Jun 2006

Salon Receptionist/Assistant

JSP Salon de Davao
  • Responsible for scheduling appointments for 20+ stylists on the company's computer program.
  • Administered updated schedule to stylists prior to each new work day.
  • Managed financial bookkeeping for the company retail sales.
  • Delegated client service payments and distributed collected funds back to the appropriate stylist.
  • Inventoried, displayed and finalized retail sale of merchandise.
  • Remodeled salon layout, folded laundry, washed dishes and maintained overall upkeep of salon cleanliness for service and presentation.
June 2006July 2008

Technical Support Representative

Synnex Concentrix Inc.
  • Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
  • Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
  • Configure software to connect to Internet application servers.
  • Provide training to clients in the use of system and applications as related to Internet.
  • Obtain general understanding of OS and application operations related to company offered services.
  • Identify and correct or advise, on operational issues in client computer systems.
  • Perform creation of new accounts using company provide software tools.
Aug 2008Oct 2010

Customer Service Representative

Sutherland Global Services
  • Answer phones and respond to customer requests.
  • Sell product and place customer orders in computer system.
  • Provide customers with product and service information.
  • Upsell products and services.
  • Transfer customer calls to appropriate staff.
  • Identify, research, and resolve customer issues using the computer system.
  • Follow-up on customer inquires not immediately resolved.
  • Complete call logs and reports.
  • Research billing issues.
  • Research misapplied payments.
  • Recognize, document and alert the supervisor of trends in customer calls.
  • Recommend process improvements.
  • Other duties as assigned.
Oct 2010Mar 2011

Virtual Assistant

Hubport Interactive Inc.
  • Provides administrative,secretarial, technical, or creative services to business externally.
April 2011April 2012

Executive Assistant to the Vice president

Mobilezapp Inc.
  • The go to person of all the employees in the company who have concerns addressed to the vice President.
  • In-charged of the VP's calendar for appointment settings and email communications.
Apr 2012May 2017

HR Assistant

Mannapov, LLC
  • Conducts interviews for new applicants.
  • Survey analysis  and assisting in evaluating results.
  • Checking of attendance and reviewing employees screenshots.
  • Sending email to all employees for company updates.

Certifications

December 2017

N5 level Japanese Language Proficiency Test

JLPT / Akarui Mirai Japanese Language Tutorial and Services 
Jan 2013Present

Cisco Certified Network Professional

Cisco Systems Incorporated

Attended and completed the Cisco Career Certification requirements and is recognized as a Cisco Certified Network Professional.