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Objective

To look for a job in a company where I can work, grow and build my career with. 

About me

I have extensive customer service and technical support experience in a call center for 4 years. I also worked as a virtual assistant through Upwork and Hubport Inc. I recently worked as an HR assistant for a company based in Texas. Strong administrative professional with great attention details. 

I am currently looking for a job where I can apply as well as share my knowledge and ideas, contribute a positive change and also learn and experience new things so I can enhance and develop my full potential as I am in the process of working towards achieving my goals. I am a "go-getter" type of person with a "can-do" attitude and is always up to challenges.

Services Offered

Administrative support

Virtual assistant

Customer service

Team leader

Data entry

Data Mining

Linkedin research

Social Media Research

Lead Generation

Human resources management

Education

June 2008March 2012

Bachelor of Applied Science (B.A.Sc.), Information Technology

University of Mindanao

Work experience

2017Present

Virtual Assistant 

Upwork.com
  • Provides customer service and administrative support to clients from different United States, Canada, and Australia.
  • Expert in Data Entry, Web and Linkedin Research, and other related jobs.
  • Email management
  • H.R. assistant 
  • Software/Application/Program used: Google Spreadsheet, Google Form, Microsoft Excel, Microsoft Word, Powerpoint.
Apr 2013May 2017

HR Assistant

Mannapov, LLC
  • Conducts interviews for new applicants.
  • Survey analysis and assisting in evaluating results.
  • Checking of attendance and reviewing employees screenshots.
  • Sending an email to all employees for company updates.
  • Software/Application/Program used: Google Spreadsheet, Google Forms, Microsoft Word & Excel, Camtasia, Slack, Icedb.com
April 2011September 2012

Executive Assistant to the Vice President

Mobilezapp

  • Act as the point of contact between the executives and internal/external clients
  • Undertake the tasks of receiving calls, take messages and routing correspondence
  • Handle requests and queries appropriately
  • Maintain a diary, arrange meetings and appointments and provide reminders
  • Make travel arrangements
  • Take dictation and minutes and accurately enter data
  • Monitor office supplies and research advantageous deals or suppliers
  • Produce reports, presentations, and briefs
  • Develop and carry out an efficient documentation and filing system
  • Software/Application/Program used:  Salesforce.com, Microsoft Excel/Word, Google Spreadsheet, Google calendar
Oct 2010Mar 2011

Virtual Assistant

Hubport Interactive Inc.
  • Provides administrative, secretarial, technical, or creative services to business externally.
  • Blog posting, Link building, and other SEO basic tasks
  • Internet research, Data collection, Email extraction
  • Software/Application/Program used: Microsoft Excel, Google Spreadsheet, Google Docs, Skype
Aug 2008Oct 2010

Customer Service Representative

Sutherland Global Services
  • Answer phones and respond to customer requests.
  • Sell product and place customer orders in computer system.
  • Provide customers with product and service information.
  • Upsell products and services.
  • Transfer customer calls to appropriate staff.
  • Identify, research, and resolve customer issues using the computer system.
  • Follow-up on customer inquires not immediately resolved.
  • Complete call logs and reports.
  • Research billing issues.
  • Research misapplied payments.
  • Recognize, document and alert the supervisor of trends in customer calls.
  • Recommend process improvements.
  • Other duties as assigned.
June 2006July 2008

Technical Support Representative

Synnex Concentrix Inc.
  • Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
  • Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
  • Configure software to connect to Internet application servers.
  • Provide training to clients in the use of system and applications as related to Internet.
  • Obtain general understanding of OS and application operations related to company offered services.
  • Identify and correct or advise, on operational issues in client computer systems.
  • Perform creation of new accounts using company provide software tools.

Certifications

December 2017

N5 level Japanese Language Proficiency Test

JLPT / Akarui Mirai Japanese Language Tutorial and Services 
Jan 2013Present

Cisco Certified Network Professional

Cisco Systems Incorporated

Attended and completed the Cisco Career Certification requirements and is recognized as a Cisco Certified Network Professional.

Screenshots

Screenshots of speedtest , disc result and typing test.