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Work experience

Jan 2015Present

Titling

International institute for Science and Education

The International Institute for Science and Education hired volunteers to take part in a socially useful project of Toni Milun called: "I can not hear, and I want to learn." 

May 2015May 2015

Guide for Stage and Sports Program

Society of Physically Disabled of the city of Zagreb 

Festival of Equal Opportunities

Jan 2014Nov 2014

Sales representative - Department for sale in stores

Croatian Telecom

- responsibility for advising customers and taking care of their needs and requirements

- presentation, negotiations and selling products and services to residential and business customers

- administrative work

- achieving individual and group (sales) targets

- reporting on the sales results

Sep 2013Jan 2014

Senior Agent - Work unit for commercial customers

Croatian Telecom

- helping agents in solving customers’ queries (including financial queries)

- training new agents; conducting various trainings for all agents – about new products, services and procedures, how to improve their communication and sales skills, how to deal with complicated situations…

- encourage agents to better and more conscientious labor for the customer satisfaction

- customer satisfaction survey

- administrative work – applications, complaints, different tasks and cases..

- assembling new offers and exploring users' reactions to new offers

- drafting new procedures and improving the old ones

- dealing with crisis situations

- member of Club off excellence

Jan 2013Aug 2013

Multiskill Agent - Work unit for commercial customers/ Work unit for financial queries

Croatian Telecom

- communication via incoming and outgoinh phone calls with private customers

- solving customers' queries - informations, sales, uttilities

- presentation and sales of products and services

- constantly helping increase team's sales results

- managing data basis

- member of Club off excellence

Jan 2012Dec 2012

Agent for Residential Customer Services - Work unit for commercial customers

Croatian Telecom

- communication via incoming and outgoing contacts with private customers

- solving customer queries

- presentation and selling products and services to residential customers

- solving financial queries (back up for Billing Section)

Nov 2012Dec 2012

Traineeship at Department for public relations and program presentation

HRT (Croatian National Television)

- Community management

- Media relations

- Program promotion

- Analyzing the viewership

- Editing the official web page

- Taking part in shooting TV shows

- Interviewing hosts and participants

Sep 2009Dec 2011

Agent for Business Customer Services - Work Unit for Telephone Directories and Value-Added Services

Croatian Telecom

- communication via incoming and outgoing phone calls with business customers

- selling advertising solutions

- selling advertising space on web page Tportal.hr

- selling advertising space in print and online edition of the phonebook

- selling phonebooks to private and business customers

- direct sales

- value-addes services

Dec 2007Sep 2013

Product manager (Student jobs)

Croatian Handball Association, SPES, BS Promptus...

- presentation of product and services

- administrative work

- telesales and direct sales

- questionnaire construction

- hostessing

Education

Sep 2015Present

Master of European Business Studies

Alma Mater Europaea 

Project Management

Mar 2015Present

Master of Business Economics

University North 

Business and Administration; Mayor: International Trade

Aug 2015Sep 2015

Summer School

Business School Par and DunavNET

SenZations puts together a wide spectrum of advanced topics including wireless sensor networks and M2M , the Internet of Things ( IoT ) and their applications and business skills .

Nov 2010Mar 2015

Bachelor of Applied Science (B.A.Sc.)

University of Applied Sciences VERN'

Mayor: Public relations and media

Sep 2003May 2007

Gymnasium

High School Ivan Trnski

Certifications

Jun 2015Jun 2015

Web Industry 2015, Internet – Full of Web

Marketing Odjel d.o.o.
Mar 2015Mar 2015

Weboo 2015 – Day of Internet Marketing

Marketing Odjel d.o.o.
Nov 2014Jan 2015

Internet marketing specialist

Center for Education Infokatedra 

- SEO/Optimizing websites

- Internet advertising and performance measurement

- Social networks and communication with fans

- Marketing for Mobile Devices

Jan 2015Jan 2015

Advanced education of online advertising and performance measurement

Center for Education Infokatedra
May 2013Jan 2014

Certificate for Sales

Croatian Telecom
May 2013Jan 2014

Certificate for quality

Croatian Telecom
May 2013Jan 2014

Certificate for efficiency

Croatian Telecom
Sep 2012Jun 2013

German course, 2nd Degree

Foreign Languages School SC