Work experience

Work experience
Jan 2015 - Present


International institute for Science and Education

The International Institute for Science and Education hired volunteers to take part in a socially useful project of Toni Milun called: "I can not hear, and I want to learn." 

May 2015 - May 2015

Guide for Stage and Sports Program

Society of Physically Disabled of the city of Zagreb 

Festival of Equal Opportunities

Jan 2014 - Nov 2014

Sales representative - Department for sale in stores

Croatian Telecom

- responsibility for advising customers and taking care of their needs and requirements

- presentation, negotiations and selling products and services to residential and business customers

- administrative work

- achieving individual and group (sales) targets

- reporting on the sales results

Sep 2013 - Jan 2014

Senior Agent - Work unit for commercial customers

Croatian Telecom

- helping agents in solving customers’ queries (including financial queries)

- training new agents; conducting various trainings for all agents – about new products, services and procedures, how to improve their communication and sales skills, how to deal with complicated situations…

- encourage agents to better and more conscientious labor for the customer satisfaction

- customer satisfaction survey

- administrative work – applications, complaints, different tasks and cases..

- assembling new offers and exploring users' reactions to new offers

- drafting new procedures and improving the old ones

- dealing with crisis situations

- member of Club off excellence

Jan 2013 - Aug 2013

Multiskill Agent - Work unit for commercial customers/ Work unit for financial queries

Croatian Telecom

- communication via incoming and outgoinh phone calls with private customers

- solving customers' queries - informations, sales, uttilities

- presentation and sales of products and services

- constantly helping increase team's sales results

- managing data basis

- member of Club off excellence

Jan 2012 - Dec 2012

Agent for Residential Customer Services - Work unit for commercial customers

Croatian Telecom

- communication via incoming and outgoing contacts with private customers

- solving customer queries

- presentation and selling products and services to residential customers

- solving financial queries (back up for Billing Section)

Nov 2012 - Dec 2012

Traineeship at Department for public relations and program presentation

HRT (Croatian National Television)

- Community management

- Media relations

- Program promotion

- Analyzing the viewership

- Editing the official web page

- Taking part in shooting TV shows

- Interviewing hosts and participants

Sep 2009 - Dec 2011

Agent for Business Customer Services - Work Unit for Telephone Directories and Value-Added Services

Croatian Telecom

- communication via incoming and outgoing phone calls with business customers

- selling advertising solutions

- selling advertising space on web page

- selling advertising space in print and online edition of the phonebook

- selling phonebooks to private and business customers

- direct sales

- value-addes services

Dec 2007 - Sep 2013

Product manager (Student jobs)

Croatian Handball Association, SPES, BS Promptus...

- presentation of product and services

- administrative work

- telesales and direct sales

- questionnaire construction

- hostessing


Sep 2015 - Present

Master of European Business Studies

Alma Mater Europaea 

Project Management

Mar 2015 - Present

Master of Business Economics

University North 

Business and Administration; Mayor: International Trade

Aug 2015 - Sep 2015

Summer School

Business School Par and DunavNET

SenZations puts together a wide spectrum of advanced topics including wireless sensor networks and M2M , the Internet of Things ( IoT ) and their applications and business skills .

Nov 2010 - Mar 2015

Bachelor of Applied Science (B.A.Sc.)

University of Applied Sciences VERN'

Mayor: Public relations and media

Sep 2003 - May 2007


High School Ivan Trnski


Jun 2015 - Jun 2015

Web Industry 2015, Internet – Full of Web

Marketing Odjel d.o.o.
Mar 2015 - Mar 2015

Weboo 2015 – Day of Internet Marketing

Marketing Odjel d.o.o.
Nov 2014 - Jan 2015

Internet marketing specialist

Center for Education Infokatedra 

- SEO/Optimizing websites

- Internet advertising and performance measurement

- Social networks and communication with fans

- Marketing for Mobile Devices

Jan 2015 - Jan 2015

Advanced education of online advertising and performance measurement

Center for Education Infokatedra
May 2013 - Jan 2014

Certificate for Sales

Croatian Telecom
May 2013 - Jan 2014

Certificate for quality

Croatian Telecom
May 2013 - Jan 2014

Certificate for efficiency

Croatian Telecom
Sep 2012 - Jun 2013

German course, 2nd Degree

Foreign Languages School SC