Zelda Louw

  • The Reeds, Pretoria, Gauteng, 0157, South Africa
Zelda Louw

Software Developer

Summary

I am a curious and motivated software developer who enjoys learning new programming languages, tools and applications to enhance my BI Reporting skills.

Work History

Work History
Dec 2009 - Sep 2015

Software Developer

Business Connexion (Pty) Ltd

Delivering analytical applications to the organization that include Dashboards, Reports, Ad-hoc tools and write back capabilities.

  • Development of Dashboards and Reports
    Work in collaboration with the organization to understand business issues, identify valuable areas of analysis and develop reports that analyse data warehouse information to support effective rapid decision making. 
    Assist in developing and deploying reports using WebFOCUS, Developer Studio and IWAY Data Migrator.

  • Adhoc Reporting Environment Support 
    Deploy and maintain reporting models using Webfocus to enable the business community for self-service analysis.
    Publish and maintain metadata

  • Coordinate with IT
    Capture new reporting requirements from Corporate IT departments

  • Production Processing Support
    Provide support and troubleshoot issues as needed for production dashboards and reports.
    Improve testing and error checking
    Assess the growing data environment for improvement and work with the BI team to enhance process logic, improve data quality, and improve performance and data availability.

Jun 2007 - Nov 2009

Junior Software Developer

Business Connexion (Pty) Ltd
  • MR Administration
    Maintain MR User base (BI Portal). Maintenance includes new user creations and user deletions

  • Report Caster Administration
    Enabling ReportCaster Capabilities for Non-Managed Reporting Users via the ReportCaster scheduling tool.

  • Adhoc Reporting Environment Support 
    Deploy and maintain reporting models using Webfocus  for self-service analysis.

Apr 2005 - Oct 2007

Service Desk Business Analyst

Business Connexion (Pty) Ltd
  • Producing statistics and management reports

  • Analysing Business requirements s and coordinating the development of business processes.
  • Assist with training and implementation of solutions
  • Supported the Service Desk and other department with projects
Nov 2004 - Nov 2005

Junior Customer Engineer

Comparex Africa (Pty) Ltd
  • Tier 1 Administrator
    Active Directory Management for Sasol Limited (Pty) Ltd - Managing of active directory objects and performing tasks including new user creations, password resets and modifications on user account properties.

Dec 2003 - Oct 2004

Helpdesk Agent (Inbound & Outbound)

Comparex Africa (Pty) Ltd

Call Management:
Processing of email and telephony calls from customers and partners.
Monitoring of open calls and achieving SLA’s on an individual, team and Helpdesk level.
Ensure service delivery to clients within SLA.
Reports (Daily, Weekly, Monthly) internal and external

Education

Education
1999 - Present

Senior National Certificate / Grade 12 (Matric)

Kriel High

Subjects passed
Accounting
Afrikaans
Biology
Business Economics
English 
Typing

Skills

Skills

BMC ITSM V8

Symposium

HTML

Paradigm

WebFOCUS

Iway Data Migrator

MS Excel

BMC ITSM V7

BMC Remedy V6

Awards

X-Calibre Award 2014 - Business Connexion - Service Excellence

Certifications

Certifications
Aug 2003 - Aug 2003

ITIL Foundation V3

Pink Elephant

Foundation of IT Service Management best practices

Jan 1999 - Dec 1999

Senior National Certificate / Grade 12

Department of Basic Education

Interests

  • New Technology
  • Extreme programming
  • Digital photography
  • Cooking
  • Spending time with family & friends.

Recent Projects

My most recent project  was the development of a BI Reporting Solution for the Human Resources Call Centre of Sasol Limited (Pty) Ltd. 
Project included ETL Development (Data Warehouse)/Dashboards/Interactive Reports/BI Portal for End-Users/Scheduled Reporting/User Administration.

Reference

Bella Arnall
Loraine Gatzke
Paul Dos Reis 

Numbers will be made available on request