Summary

To obtain a challenging position in your organization that provides a fully professional working environment and good opportunity to develop an excellent career.

To secure the position in Customer Care Department utilizing my strong leadership, communication and management skills as well as my previous experience as a customer service representative.

Work History

Work History
Dec 2006 - Present

Careline Officer

Banglalink

1) Care Line Officer

Customer Care Department

ORASCOM Telecom Bangladesh Limited

17th December, 06 to till date

Responsibilities:

Responded to over 200 phone calls and email requests for any kind of technical and marketing update, receiving complains and escalating to the concern department accordingly on a daily basis with 95% accuracy.

And as a Team Coordinator:

üMonitoring calls

üEmail/Make alert to team leaders in a serious situation

üUpdate agent’s duty adjustment, early/sick leave.

üRow supervision

üAgents break

As a Night shift in charge:

üFloor security and other maintenance

üLogistics storage status

üOutbound support

üTake required steps incase of failure system, module, phone/fax line.

2) Assistant teacher

Cantonment English School

Chittagong Cantonment

An end to April 31, 2006

1.Perfection through Professional Experience (10th to 12th September, 07)

Issue Covered:

·Time and Work Management

·Anger Management

·Stress Management

·Decision Making and Program Strategy

2.SWAS (Service With Smile 10th to 12th March, 08)

·Training Achieved Welcome and Greet

·Listen Actively & Show Respects

·Be Understanding & Shoe Empathy

·Take the Ownership

·Apologize

·Say Thank You

·Make a Difference

Education

Education
Apr 2005 - Aug 2006

Masters of Business Administration

Premier University

Masters of Business Administration, 2006

Major in Marketing

Premier University, Chittagong

(3.5 on 4.00)