Work History

Work History

Accounts Receivables

2015 - Present

Research and Resolve

Maintain up-to date billing system. Research and resolve payment and billing discrepancies, adjustments, misapplied payments and perform account reconciliations. Monitor customer account details for non-payments, delayed payments and other irregularities Follow up on, collect and allocate payments. Generate and send out invoices. Process credit card payments.

Assurant Group

2011 - 2015

Senior Processing Analyst

Senior Processing Analyst- Audited processed loans for quality and provided coaching when needed. Assisted in developing revised standards, methods and change in procedures. Conducted ongoing root cause analysis, generated daily reporting, assisted in error identification and communicated findings to eliminate system errors and reduce client request. Demonstrated the ability to delegate workflow to team members and manage the work queues to ensure that all work was completed with the service level per client policies and procedure as well as in compliance with federal emergency management agency and the department of justice. Resolved issues varying from insurance claims, refunds, missing payments and address discrepancies.

Assurant Group

2008 - 2011

Flood Research

Duluth Georgia Flood Research- Completed accurate internal and external reports reflecting pertinent data for Citi Mortgage & Citi Bank clients.

Assurant Group

2005 - 2008

Customer Care Specialist

Duluth Georgia Customer Care Specialist- Maintained customer records by updating account information. Answered inbound calls and made some outbound calls to the customers insurance company. Updated payment and policy information on the customer account. COMPUTER SKILLS Windows Operating Systems SAP Citrix Lawson EDI MS Office NextGen Epic IBM

Education

Education

Tucker High-2000

Sep 1996 - May 2000

General Studies 

General studies and computer skills

Computer Skills

COMPUTER SKILLS

 

  • Windows Operating Systems • SAP • Citrix • Lawson • EDI • MS Office • NextGen • Epic • IBM

Cisco • VPN • Fidelity •Mozilla Firefox