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Work History

2010Present

Cabin Supervisor

Emirates airlines
  • Lead my team (up to 24 crew members) to a successful flight experience.

• Empower and guide crew members to become the future seniors of the company through delegation, follow up and evaluation by submitting continuous cabin crew performance reports.
• Make sure the company's SOPs are followed and respected on every flight.
• Build a strong relationship of confidence within the operating team members and with the customers.
• Provide the customers with a unique in-flight experience on every flight in a safe and secure environment.
• Make sure High Valued Customers are personally recognized and acknowledged.
• Communicate any feedback and situation to the company via professional reports in order to enhance our onboard product and service performance.. 

20092010

Spa Receptionist

Le gray hotel
  • Receptionists meet and greet customers, providing a positive and friendly attitude. They check in customers as they arrive for their scheduled appointments. They may also provide daily maintenance of the spa's lobby or reception area. Caring for office furniture, plants and periodicals are some examples of these additional duties."
20072008

Front desk receptionist

Bliss suite hotel

answer telephone, screen and direct calls

  • take and relay messages
  • provide information to callers
  • greet persons entering organization
  • direct persons to correct destination
  • deal with queries from the public and customers
  • ensure knowledge of staff movements in and out of organization
  • monitor visitor access and maintain security awareness
  • provide general administrative and clerical support
  • prepare correspondence and documents
  • receive and sort mail and deliveries
  • schedule appointments
20062006

Head waiter

Pangea beach resort

Incharge of smooth running operation

Education

2010Present

Aviation Safety and Security training

Emirates Airlines training college

Medical training

leadership training

Conflict managment training

Service recovery training

First class service training

Business class service training

Economy class service training

20062010

Bachelor degree

Lebanese University

Hospitality Management ( Hotel Management )

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