Primary responsibilities: Manage Open System support area in Brazil, US and India.
Insightful and result driven actions will have a notable success directing a broad range of IT initiatives, while analyzing and implementing solutions in support of business objectives. Participate of the team responsable for implement the best practical based on ITIL, including Performance, Availability, Continuity, Levels of Service, Problems and Incidents, Configuration and Change Management.
Technical responsabilities: Unix, Veritas, SUN Server Hardware, EMC and SUN Storage, Performed high level planning, design and architecture work, in addition to operational and technical support tasks. Worked with EMC Symetrix and SUN Storage Arrays, Brocade SAN switch configuration and troubleshooting,Veritas Netbackup. Supported users and servers in data center and at remote locations. Made immediate technical decisions that had an impact on the business. Performed project management tasks such as project planning and project team lead duties as part of larger project efforts. Experienced with Unix Server Administration SUN Server Hardware, EMC and SUN Storage, StorageTek tape libraries. Wrote and debugged scripts in Bash/Korn Shell to start/stop system services, for Solaris 8, 9, and 10, for applications such as Oracle 9i and 10gAS, BEA Weblogic, and Apache. Improved server security by upgrading SSH from vendor supplied versions to Tectia commercial version, and by writing scripts to remove old users based on automated usage reports. Improved security by analyzing needed services and turning off unused services and installing host based firewall software. Used Sun Jumpstart to install several database servers. Managed dynamic DNS databases for application servers in a DMZ environment. Managed, upgraded, secured Samba services running on Solaris servers. Worked with several DBA's to help resolve performance issues and do Oracle 10g installs on new machines. Monitored and managed server processes for DBA's, restarting down services, debugging and troubleshooting them in real time, as needed. Performed database backups and restores as needed. Reset 100's of user accounts whose passwords had timed out, created scores of new accounts for developers, DBA's, and other administrators. Used Remedy ticketing system to handle and route tickets appropriately as needed. Managed Unix file system permissions to allow DBA's to work in groups using Samba shares. Performed server room cable management. Worked with Sun FE to replace many broken Sun components, including disks, CPU's, fiber channel cables.